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REALMS-1581

Can't download anything from Realms

I'm working on a Minigame on my Realm with some friends, and I wanted to add custom advancements and download a backup in case of any severe unfixable issues due to a miss-typed command, but whenever I attempt to download my world from the Realms menu, it prepares the download and when it starts, instantly goes to "Download Failed" this also happens with any Minigame on Realms that requires a Resource Pack.

I've had numerous issues with my Minecraft, and only mine. My friends don't experience any of my problems, I wonder if my game has some permanent corruption or something.

I've tried to uninstall and reinstall several times but that didn't work.

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Did you try to load a backup?

A backup of what? If you mean my world I'm trying to download, there's no backups, which is why I'm worried. I really want to download it in case something happens, there's no commands or anything messing with the world so I'm not really sure why the world isn't downloading, I would say it might be cause it's a 1.12.2 world, but I have a survival world that's 1.13.2 which also doesn't download.

You will have to go through Mojang Support in order for us to look into your Realm. Please contact them through https://help.mojang.com/customer/portal/emails/new

Before you contact them please try to remove texture packs if you have them. Did you try downloading the world on another device? 

 

I don't have any other device other than my computer, and everyone else doesn't own a Minecraft account. I tried removing my resource pack, and sadly it still failed to download my world.

I'm unable to contact support because I don't have the information for my account number.. thing, because I cleared all my emails the same day I renewed my realm.

You can find your redeem code on the Xbox account as far as I know. 

 

If you're referring to Console Edition, well I haven't touched that in a few years, if you mean Bedrock Edition (which I think uses xbox account?) then ok.

Although it's all good now, turns out my problem was an adware called "PremierOpinion" which for some reason was messing with my game a lot, but everything works now that I've uninstalled it.

Thanks for an update Ian! Glad it is working! 

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