Account Error Number -9

I have updated to the new version in the hope that there would be a change in my problem and it still persists. I cannot use the marketplace, nor can I achieve them, nor my avatar editor. nothing.

Can you try using a different Microsoft account temporarily?

 I am also having this issue as of yesterday on the Nintendo Switch on version 1.16.210. Previously, I was just unable to access the store, nothing would load. But now there is an error number attached to it with the same window attached by the original reporter. 

I have attempted going into settings, checking for corrupt data, and redownloading the game, but that did not work.

Signing out of my Microsoft account on the switch and back in seemed to have solved this for me.

I have tried switching accounts in the game and still nothing works. I also checked my router settings to see if a firewall is blocking me. but none of this has given me a solution.

I and my friend have the same issue on Android v10, EMUI v10.0.0.292. Minecraft v1.16.210.

Windows 10,  Minecraft 1.16.210 - same error for almost a week  "There is an error with your account. You will be unable to use the marketplace until we have resolved the issue. If this issue persists for several days please contact support". Nothing worked for me, uninstalling, resetting  etc. 

I'm having the same account issue - can't access the marketplace. Stuck with default skins. Running Android 1.16.210. Was told that it was a known issue that is being worked on and was directed to this forum. 

My issue was resolved - While I was the middle of the game, I forced it to stop through the apps menu. I immediately reopened it and I got the welcome to 1.16.210 message and everything was back to normal. Not sure if the force stop fixed it or if the issue was resolved during my gameplay and the force stop was a coincidence. 

I'm having the same account issue, except it's with running v1.16.210 under Kindle FireOS as "Ported implementation".

When I go to login, my Microsoft account info is all there and correct. But when I press the actual sign in button, I am taken to the Error 9 screen. I cannot access the marketplace or my realm. This has been ongoing for at least a week, and my realm hasn't been accessible to other players for at least as long. 

v1.16.210

Mine happened suddenly when I signed into my account for the first time. It wouldn't let me on any online features or allow friends to play with me but I could still access my own worlds and access xbox live+friend them but no interaction with online features on minecraft.

My friend has tried almost everything and he is still facing this issue

I've had to Uninstall and reinstall in order to get it to work only for it to not work again and repeat the process over and over. Has anyone heard any updates on this because this is so frustrating love this game and its a stress reliever after a long crappy day at work but if I can't use my resources its not only less satisfying but also a waist of money to invest into the additions and such...

My son has also been experiencing this same issue on his Kindle Fire Kids HD10 for several weeks even while connected to wifi. I have attached several screenshots for reference and also tried all of the "Workaround" steps noted above without success.

Just here to say I'm having the exact same issue on my Nintendo Switch and have been for at least a week now. I can't try signing in from a different account because I can't seem to even reach the Microsoft account login screen without encountering an error. Tried uninstalling by selecting "Archive Software" on the Switch home menu, and the issue persisted even after I reinstalled. I've got no access to skins, marketplace, or online play.

i was playing one day when this happened the next morning, the only thing i could do was log into my own worlds- which i didn't care about cause i only played bedrock to play with friends. i just switched to java and stopped playing bedrock because of it. if u guys can get it fixed that would really help though, as all my friends have bedrock and not java

When I go to login, my Microsoft account info is all there and correct. But when I press the actual sign in button, I am taken to the Error 9 screen. I cannot access the marketplace or my realm. This has been ongoing for at least a week, and my realm hasn't been accessible to other players for at least as long. 

Im on pc and this issue needs to be fixed, I can't play

This is a very important issue. If a Microsoft worker or Minecraft bug fixers reading this, this needs to be fixed ASAP!

I'm having the exact same problem on my Nintendo Switch, looks like this console is common to have this issue

I had this issue on my Nintendo Switch for almost all of this month (March 2021).  I ended up signing out of my Microsoft account on my Switch, deleting my saved data for Minecraft on the Switch, and then logging back in brand new.  It signed me in to my account and I can play on Realms again.  It's been good all week so hopefully that helps someone else with a Nintendo Switch.

