Mike Ordoñez

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Comments

Mike Ordoñez on MCL-19840 2021-11-23T02:05:39Z

Thank you very much for working to resolve this issue.

@Donuts1000, thanks for keeping us informed!

For this latest version of the Launcher (2.2.7957), the problem still persists on Win7.

Should I create a new report, specifying this OS, to track it there or just wait a little longer on this one?

Mike Ordoñez on MCL-19840 2021-11-14T03:57:16Z

Just for the record, there is still the connection issue in update 2.2.7447 for Windows 7.

We are waiting for any other news. Thanks!

Mike Ordoñez on MCL-19840 2021-11-09T15:29:35Z

Thanks for the reply, @Donuts1000.

I think this calms everyone's nerves a bit since until now there was no response.

Let's be patient, friends. 😃

Mike Ordoñez on MCL-19840 2021-11-06T09:12:51Z

This is part of the launcher log when you press the "MICROSOFT LOGIN" button.

[Info: 2021-11-06 08:40:00.4738973: ControllerInterface.cpp(106)] Running method loginWithXbox

[Info: 2021-11-06 08:40:00.4738973: XalApi.cpp(275)] Performing account switch

[Info: 2021-11-06 08:40:00.4738973: Xal.lib(0)] XAL: [op 40477728] Operation AddUser is starting

[Info: 2021-11-06 08:40:00.4738973: Xal.lib(0)] XAL: [op 40477728] with CV 'mPafmZ0fWTjo+7Z5.6.0'

[Info: 2021-11-06 08:40:00.5559020: Xal.lib(0)] XAL: [op 54530544] Operation SignIn is starting

[Info: 2021-11-06 08:40:00.5559020: Xal.lib(0)] XAL: [op 54530544] with CV 'mPafmZ0fWTjo+7Z5.6.0'

[Info: 2021-11-06 08:40:00.5559020: Xal.lib(0)] XAL: [op 166464288] Operation InitializeTokenStack is starting

[Info: 2021-11-06 08:40:00.5559020: Xal.lib(0)] XAL: [op 166464288] with CV 'mPafmZ0fWTjo+7Z5.6.0'

[Info: 2021-11-06 08:40:00.5569021: Xal.lib(0)] XAL: [op 53198792] Operation LoadClockSkew is starting

[Info: 2021-11-06 08:40:00.5569021: Xal.lib(0)] XAL: [op 53198792] with CV 'mPafmZ0fWTjo+7Z5.6.0'

[Info: 2021-11-06 08:40:00.5569021: Xal.lib(0)] XAL: [op 40185272] Client operation StorageReadPlatformOperation starting

[Info: 2021-11-06 08:40:00.5569021: Xal.lib(0)] XAL: [op 40185272] Client operation StorageReadPlatformOperation calling platform handler

[Info: 2021-11-06 08:40:00.5569021: Xal.lib(0)] XAL: [op 40185272] Added operation as handle 02652E24 with type 6AA017C4

[Info: 2021-11-06 08:40:00.5569021: XalStorage.cpp(264)] [op 02652E24] Xal Read callback - Started

[Info: 2021-11-06 08:40:00.5569021: XalStorage.cpp(344)] [op 02652E24] Xal Read callback - Failed

[Info: 2021-11-06 08:40:00.5569021: Xal.lib(0)] XAL: [op 40185272] Client operation StorageReadPlatformOperation platform handler reported completion status 'XalPlatformOperationResult_Failure' (1)

[Info: 2021-11-06 08:40:00.5569021: Xal.lib(0)] XAL: [op 40185272] Cleared operation handle 02652E24

[Info: 2021-11-06 08:40:00.5569021: Xal.lib(0)] XAL: [op 40185272] Client operation StorageReadPlatformOperation failed with result 0x89235107: Client operation failed

[Info: 2021-11-06 08:40:00.6599080: Xal.lib(0)] XAL: [op 40185272] Client operation StorageReadPlatformOperation continuing

[Warning: 2021-11-06 08:40:00.6599080: Xal.lib(0)] XAL: Clock skew failed to be read: 0x89235107 "Client operation failed"

[Warning: 2021-11-06 08:40:00.6599080: Xal.lib(0)] XAL: [op 53198792] Operation LoadClockSkew failed with result: 0x89235107 - Client operation failed

[Info: 2021-11-06 08:40:00.6599080: Xal.lib(0)] XAL: [op 124958072] Operation LoadDeviceIdentity is starting

[Info: 2021-11-06 08:40:00.6599080: Xal.lib(0)] XAL: [op 124958072] with CV 'mPafmZ0fWTjo+7Z5.6.0'

[Info: 2021-11-06 08:40:00.6599080: Xal.lib(0)] XAL: [op 124958072] Operation LoadDeviceIdentity succeeded.

