mojira.dev
BDS-12389

Game won't load marketplace nor allow me to join realms.

Whenever I open Minecraft on my Nintendo Switch Lite, it pauses on the home screen then shows a pop up which reads:

"Account Error

There is an error with your account. You will be unable to use the marketplace until we have resolved this issue. If this issue persists for several days please contact support using the help button.

help.Mojang.com

Error List:

Error Number

-9"

When I click the link to Mojang support it reads:

"This page cannot be displayed.

Return to previous page."

So that really does not help much on helping me fix the issue. I have uninstalled and re-downloaded the game twice, logged out of my Microsoft account and removed numerous times, checked for updates for the switch, checked for update on the game, checked that my internet was working properly, and even waited this out but it still refuses to work. This has been happening for over two weeks and I am not sure what to do anymore.

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[Mod] OcelotOnesie

Thank you for your report!
We're tracking this issue in MCPE-117294, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 BDS Wiki – 📖 FAQs

[Mod] OcelotOnesie

Thank you for your report!
We're tracking this issue in MCPE-117294, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 BDS Wiki – 📖 FAQs

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