I bought the game on windows pc and it failed to load my live account and marketplace, giving me an error -9. Signing in on PS4 and iPad was still fine so this was clearly something to do with my setup on my laptop.  I finally fixed it by changing my windows password, opening the CONSOLE COMPANION (NOT the newer Xbox app - that didn't work). I played a game of Mahjong while signed in to Live then I started up Minecraft and it WORKED! I now have the xbox app set to start up when I log in to windows and I haven't had the problem since. I hope this helps someone else  because I was so frustrated with Microsoft!

Seran Carne the thing you said did not work for my friend could you explain the part after you changed your password more detailed 

what do you mean by that you had the xbox app set to start 

I have the same problem as well , that bug is annoying because you cannot invite player and only play with lan players

I FIGURED OUT HOW TO FIX IT!!!
So open up the Xbox console companion BEFORE opening Minecraft, then XCC to your taskbar. Log in, then open Minecraft. It should fully work.

This only works on windows 10

I RESOLVED THE PROBLEM ON ANDROID

I think the root of the problem is in local storage not on the server. I backuped and deleted all files at path storage/emulated/0/games/com.mojang (I DON'T mean all files under this path, if you did all of your worlds and options will lost) and the error dialog didn't popup anymore and everything went normal.

If your device is PC, it may cost some time to find where Minecraft files are because I forgot the exact path.

on Android the solution from the previous comment did not work for me!

Reply to the previous comment:

What is the circumstance, cannot connect to the market or have no change at all? I just cannot connect to the market but it happens frequently in areas like China, thus I ignored this exception. However, you can try renaming the whole games directory to make Minecraft cannot recognize it, then login again to see whether it works.

So far removing all minecraft downloaded content/files followed by Uninstalling it and reinstalling it has seem to work but I'm not holding my breath 😑

My case is complicated, and it has been since 1.16.40, first it did not let me access the store, around here they told me it was the firewall of my router, which I eliminated and nothing, I have deleted all the files and they still do not work . It does not allow me to access realm, achievements, or my skin, or the store to buy, with the latest update the error -9 appears

Reply to the previous comment:

But I haven't ever heard that Minecraft will tell players it was firewall who affected the network. In my experience, any software is not able to judge which node of the route was in trouble, except tracert.What's more, if you can browse this page, it can strongly proved that your router is working correctly. However, you can try using VPN while you accessing the store, or login on win10 platform according to the previous comment, sometimes it may works. And it's normal for realm, achievement and so on was affected if there is something wrong with your Xbox accounts, thus the major problem is the problem with your accounts. By the way, are you sure you renamed /storage/emulated/0/games directory and it didn't work? Reinstall Minecraft is no use, most of its files are still preserved, only if you moved the games directory away can it be considered you deleted all the files completely.

I have tried with a different vpn address and still I still have the same error, I already rename the file that tells me and it does not work either, I know that my router is not because from other devices in my house if I can open the store and buy but from my android device won't let me. I'm already giving up seeing that Mojang does nothing to fix this problem

Ah, if so, I have no idea what caused the problem, maybe your Android version is too low, mine is Android 10 and the problem was fixed on my device. But it must not be network problem. If Mojang doesn't fixed it, hmm, I think you can try installing Minecraft in root framework like VirtualXposed or Gspace, which doesn't requires real root permissions, but in VirtualXposed you may faced resolving the purchase verifying while in Gspace it brings Google Play on its own. If it still didn't work, I have no more ideas 😅.

I tried lots of stuff but they did not work so I contacted support and they said this is a known issue and will be fixed on early may, fingers crossed I guess

Same issue on 1.16.220 Windows 10.

Jackson Thies's comment #comment-960347 ("So open up the Xbox console companion BEFORE opening Minecraft") worked; can someone pin that

Nixinova that did not work for me..

no one here has been able to solve the problem neither can we access the market or anything. I'm about to cry

For everyone to know, since there have been many comments since the one I read about this, there's a solution to this problem on Windows 10. Open up Xbox Console Companion, and select to stay there, instead of using Xbox App. Log-in, then open up Minecraft, it should let you enter the marketplace, and allow you to play online.

