Hi I have a realm that has 10 players we where able to connect last night then I got a message this morning from one of my members saying she can’t connect so I tried and I got the same message please try and fix problem
also we love the realm cross platform abi
Thank you for your report!
However, this issue is Invalid.
Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.
Watch Mojang Status for official announcements, or Downdetector for community reported outages.
If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards visit Minecraft Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as REALMS-XYZ.").
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.
If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs