I attempted to make a realm on Xbox one, it took my money, then I opened the play with friends menu. All the Invite buttons were greyed out and would not allow me to hit done. I then restarted Minecraft and found it took the 8.49$ but acted as if I had never purchased realms and kept trying to get me to buy it again. I then tried to make a realm on mobile and on windows 10 and it acted like it was never purchased. It was purchased,Ā as Microsoft listed it under my subscriptions and I had to return it. I bought it again and had the same issue, and it would not allow me to access my realms premium content.
I am signed into my Xbox account on all of them, but when making the realms on my Xbox my Xbox live was not active
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[Mod] Umija5895M
migrated
No, I am signed into my Xbox account on all of them, but I have a second account that has Xbox Live Gold that needs to be signed in the background to let the Xbox Live Gold work. So that is not the answer and it is not resolved yet.
[Mod] Umija5895M
I would recommend contacting customer support via the link in the comment above as it appears that the realm is attached to the wrong account and there is no way we can help with that via the bug tracker.
migrated
On my Microsoft account it says I have the subscription. When on the same account it acts like I do not have realms. I know that IĀ bought it on the right account because I used Microsoft money I put on the right account.
[Mod] Umija5895M
Thank you for the additional details
However, this issue is Invalid for the bug tracker.
As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.
Quick Links:
š Issue Guidelines ā š¬ Community Support ā š§ Customer Support ā āļø Feedback and Suggestions ā š Game Wiki
Are you still unable to create / join the realm? If you log into your Microsoft Xbox Live account via the web as the same user as is on your Xbox does the realm subscription still show up? If it is still not linked to your Xbox Live account on your Xbox you will need to contact Mojang Customer Support