[Info: 2021-11-06 08:40:00.6609080: Xal.lib(0)] XAL: [op 123374432] Operation NsalDb_LoadDefaultNsal is starting

[Info: 2021-11-06 08:40:00.6609080: Xal.lib(0)] XAL: [op 123374432] with CV 'mPafmZ0fWTjo+7Z5.6.0'

[Info: 2021-11-06 08:40:00.6619081: Xal.lib(0)] XAL: [op 40185272] Client operation StorageReadPlatformOperation destroyed

[Info: 2021-11-06 08:40:00.6619081: NetQueue.cpp(585)] NetQueue: Starting net action title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:00.7499131: NetQueue.cpp(428)] NetQueue: Primary ip: 2620:1ec:21::15, Host: title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:00.7499131: NetQueue.cpp(466)] NetQueue: Action failed with result "schannel: failed to receive handshake, SSL/TLS connection failed" (35) : title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:00.7499131: NetQueue.cpp(504)] NetQueue: Action finished: title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:00.7499131: NetQueue.cpp(532)] NetQueue: Action finalized: title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:02.9060364: NetQueue.cpp(585)] NetQueue: Starting net action title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:02.9890412: NetQueue.cpp(428)] NetQueue: Primary ip: 2620:1ec:21::15, Host: title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:02.9890412: NetQueue.cpp(466)] NetQueue: Action failed with result "schannel: failed to receive handshake, SSL/TLS connection failed" (35) : title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:02.9890412: NetQueue.cpp(504)] NetQueue: Action finished: title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:02.9890412: NetQueue.cpp(532)] NetQueue: Action finalized: title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:09.0523880: NetQueue.cpp(585)] NetQueue: Starting net action title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:09.1523937: NetQueue.cpp(428)] NetQueue: Primary ip: 2620:1ec:21::15, Host: title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:09.1523937: NetQueue.cpp(466)] NetQueue: Action failed with result "schannel: failed to receive handshake, SSL/TLS connection failed" (35) : title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:09.1523937: NetQueue.cpp(504)] NetQueue: Action finished: title.mgt.xboxlive.com

[Info: 2021-11-06 08:40:09.1533938: NetQueue.cpp(532)] NetQueue: Action finalized: title.mgt.xboxlive.com

[Error: 2021-11-06 08:40:09.1543938: Xal.lib(0)] XAL: Http request 0772B578 failed with 0x80004005, system error code 2149122448, message:

[Warning: 2021-11-06 08:40:09.1543938: Xal.lib(0)] XAL: [op 123374432] Operation NsalDb_LoadDefaultNsal failed with result: 0x89235106 - Network error

[Warning: 2021-11-06 08:40:09.1543938: Xal.lib(0)] XAL: [op 166464288] Operation InitializeTokenStack failed with result: 0x89235106 - Network error

[Warning: 2021-11-06 08:40:09.1553939: Xal.lib(0)] XAL: [op 54530544] Operation SignIn failed with result: 0x89235106 - Network error

[Warning: 2021-11-06 08:40:09.1553939: Xal.lib(0)] XAL: [op 40477728] Operation AddUser failed with result: 0x89235106 - Network error

[Info: 2021-11-06 08:40:09.1553939: Xal.lib(0)] XAL: [op 53198344] Operation UploadTelemetryEventsWithDelay is starting

[Info: 2021-11-06 08:40:09.1553939: Xal.lib(0)] XAL: [op 124598088] Operation UploadTelemetryEvents is starting

[Info: 2021-11-06 08:40:09.1553939: Xal.lib(0)] XAL: XalAddUserWithUiAsync calling back to client with result 'Network error' (0x89235106)

[Error: 2021-11-06 08:40:09.1563939: XalApi.cpp(635)] Failed to sign-in with UI while switching account. XAL Status: 8

[Info: 2021-11-06 08:40:09.1563939: NetQueue.cpp(585)] NetQueue: Starting net action vortex.data.microsoft.com

[Error: 2021-11-06 08:40:09.1573940: UserIdentity.cpp(229)] Failed to switch account. XAL status: 8

[Info: 2021-11-06 08:40:09.1573940: UnifiedAccounts.cpp(371)] MSA sign-in failed

[Info: 2021-11-06 08:40:09.1613942: ControllerInterface.cpp(106)] Running method getAccountData

[Info: 2021-11-06 08:40:09.1873957: UnifiedAccounts.cpp(283)] Internet state in main process: online=1

[Info: 2021-11-06 08:40:09.2453990: NetQueue.cpp(585)] NetQueue: Starting net action https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:09.3474049: NetQueue.cpp(428)] NetQueue: Primary ip: 64.4.54.254, Host: vortex.data.microsoft.com

[Info: 2021-11-06 08:40:09.3474049: NetQueue.cpp(504)] NetQueue: Action finished: vortex.data.microsoft.com

[Info: 2021-11-06 08:40:09.3474049: NetQueue.cpp(532)] NetQueue: Action finalized: vortex.data.microsoft.com

[Info: 2021-11-06 08:40:09.3894073: Xal.lib(0)] XAL: [op 124598088] Operation UploadTelemetryEvents succeeded.

