I haven't been able to access my realm for a week, and my subscription isn't showing up even though I've already been charged.

Since I updated my Minecraft, it hasn't let me access the realm, when just the day before it was letting me. And it's been leaving me stuck on the loading screen for a week now, which I find unfair that they haven't fixed, and on top of that, when I submit a bug report, their AI assistant says it's Is it my internet's fault, or has the world gone corrupt because just yesterday it let me access it? .

And this month I had some extra expenses for glasses, and even so I was able to scrape together enough money to pay for a monthly fee for a realm. I've been renting servers for a little over two years now, to play with my Friends, And I think it's super unfair that this is the second time it's happened to me. But I'm not going to let it go.

As I said, I was able to scrape together just enough money to pay for the subscription; the charge was made starting November 4th, But oh dear, today, November 6th, the payment is showing as rejected, but what about the money? On top of having this error for a week now, where I can't access a realm I've invested over 4 months in, Are you telling me that you're not going to return or accept the payment you charged me, which has been in my bank account since November 4th?

I don't mean to sound rude or anything, but as I said, this isn't the first time this has happened to me. The difference is that I want a solution, I'm not here to give away money, I love Minecraft and I've invested more than 10k MXN, which is more than $500 USD.

But I do find it very unfair that one cannot enjoy a world that my friends and I have already invested so much time in, The only way to regain access is by creating a completely new world, as if those six months invested didn't matter, and then when I want a solution, their response is that it's my internet's fault or My world became corrupted, And finally, this is the SECOND TIME this has happened to me with my Realm subscription when the payment has already been made, and they tell me that the payment has not been made.

I need a solution, please. I repeat, I'm not trying to sound aggressive or angry, I'm just frustrated Because of all the problems I've been having with the game, and instead of fixing them, they tell me to fix them myself, because when I tried to clarify the payment when It happened to me the first time; they refused to give me a refund, and I had to subscribe to ANOTHER REALM and cancel the one I already had because the payment was NEVER reflected despite them having CHARGED me.

And it frustrates me even more to know that many people are turning to your Twitter support a week after the Minecraft outage. And they don't give them attention, or offer a solution, or at least say "I'm sorry, we're trying to fix it.”Just because the number is small doesn't mean it doesn't exist, and it's not just an isolated problem; many people suffer because of this. Without further ado, I await your response. Good morning, afternoon, or evening; I don't know when you'll read this.And sorry for the inconvenience