[REALMS-9263] Cannot access realms or servers from mobile device

Starting today, i cannot pay any realm or server. I receive an immediate error saying unable to connect to network, even in the best of service areas. All other network based programs work. Game allows me to create a world locally. Locally created games do not appear after clearing data and re-signing in.

I have cleared cache and data, re-signed into the game, and reinstalled the game to no affect.

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Comments 5

Daniel Bojar 2021-10-05T12:55:30Z

Thank you for your report!

Does the issue occur on cellular data or/and Wi-Fi connection?

This ticket will automatically reopen when you reply.

Mike 2021-10-05T19:57:09Z

Only has issue on cellular data. Wifi works, except for the solo games. I cant access private worlds at any time.

Mike 2021-10-05T20:36:57Z

Got it. Apparently there is a switch in settings that allows the game to play over cellular data, it got turned off somehow.

Mike 2021-10-05T21:39:26Z

But i still can't see local games.

[Mod] Umija5895M 2021-10-06T01:28:38Z

Reporter enabled mobile data and so resolving as Cannot Reproduce.

Any issue with local worlds is unrelated to realms, and should be reported in the MCPE project, after searching for a duplicate. Be sure to include complete steps to reproduce the issue if you report it.