Hi team!
I could not connect to Realms on my device. I tried everything to try to connect (clean data and cache, change Wifi connections, uninstall and install back from Play Store, restart device). Other people who use the same Wifi connection could access properly. Could you help me with this issue?
Device: Samsung Galaxy A9 (2018)
Minecraft version: 1.16.40
Android version: 10
The screenshot is on attachments on Brazilian Portuguese language ("Não foi possível conectar ao Realms" = "We could not connect to Realms")
Thank you for your report!
However, this issue is Invalid.
Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.
Watch Mojang Status for official announcements, or Downdetector for community reported outages.
If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Technical support is not provided via this bug tracker, so please visit Minecraft Community Support for assistance.
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.
If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.
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