[Info: 2021-11-06 08:40:09.6246190: NetQueue.cpp(428)] NetQueue: Primary ip: 104.212.67.127, Host: launchercontent.mojang.com

[Info: 2021-11-06 08:40:09.6246190: NetQueue.cpp(466)] NetQueue: Action failed with result "schannel: failed to receive handshake, SSL/TLS connection failed" (35) : https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:09.6246190: NetQueue.cpp(504)] NetQueue: Action finished: https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:09.6246190: NetQueue.cpp(519)] NetQueue: Action should retry: https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:09.6246190: NetQueue.cpp(585)] NetQueue: Starting net action https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.0302197: NetQueue.cpp(428)] NetQueue: Primary ip: 104.212.67.127, Host: launchercontent.mojang.com

[Info: 2021-11-06 08:40:10.0302197: NetQueue.cpp(466)] NetQueue: Action failed with result "schannel: failed to receive handshake, SSL/TLS connection failed" (35) : https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.0302197: NetQueue.cpp(504)] NetQueue: Action finished: https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.0302197: NetQueue.cpp(519)] NetQueue: Action should retry: https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.0302197: NetQueue.cpp(585)] NetQueue: Starting net action https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.4242206: NetQueue.cpp(428)] NetQueue: Primary ip: 104.212.67.127, Host: launchercontent.mojang.com

[Info: 2021-11-06 08:40:10.4242206: NetQueue.cpp(466)] NetQueue: Action failed with result "schannel: failed to receive handshake, SSL/TLS connection failed" (35) : https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.4242206: NetQueue.cpp(504)] NetQueue: Action finished: https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.4242206: NetQueue.cpp(519)] NetQueue: Action should retry: https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.4242206: NetQueue.cpp(585)] NetQueue: Starting net action https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.8142213: NetQueue.cpp(428)] NetQueue: Primary ip: 104.212.67.127, Host: launchercontent.mojang.com

[Info: 2021-11-06 08:40:10.8142213: NetQueue.cpp(466)] NetQueue: Action failed with result "schannel: failed to receive handshake, SSL/TLS connection failed" (35) : https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.8142213: NetQueue.cpp(504)] NetQueue: Action finished: https://launchercontent.mojang.com/accountMigration.json

[Info: 2021-11-06 08:40:10.8142213: NetQueue.cpp(527)] NetQueue: Action failed in finalization: https://launchercontent.mojang.com/accountMigration.json

[Error: 2021-11-06 08:40:10.8142213: UnifiedAccounts.cpp(640)] Failed to fetch account migration dates from https://launchercontent.mojang.com/accountMigration.json

[Error: 2021-11-06 08:40:10.8142213: UnifiedAccounts.cpp(641)] Failed to fetch account migration dates. Falling back to hardcoded dates.

[Info: 2021-11-06 08:40:10.8142213: UnifiedAccounts.cpp(305)] Account migration dates: migrationStarts=2099-01-01T00:00:00.000Z forcedMigrationStarts=2099-01-01T00:00:00.000Z forcedMigrationEnds=2099-01-01T00:00:00.000Z

Hope it can be of some help.

Mike Ordoñez on MCL-19840 2021-11-05T08:43:39Z

It seems that since the last updates of Sep/Oct the issue appeared.
Most of the reported devices are MacOS (10.11.6), but it also happens in cases of Windows 7.

We are still waiting for a possible solution.

Thanks in advance.

Mike Ordoñez on MCL-19840 2021-11-02T04:56:28Z

I have the same problem in Windows 7.
I have seen that some people solved the problem by logging into the Microsoft Store app. Unfortunately it cannot be installed on W7.

If I remember correctly, I would say that after the last launcher update (2.2.5519), I started seeing the message "Oh no! Someting went wrong, and we couldn't connect to the Minecraft services. Try again" in the part below the launcher with my logged in account.
A couple of days later, it changed the appearance to play in demo version (with my account still logged in), just like the image of @P00pyGoose.

I logged out and have not been able to login again as seen in the image [A].

[media]

I also tried the same things @Jesus_618 comments, hoping for the best, but nothing.

As he says, I think it has to do with the interface to login with Microsoft, because with the Mojang option appears without problem [B].

[media]

I have installed Minecraft on another Windows 10 computer and have logged in with no problem.
So I deleted the ".minecraft" folder from the W7 PC, uninstalled and reinstalled Minecraft on that PC. Then I copied and replaced the ".minecraft" folder from W10 to W7 to have the account information in the launcher and try to enter directly.

So now I get the option to select that account [C],

[media]

but when I click, it takes a while to load and at the end I get the message "Someting went wrong in the login process. If the problem persists, check your internet connection. ", as in image [A].

Something curious is that after this point it would not let me select the account, unless I reopened the launcher or interrupt the internet connection.
In the latter case, the "go back" option [D] appeared in the launcher

[media]

and I could select my account again.

I hope this description can help a little to solve this issue.

I add that I have had that account since 2017 and that I migrated it to Microsoft in August.