João Felipe de Oliveira Sousa

Try to download it from the Minecraft store (inside the game). If it appears that you are downloading, wait for the download to complete and then create the world and select the Template

Hi! When you buy a map within Minecraft, go to the Create World section. Usually the maps you have are displayed. 

This happens to me too, I do not know why, but it happens. I was looking for help at the same time, but I still have not found anyone who can help solve this problem.