For nearly 2 months now I can not connect to either of my realms from Xbox One or Kindle it says the realm is out of date. I submitted a support ticket over a month ago and support gave me the run around for weeks, and ultimately said they did not care and that I should submit a bug report. So here I am submitting a bug report for something that Im pretty sure is a realms technical support issue. However I keep paying but there is no playing and Im being sent round in circles with no one caring. So how do we fix this?
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
What version is shown on your starting Minecraft screen? Usually this is at the bottom right.
You might also try "closing" and then "reopening" the realm.
This ticket has been temporarily closed as Awaiting Response. It will automatically reopen when you add information.