Gabriel Easton Asenjo what do you mean by select to stay there insread of using xbox app

I think they mean to click the "Not now, I want to continue using Xbox Console Companion" message because there is currently a new Xbox app that Microsoft is currently testing.

I managed to fix the issue on WINDOWS 10 by going into network settings and clicking reset network. I then proceeded to restart my pc and when I loaded minecraft it was working as usual

I have just finished going through the last month's comments on this ticket. I removed many of them because they were asking for help fixing or getting around the problem. Comments like these show a misunderstanding of what this site is for.

This is not a Customer Support site. The bug tracker is only for submitting bug reports to the developers. Comments are intended for adding more information about the bug that might give the developers additional insights. (We also welcome comments describing workarounds, because those often provide such hints. However, sharing workarounds is outside our scope, so if you need to communicate with others about one, we ask that you use Community Support for that.)

Comments that don't have the stated purpose are considered off-topic and subject to removal. Please see our Guidelines and/or the Bug Tracker FAQ for a more detailed explanation.

Please understand that the staff of the bug tracker are community volunteers, not Mojang employees. We can't respond to your questions on Mojang's behalf, and we don't have a good way of forwarding them to the right person in Mojang (or of determining who that right person is), so most of the time we just remove off-topic comments and forget about them. It's not that we don't care about your non-bug issues, it's just that we don't have the ability to do anything about them.

Hello, I need your help. I still have the problem with the error -9 in my Windows 10. Can someone tell how? I'm confused...It has been 3 weeks my problem with the -9 error

Update: My problem has been resolved. My brother fix it. The main cause for this problem is my anti virus block Minecraft connection. Bruhhhh, so guys who have problem on Windows 10, try check your anti virus if they block your Minecraft connection or not in firewall section I think...

I fixed this error by using a VPN and logging in minecraft, then it snaps out of the error and you can go back to playing. (you only need a VPN once)

Alrighty! I've had this issue a few weeks now. I'm on version 1.16.221, but, I did exactly what TheRevenant said and it worked! All you gotta do is use a VPN to log in once and it stops having the error! Thank you so much Revenant!

To resolve this issue on our Nintendo Switch, I had to create a Microsoft Account and link it to the device. I lost my previous achievements even though I have a Nintendo account that I am signed into.

What TheRevenant said works %100 really funny how the fix is so easy but it was not won't be fixed  for like 5 months 

@unknown: If using a VPN one time is "the fix", then clearly the problem wasn't caused by a bug in Minecraft, because if it were it would just come back after you stopped using the VPN. So it appears that you've been waiting for the devs to fix a bug that doesn't exist in the game, and after they've put a lot of time and effort into it and failed (is it any wonder?), you snark about them being incompetent. Not only is this arrogant and misdirected, it also violates our guidelines, so knock it off.

the truth is that in android for me the use of VPN as indicated did not work or solve the problem, I have updated to version 1.17 and the error message -9 went but I still have problems. I can not enter the market and my Profile does not show anything. Now I get a message that says they have problems and says as an error code: shiny stone. I think they should not wash their hands so soon because the problem still exists. And it is clearly a problem of the game where the developers do nothing, just look the other way and pretend that nothing happens.

Another criticism of the developers, and it's not your first time. You are wrong, but it's not my job to argue with you, so I'm just going to warn you, too. Any more criticism and you will be banned from the bug tracker.

Going beyond that, I notice you said you no longer get the "Account Error Number -9" message. Then you're no longer having this problem and you don't need to leave any more comments here. I realize you now have a different error message and different symptoms, but you don't have this problem any more so you need to start over. I suggest starting with Community Support to see if they know how to solve this new problem. Then, if they can't help you, I would search for a bug report with the words "shiny stone", and if you don't find one you can create a new bug report following the guidelines.

thank you but the only thing you have done is minimize the problem as wanting to hide something without being able to help the community that asks for it. already by telling me that this report is not for me you are excluding me Something that I have been dealing with for more than 5 months and you wash your hands saying, you have another problem, look for the error and wait for us to minimize it again without a concrete solution.

