George Gafos

@Donuts1000 You are fantastic!

I changed my primary Microsoft login several months ago for security reasons and after reactivating my original e-mail address, like you said, it started working again. I didn't notice the error until I tried to play cross platform last month and found this headache.

So as far as you know, is there any way to change that e-mail without losing everything or having to purchase the game again? I can reach out to Mojang support too, but they have not been as helpful as you. They've been providing the same boilerplate response for the past week.

Seriously, thank you. No matter what, you have saved my sanity and I am very grateful for that.

@Donuts1000: You are correct that I own the game. I bought the Java version in 2012 and got the windows version free when Mojang first developed it. With the addition of "Minecraft.net" telling me to buy the game again, this is my exact issue.

I've been working with Mojang support because I don't have the game pass, but windows app store says I own that launcher. It's what I was using for months before this issue started.

I've been bounced around Mojang support for over 2 months regarding this issue. They were finally able to confirm that I own the game, but when asked why I can't confirm it on the Minecraft.net website, they just responded with the same generic dodge over and over again. Multiple computers on different networks all state that I need to buy the game when using the website and new launcher. When I'm using the old Launcher, Java works just fine and confirms my account, but I can't play the windows version. 

Please fix this issue before I can't use the old launcher anymore.

Edit:

New Launcher (windows app version)

Old Launcher (Java version)