I paid to renew my realms subscription, but every time I try to open the realm it fails. I have tried replacing it with another world and resetting it, but nothing works. When I try replacing it, it looks like it is going to work but then it loads for about 10-15 minutes and the game crashes. The days are counting down until the subscription expires, but I am not able to access my world.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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Are you still having this issue? If so, please clarify the Description section above, using this format:
Steps to Reproduce:
1. (be complete and precise so someone else can repeat your exact steps)
2.
3.
Observed Results:
(briefly describe what actually happens, including exact message(s) shown)
Expected Results:
(briefly describe what should happen)
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Please also limit reports to a single action (Open, Replace, or Reset) as these issues are tracked separately.
This ticket has been temporarily closed as Awaiting Response. It will automatically reopen when you add information. Please follow the format shown and include all sections (steps, observed, expected). Tickets that do not contain all of the requested information may be closed as Incomplete.