Look, I'm not trying to have an argument with you, so let's just start over, ok?

You need to take a look at what you think the bug tracker is, because it's not what you think it is. What you're really looking for a something called Customer Support, a technical person who can interact with you, walking you through your problem and figuring out what's wrong. What's wrong could be an error in some account data somewhere, or a bug in the software that maintains your account, or some wrong setting in all the complicated stuff that network communication depends on. It could also be a bug in Minecraft.

The only part of that that the bug tracker is meant to help you with is the last one, a bug in Minecraft. However, that's also the least likely cause in problems with accounts, network communications, or a few other things. And even assuming it is a bug, the bug tracker isn't for solving your problem with you interactively, it's for getting bug reports to the developers. Period. We're not here to solve your particular problem. That's not what we do. It's what the other teams, like Community Support, Xbox Support, and Community Management do. So that's why I'm telling you you should have started there and only come to the bug tracker when you've exhausted all the ordinary solutions. Because fixing a bug is a slow, slow process in most cases, and that's not what you were looking for. Do you get that now?

If you get that, then maybe now you can also see why I said you don't need to comment on this ticket any more. You solved the Account Error Number -9 problem. You're no longer getting that. You have a new bug now, and it's different, with different symptoms. We aren't here to solve your problem, we're here to help you report bugs to the devs. You have a new bug, so we need a new report from you. Except that once again, this is a problem with your account, so it probably isn't a bug in the game and you're a lot better off trying to solve it with the appropriate other team first. Because if you don't and just kick it to the devs again, you'll likely just wind up waiting another 5 months with no solution, and meanwhile it's possible that Community Support could talk you through a fix in an hour! I'm not trying to pick a fight, I'm trying to help you get out of the futile cycle you've gotten yourself stuck in because you don't understand what we're here for.

Now mind you that I'm not telling you to go away and never come back. If community support can't help you solve this new version of your problem, by all means come back here and we'll happily help you write it up as a bug report. Because who know? maybe it is a bug. But please, when you come back, have the right expectations about what we can do for you. We can only help you write a good bug report that gives the developers as much help as you (and others with your problem) possibly can give them. We can't solve your problem, though, and you shouldn't expect us to. IF it's a real bug, the devs will solve your problem, but it's going to take time, because fixing bugs is a slow, tedious process. So adjust your expectations.

I'm not trying to argue either. But it seems that you think that I am here because my account told me an error and I thought "oh let's go to the reports page to ask for it to be solved" well no friend in one of the many comments that you have deleted I have said that this problem leads With me since the update 1.16.40 he takes account of the time that it takes and throughout this time I have asked for help, advice, or some kind of support in the different sites that Minecraft offers, to which NOBODY understands well NOBODY has been able to help me with the problem, I am here because I have already exhausted all my resources, in another deleted comment I said all the possible solutions and alternatives that they have given me not obtaining results that favor my problem, I am here because I am tired of asking for help in all possible places from the Discord community to the depths of the web. and they always turn a blind eye. Thank you very much and if you want you can ban my account but I NEED A REAL SOLUTION. No bullshit to get out of the case

Fair enough. I did treat you the way you say, and I apologize for that. Please understand that it's not because I'm trying to get out of helping you, it's because I read hundreds of comments from dozens of people and there just isn't any way I can keep track of everybody's individual experience over time. There are people who dump all their problems on the bug tracker, I assure you, even if you're not one of them.

I want us to have a cooperative working relationship. I'm going to take an unusual step and ask the guy we submit our bug reports to, to give us an update on what's happening with this report. We don't usually do this because they're awfully busy, especially right after a major release, and digging up information for us (and you) doesn't help them get a problem solved any faster. It's exceptional to do this because if I abuse the privilege, they might stop being so forthcoming. But I think it's worth it in this case, because of how long you all have been waiting and how eager you no doubt are to experience Caves & Cliffs. The last time I had a problem like this and made this exception, it turned out that the Mojang team were waiting for the Xbox team to make a software change that would fix it, and it's very possible something like that is going on now.

