On all iOS devices, starting approximately Monday PST, I became unable to join realms.
On Switch it works fine.
On Android, I had the same problem but got it to clear up.
All devices are on the same Network, with no changes.
Latest version of iOS.
When broken on Android, it said the Microsoft account was misconfigured. I checked and it was fine.
I’ve tried logging in and out multiple times.
The app crashes regularly on both iOS devices, but this isn’t new.
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[Mod] Umija5895M
What are the exact message(s) you are seeing? Or, please attach screenshots showing this.
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Update: This is now broken again on Android.
I've added screenshots for iOS (with the Can't connect to realms... message), and Android, with the more detailed message, where following the resulting instructions doesn't help.
Note: This is still working in the same household on Switch. It cleared up on Android, and then the issue came back with no action on my part with Android, so it seems this is a service issue.
If you have information or logs you need me to collect, please send instructions.
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This has been broken for 4 days now, any update? I literally changed nothing and am willing to provide logs, or any other details. I'm paying for this realm that I now can't access.
[Mod] Umija5895M
Are you using the same account on all devices? I have not been able to reproduce the issue on an iPad, though I did get "Unable to connect to world" the first time I tried, but after that it worked several more times. Is your router blocking any ports, and is your internet connection fairly fast and reliable?
For technical support you might also try the Minecraft Community Support Discord at: https://discord.gg/58Sxm23 as the bug tracker is not intended to provide support, so the questions that we asked are to help reproduce the issue where possible.
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I'm on Gigabit internet. Yes, the account is the same in both iPads and Android, different in Switch. Now I'm getting the attached account issue after signing out and in again. This is not my issue and is probably something to do with MCPE-29304 ?
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Ok, this started working again. Really no changes on my side. We can close this and I'll raise again if it stops working.