For the past three days, my realm has been freezing after about 2 minutes of play time. Multiple users are affected and we all freeze at the same time. We'd like to enjoy the world on a realm we're paying for - I'm happy to send any logs or other information needed to resolve the crashing
Comments 3
Each release log will usually have a statement regarding crashes being fixed. However, unless some specific repeatable steps can be provided that will result in a crash, there's really no point to keeping them open on the bug tracker, because there is not enough information available on the ticket. The realm server itself can log much more information about what is happening just before the crash that the devs can use to analyze and fix it. The same applies when playing in a local world where the device will send a crash log automatically.
What you might do though is communicate with your realm members to find out what they were doing just before a crash. If you have multiple occurrences of the same activity causing the crash, you could even try doing that deliberately and see what happens, and then if it is at least sometimes repeatable go ahead and create a new report (after searching for duplicates of course). Be sure to carefully list the steps to cause the crash so someone else can follow them and confirm.
Thank you for your report!
However, this issue is Invalid.
Crashes such as these are logged automatically, this will therefore be investigated further by the development team internally.
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