[REALMS-5560] You are not eligible to start a Realms Trial.

When I click on "start a free realms trial", accept the terms of conditions, a message pops up saying "You are not eligible to start a Realms Trial."

I am over 18, and so it says on my account settings.

Please help as it is the only way I can play with my friends.

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Comments 5

Colin McGee 2020-12-17T02:54:38Z

Same issue, you're the only other person I've seen have this problem. I've never made a realm before, have the option to start a free trial, but as soon as I put my payment info in and tried to finalize it I get a big 'You are not eligible for a realms trial' banner on my screen. The site says that if you have the diamond icon in-game in the Realms menu then you're eligible for a free trial. I have the icon but apparently am not eligible, and there's literally no info anywhere on what makes you ineligible.

Szalahetdinov Fatek Márk 2020-12-17T14:04:39Z

I have the same problem here.

JadeDeer 2021-04-16T16:48:38Z

hey there, this may be an issue regarding your bank account or a declined credit card.

Avoma 2021-07-10T18:48:22Z

This is an account issue therefore making this ticket invalid.

[Mod] OcelotOnesie 2021-07-31T12:09:49Z

Thank you for your report!
However, this issue is Invalid.

This is an account or billing issue. We do not have the tools to help you with this issue on this bug tracker.
Please contact Mojang Support.

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