In return, I'll ask you to vent your frustrations in some other way than by criticizing the developers and/or the bug tracker staff. Your feelings my be justified, but expressing them that way hurts you more than it helps you, and it upsets me too. I am honestly here only to try and help you, and I don't think I deserve your accusations (other than what I already apologized for).

I apologize for the way I have expressed myself as it is not my intention to offend. at the same time I congratulate you for the professionalism with which you have treated me because you have understood the problem, the eagerness to try the new thing and not being able to, for the time that I have been waiting, I was carried away by the anger of not receiving concrete answers. He was attentive to this incident in case in the future there is any change that we can implement to solve it.

as an input to the bug report. These are the possible solutions that I have used without good results. I have used a different vpn address, I have formatted my device, I have deleted the games destro folder from my device, I have disabled the developer options on my device (because they told me the problem was with having it activated), I have uninstalled the game and reinstall it, I have updated the software of my device to the latest version (it should be noted that my device is android 10, with 128 GB of internal storage and 8 of processing memory), within the game I have deleted the login data , I have signed in with a different account, I have changed my Microsoft account password, I have signed out with my account on all the devices on which I had it. I have opened the Microsoft account only on the device with Minecraft installed. I have tested the connection of my router with other devices in Minecraft to which from other devices connected to my WiFi Minecraft network it works correctly. I have also moved to the beta version of Minecraft without any change in the problem. those are just a few of the methods I remember trying without a possible solution.

I also apologize for my comment, it was in a moment of frustration and I did not think it through. I appreciate the professionalism and will respect the rules more, I wish I had an input other than vpn on windows working, have a great day

I've heard back on my status inquiry. As i suspected, they never forgot about this issue. They have marked it as resolved for the 1.17 release, which I think means they've fixed the problem that was causing your account data to get damaged. But that doesn't fix the damage, only the cause, and they're quite aware that some of you still need your accounts fixed. However, your account data is secured and isn't available to the Minecraft developers, so it has to be fixed by "Support", which I assume refers to Xbox Support.

Our contact told me he's meeting with Support later today to discuss getting this and some other outstanding account issues fixed. That meeting was scheduled before I inquired, so although we bug tracker staff and you players can't see anything happening, they've really been working on this behind the scenes the whole time.

I'm sure you're thinking now that it would be so much better if we could just supply status updates once in a while, at least for tickets that don't appear to be moving. I agree, and I could probably do a better job of that if I had more time to devote to them and better organization to track which tickets need them. But this is just volunteer work and that would consume my life, so I have to depend on you to tell me when it's needed. And I admit that I'll resist providing updates when you first ask, because I worry that if I steal time from the devs too often they'll tell me to back off. So you have to help me out by trusting the process as long as you can, and when your trust starts to fail, ask calmly for a special update. If I think you have good reason to believe the devs have stopped paying attention, I'll do my best to get you that update and get things moving again.

There's one more thing that concerns me. Some of you have tried a lot of methods to fix this on your own. It's possible that in the process of doing that you've actually scrambled your account data worse than the original problem did. If so, Xbox Support may fix their problem but that might not get you back to normal, which would leave most of you satisfied but a few of you feeling abandoned again. Just be aware that that might happen, and don't get too frustrated about it. I'll keep working with you for as long as I'm able to help. I don't have a lot of influence, so I can't promise to get your problem fixed, but I believe in the Community Management team; they're badly overworked, but they really are concerned with helping you, so as long as I keep them aware of your problems, you should get the help you need.

Update on the Xbox Support meeting: There was a fix last week that should have gone in as part of 1.17 I think. They are waiting to see if there are any more comments or new reports related to the issue, so if you're still experiencing this problem, please comment right away. Otherwise they'll resolve this as fixed and close it.

