mojira.dev
MCPE-117294

Account Error Number -9

What's wrong with my account?

Linked issues

BDS-12092 Account Error -9 on switch Resolved BDS-12113 Fehlernummer -9 Resolved BDS-12161 My skins Resolved BDS-12206 Error code -9 Resolved BDS-12212 Market place Resolved

Attachments

Comments 77

Klisman Jhosue Bello Parales

I have updated to the new version in the hope that there would be a change in my problem and it still persists. I cannot use the marketplace, nor can I achieve them, nor my avatar editor. nothing.

Can you try using a different Microsoft account temporarily?

 I am also having this issue as of yesterday on the Nintendo Switch on version 1.16.210. Previously, I was just unable to access the store, nothing would load. But now there is an error number attached to it with the same window attached by the original reporter. 

 

I have attempted going into settings, checking for corrupt data, and redownloading the game, but that did not work.

Signing out of my Microsoft account on the switch and back in seemed to have solved this for me.

Klisman Jhosue Bello Parales

I have tried switching accounts in the game and still nothing works. I also checked my router settings to see if a firewall is blocking me. but none of this has given me a solution.

67 more comments
Klisman Jhosue Bello Parales

I'm sorry, my original language is Spanish, so if there are spelling errors, they are due to the translator.
answers to the questions:
1 my internet service is from a private service provider. The use is personal only for my home.
2 If my internet service is reliable, fast, maybe not as fast as 5G technology today, but I guarantee that I can have a fast connection to broadcast live, or a fast enough download speed.
3 if I can access the google store without problems, I have even bought more things other than Minecraft
4 I do not use Microsoft applications, apart from the Xbox app since I only use the Microsoft email that I have associated with Minecraft to access the game.
5 if like I said before, I can create and open a new world and my friends can join them (only in LAN games)

Note: in my home there are other mobile devices with Minecraft installed and everything works correctly for them, from the store to the servers but when I open my username on those other devices the same thing happens with my phone so I think the problem lies in the account and not in the internet service

Aha! Now that I know you're translating from Spanish I can understand something else. The problem with your sentence structure is that you keep using the word "if" in strange places. I believe that must be because you're writing "si" rather than "sí" and the translator program isn't smart enough to understand which one you mean.

It's evening here now and time for me to rest. I will consider your answers tomorrow. Look for me again then.

@unknown: I'm sorry to be so long getting back to you. I haven't been sleeping well recently.

Thank you for the information. It tells me that your networking seems to be fine. The extra information in your end note is very important to know. I agree with your conclusion, the problem lies in the account and not your internet service. That's why I must ask you to go back to Xbox Support to continue solving the new problem. Because of this bug, they have learned how problems like Account Error Number -9 can happen and it will probably help them understand more than they did when you tried before.

Most important, you must remain calm and remember that they want to help solve your problem. It's also important to remember that to you it looks like one big mess of a problem and you don't know how to take it apart and work on one piece at a time, but that's the only way they can work on it, so be careful to keep your attention focused on the small details they're asking you for and not give them all your thoughts in one big ball.

So now please try to solve the problem with Xbox Support help. Let me know if you solve it, or especially if you don't. We will keep working on this together until we have an answer.

Klisman Jhosue Bello Parales

One last thing, I will add a screenshot of the Xbox response so you can see that I am not the only one thinking

With this I say goodbye, thank you very much for your time

I think it was very unfair of Jean S. to say that. As I have been telling you from the beginning, the bug tracker is for submitting bug reports, not for helping you solve problems. I was helping you because I felt sorry that you weren't getting the help you needed, but it was never my job to help you. I'm not trained to do it, I don't have enough knowledge to do it, and I don't have any contacts with either Mojang or Xbox Support that I could talk to on your behalf. I'm just a Minecraft player like you, and it's unfair to blame me for not solving your problem when I was trying my best.

太空旅客人

(Unassigned)

492013

Community Consensus

Multiple

Android 6.1

1.16.220, 1.16.220.51 Beta, 1.16.220.50 Beta, 1.16.210.60 Beta, 1.16.210.58 Beta, 1.16.210, 1.16.221 Hotfix

1.17.10.20 Beta, 1.17.0

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