Marissa Walker
Comments
To expound on my previous comment, I’m seeing me and at least two others that have not mentioned anything about child accounts and are having the issue, including the game crashing after 15-30 seconds. I believe this post is hosting two different problems that display the same error. Please investigate BOTH avenues.
I am so, so angry.
I stated clearly that the issue is on my switch, NOT XBOX, so you can’t tell me that you looked over my comments that carefully.
I don’t think repeating anything would be helpful, it’s a huge waste of my time when you apparently aren’t reading what I’m telling you. Only reason I’m still commenting is the fact that MY WORLD IS GONE, and that’s MOJANG’S FAULT. It’s a miracle I’m even still playing this game. I think I have a valid reason to be upset - I feel overwhelmingly unheard in several ways, on this post, and also I still have not heard anything at all from Mojang customer support, which I submitted a ticket to a month ago. If the issue was with a corrupt save file, which I believe it was (because it worked once the save data was deleted) then I’m screwed because the customer support was my only hope.
I don’t believe changing my Microsoft password would have helped. I had zero issues signing in to my Microsoft account from my other switch and did not have problems once my save data was deleted.
In summary,, my account had zero child restrictions or anything child related. My internet was working just fine. Changing my Microsoft password couldn’t have made a difference, because it worked just fine on our other switch and when the save data was deleted. Also, I was able to log in to Microsoft with no issues, the issue is that I could not access the marketplace and the game would crash before I could try much anything else. I was able to log out of my Microsoft account and log back in but it still didn’t help. I transferred my probably-corrupt save data through the cloud to our other switch, which had zero errors up until that point, which then began to show the issue. I could have used a previous save file for my world, which worked with no issues, but I would have lost a week of hard work.
if this error 9 affects both child accounts and non-child accounts, then it looks like you have 2 entirely different scenarios here, and you need to change the error to display something else. If the issue is a corrupt save file, the error needs to say that, not error 9.
FOR GODS SAKE, WHAT PART OF THIS IS NOT CHILD RESTRICTION RELATED DO YOU NOT UNDERSTAND? HOW MUCH MORE CLEAR DO I NEED TO BE? MAYBE PUTTING ON CAPS LOCK WILL PUT IT THROUGH THE HEADS OF YOU PEOPLE WHAT I HAVE ALREADY TOLD YOU - YOU CANNOT REPLICATE IT THAT WAY BECAUSE THAT ISNT THE ISSUE. ANY OTHER USELESS QUESTIONS?
I also sent in a ticket with them, because while I know duplicates bog down the waiting list, I had not heard anything in weeks, and wanted to make sure there was as much information provided as possible. If they want less backlog, they would provide us access to chat with them or, I don’t know, respond to us within a reasonable time frame. I waited a prettylong time for a Nintendo representative to get with me on a chat, like 30+ minutes, but I was ok with that. The thing is, they did get back to me. Mojang has given us NOTHING.
Frankly, this is a bullshit answer. I have been waiting for WEEKS for an answer, for you to say this? What a lazy, disappointing, unhelpful response. This has nothing to do with parental controls or internet access, that is factual. If you had done sufficient investigation into the issue you would know this. You guys have been given sufficient data and pictures from multiple sources over at least two months, you either don't know what you're doing or have not forwarded this information to the appropriate department, either way is unacceptable. Not like anything I say is going to mean anything, but to clarify again - when we deleted my save data from our main switch (which is BEDROCK), the game loaded up just fine; I was able to load up the game, access the marketplace, log in to microsoft, all with zero issues. My save data, however, is in the cloud, waiting for you clowns to fix this error that you've let sit stewing this long with zero help or solutions. When I transferred my save data onto my switch lite, separate from our main switch, the same exact problem transferred over with it (it did not have the issues before, to clarify). This is a software error, or save data corruption error, NOT a nintendo error (as clarified by nintendo, who got back to me immediately on this issue) or internet connection error. I refuse to give up on this world that I've spent almost 200 hours on and will continue to fight that this gets resolved so that I can continue our adventure. Please do not delay further in fixing this.
Same issue here, multiple people throughout multiple platforms have reported this issue for weeks and nothing has been done. I'm at my wit's end. I don't know what to do besides spend my time and money elsewhere, and that makes me so sad. I don't want to delete everything and start over when it's clearly an issue for multiple people that SHOULD be fixed.
You people are really starting to piss me off. I still feel so unheard. When you first try to open a game, it asks which Nintendo profile you want to log into. Therefore, I AM using both a Nintendo account and a Microsoft account. It’s literally impossible to play the game without picking a profile. My boyfriend was able to log onto his Nintendo profile then log into his Microsoft profile and had zero issues. This leads me to believe that it was an account error.
I looked at the other post you keep telling me to go to. It didn’t help, because:
My only hope of saving my world was to submit a ticket to customer support like you people keep telling me to do. Well, guess what? I DID. It’s been an entire month if not longer and I haven’t heard a damn thing. I’m not sorry for being so angry. It’s unacceptable for a company to have so many people with this issue and it go unresolved for this long, then on top of that tell us to submit a ticket for their account and after that DO NOTHING. You have no clue how helpless of a feeling this is. Shame on your company. I regret every penny I spent on this game.