On May 1, I signed up for Minecraft Realms. The purchase was successful, Apple account shows that I have an active subscription. However every time I try to create a Realms I receive an error message saying "Something went wrong. Your purchase succeeded but we couldn't create your realm right now. Try again later".
EVERY time i filed a support request (about 10 or 12 times) about being unable to create a Realms I receive an automatic response saying:
"It appears your request is about the Windows 10 code promotion that ended on April 20, 2020. If your request was about something different, check our help pages. If you don’t find an answer there, please send a new help ticket."
And after that my support ticket gets closed so I have NO way to follow up on my request besides creating a new ticket, which of course gets EXACTLY the same response.
Comments
[MOD] Greymagic27
migrated
Under
Which edition of Minecraft do you need help with?:
I tried
Other
and
iOS
Under
What best describes your question?
I selected
Realms Issue
Nowhere did I mention anything related to Windows 10 or any kind of code.
jepeders
Thank you for your feedback. We have identified some issues specific to our automated responses and are taking steps to fix them. We apologize that your issue has not been responded to yet by a person and will ensure we get back to you as soon as possible.
jepeders
A change was made in trigger logic that changed routing. Has been updated
What category did you create your ticket under? Did it contain any words relating to a windows 10 code?