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REALMS-2192

Realm Upload Stuck on 'Cancel' and Won't Change To 'Let's Go'

Hi there, up until last week my realm had custom texture packs- two of. It all works in local but the save game with applied texture packs will not upload to the realm. It gets stuck on 'Cancel' and won't go to 'Let's Go'. It's never been a problem before, i've been doing this for months without issue but this last update has caused major issues.
I have uploaded the realm with the purchased City Texture Pack and that did upload once but wont anymore. So it's all a bit weird. I even created a texture pack addon with the City Texture Pack folder directly copied into it (with a new manifest etc) and same problem occurs at uploading the realm. It just gets stuck at 100% uploaded and won't click over to 'Let's Go'.
The packs all install in game with no issue and play locally and display the textures without issue. I've even ported the texture packs to Xbox and iphone and they've installed there too - played locally fine but same issue when it comes to uploading that save game to the realm - it just gets to 100% complete but wont click over to 'Let's Go'. I even left it over night one night and in the morning, still had the 'cancel' box. 
Resetting the realm makes no difference. Same 100% complete upload but just stays at 'cancel' at 100% upload and the game is still responding, not hanging. I must have done a minecraft loading screen background circle about 1500 times.  📷
I am at a loss because our Las Vegas Realm needs those textures for Blackjack tables etc etc.... 
Thanks
Info - realm in experimental mode  wont upload with it on and off Educational mode on because i needed the extra textures. 
This is tested on Windows 10, Xbox and Iphone - i can upload and install add ons on all platforms. Still nothing. 😞*

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I installed new texture packs on to xbox and they worked great locally again. I reset realm on xbox and proceeded to upload again. Once more it sits at 'Uploading World' at 100% completed green bar, but the button just wont click over to 'Let's Go' its stuck on 'Cancel'. Now, it's not hanging - the world background is still spinning behind the notification box. It's been half an hour already. Please can you reset it at your end - it's under charmaineakemp at hotmail dot com ? There are probably two realms, one's expired. It's the other one you want, that hasn't. Albeit useless right now as las vegas has no casino tables or slot machines!

Many thanks for your hard work. 

migrated

Sunday 8th Sept

Unable to upload any world to the realm now. With and without texture packs. Very frustrating! I don't know what to do other than to buy another realm and try uploading it there. I need Mojang to advise on best means to move forward. Still sits there at 'Uploading world' with the green bar at 100% and the cancel button not clicking over to 'Let's Go'. 

 

migrated

I Fixed it. Finally. 

Downloaded a 'roll back' save game, from a few mins ago, not 'download game' 

cleaned all addons from it. Reuploaded to realm. Works great. 

Downloaded a 'roll back' from just then, literally the one i just uploaded, it's clean with no addons. 

I took the texture pack of educational blocks and separated them into a separate add on pack. Then created a new texture pack of the other blocks. Uploaded and installed into the game. 

applied both packs to the clean version of the realm save game

upload to realm slot, works fine, no hanging on the 'cancel' over 'let's go'. Phew. Anyway, thanks to Andreas from Mojang for helping me figure it out but i just did it a bit whimsy and it happened! Huzzah!

 

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