Whenever I try to access the login page on minecraft.net/en-us/login. I am met with the message "AN ERROR OCCURRED". Then I am prompted to contact customer support. The error message also appears when attempting to redeem a gift code on minecraft.net/en-us/profile/redeem. I'm essentially locked out from the game as I cannot redeem my gift code for Java edition minecraft. This error has occurred on multiple devices and on different internet connections.
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We're tracking this issue in WEB-5151, so this ticket is being resolved and linked as a duplicate.
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