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REALMS-3722

Get "You cannot play on realms because of how your Microsoft account is setup"

My son have installed Minecraft in my android device.

While playing is he is getting a message that 

"you cannot play on realms because of how your microsoft account is setup. This can be changed in our privacy and online safety settings on aka.ms/accountsettings"

I have seen some links which talks about parental intervention and set the privilege from parent's account. I did that. But still the issue persists. How do I fix it.

 

Thanks

GKS

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[Mod] Umija5895M

If you log in on your son's account do all of the settings say "Allow"? If so, try logging out and back in on the device also.

In general, the bug tracker is not for technical support so you might also try the Minecraft Community Support Discord at: https://discord.gg/58Sxm23

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I am having the same problem! Except this is on my account I have no limits or anything on my account and I even own the realm! It is awful. By the way I am on xbox, I haven’t tested if this has happened on my pc yet.

[Mod] Umija5895M

Try logging out of your Microsoft / Xbox Live account on Xbox and then log back in. If that does not work, try powering off the Xbox to reset the connection.

For account issues visit: Xbox support or Mojang Customer Support

For technical support you might also try the Minecraft Community Support Discord at: https://discord.gg/58Sxm23

[Mod] Umija5895M

Thank you for your report!
We're tracking this issue in MCPE-29304, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki

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