After a service request was made to Minecraft help (the help server connected to Minecraft.net), I received a response that a ticket was made.
The response has a shaded line at the top saying:
. ##- Please type your reply above this line -##
This implies that an email response would be appropriate.
After sending an update that this thread exists, I received a new message thread from MinecraftHelp.Zendesk with this response:
. ##- Please type your reply above this line -##
Messages sent to this address are not monitored and you will not receive a response.
If you are trying to respond to an open ticket that you filed with Minecraft support, please respond to the message from your email inbox rather than writing to this address.
If you are trying to notify us of a new issue, please fill out our intake form at help.minecraft.net
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I also got a response to my response in the email thread referencing the service ticket number. The response notified that a service order ticket had been opened with a new number. This must be skewing communication and duplicating tickets.
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So is
the real Minecraft support/help? I received the same message. They did fix my issue BUT a Mod on another post I was following about the same issue said to make sure I knew who I was talking to & said it was "phishy"... The support email I got, they did help & fix my issue.. But is it legit then?.. Everyone is questioning it...Why would a scammer fix my problem that Minecraft can't even fix for 10000s of players having the same problem?
Thank you for your feedback. We have identified some issues specific to our automated responses and are taking steps to fix them. We apologize that your issue has not been responded to yet by a person and will ensure we get back to you as soon as possible.