@unknown: I'm particularly concerned with what you're experiencing now. You said the Account Error Number -9 went away, but you continue to have problems that you weren't very specific about. I said at the time that you would need to open a new report because it looks like a different problem, but we weren't cooperating well at the time and I'm not sure what you might have done. It may be that all you need to do at this point is go back to Xbox Support to address the issues you're having now, or it may be that you've now encountered a new bug that the old one was preventing you from encountering. So please briefly describe what's happening now, what you've done about it, and what you plan to do.

@unknown: You and I also had some communication problems that we're done with now, but I don't know what you're currently experiencing. Do you still get the Account Error Number -9 message? If not, describe what's happening now, and if you still have problems, would you be willing to try Xbox Support again, and file a new bug report for the new symptoms if it comes to that?

Everybody else who was watching this ticket: Are any of you still experiencing this specific problem? If not, but you still have some problem that prevents you getting into the game, please describe it briefly so we can assess whether there's still some common issue.

ok my problem still persists in the same way it was happening, the message of "there is an error with your account is still there" the only thing that changed was the type of error that is no longer -9 now it says "shiny stone" or every time that I open the app it changes to "Creeper", "crossbow" and so on. Since the last answer you had given I had given up and did not think to comment more on this but since you ask for an update here it is. I cannot access the market, I cannot access the realm, servers, the avatar creator, succeeded and all the features that the game offers me are simply blocked by this problem. Sorry, but I don't know how to create bug reports without a moderator skipping me saying "this report already exists, we will delete yours for being a duplicate" how support I have added a screenshot of the home of my Minecraft

First let me give you an update. Mojang tells me they've seen a "massive drop off" in reports of the Account Error Number -9 error and believe they have fixed it. This is confirmed by the fact that you are the only person who responded when I asked if anybody was still experiencing the issue. So I will shortly be resolving this issue as Fixed.

But don't be alarmed, I'm not washing my hands of you! It's like I was trying to tell you before, you have a different problem now and therefore we need to get you connected to the ticket for fixing that problem. I realize that to you it seems like the same problem, because you can only look at it from the player's point of view. But the developers don't, and can't see it from your point of view, and to them the new error code(s) you're getting are steering them toward a completely different part of the code, so we need to look at it the way they do. And that means that you and I have to communicate effectively now so I can help you get to the right ticket.

You mention the codes shiny stone, creeper, and crossbow "and so on", which suggests to me that you're getting a variety of errors, but you can't be getting them all from the same attempt. We need to break this down one at a time. When you try to start Minecraft the plainest, simplest way you know how, what do you see? Please be careful to give me the exact error message because the developer can search for that to find the place it comes from in the code, which is a big help. All those different error codes are important hints about different technical problems, and they all signify different problems. They use these so-called "friendly" codes because the technical description wouldn't mean anything to you and you wouldn't be able to remember it, so you wouldn't report it, but you do remember and report the friendly code and that's like giving them technical information about what's wrong. So we need you to be precise about what you report to us. Keep track of the steps you're taking and what happens, and tell us about it.

Once I know the code (or other symptom) you get in the simplest case, that will guide what we can do about the others, so for now please just limit yourself to trying the simple method of starting the game. Don't change this and that setting or change other things and keep trying, because that makes everything too complicated because I can't see what you're doing and you don't tell me enough of the details.

One more thing: Although I'm going to resolve this ticket as Fixed, I will still be watching it until we get you set up for the additional problem solving you need, so don't get upset. Whatever you comment here I will read and respond to, though it might take me a day or two.

It is very difficult to avoid feeling angry even if you say to me: "Don't be angry but this problem is solved because you are the only person who has it and the others do not!". It is also difficult to avoid feeling ripped off for having bought a product that does not work. Although you have tried to help, the truth is that the help has not been reflected, so I will leave all this until here. I hope the people who faced the error code -9 have been solved and can enjoy the new that Mojang prepared for this version. For my part, I don't have much to say, maybe a thank you for "trying" to help me but as I said before it is very difficult to avoid feelings because this problem has been with me for almost 1 year and even so I was still waiting for it to be just a mistake and fix it in the next update but it was not. It is also a shame that a company like this does not have a support or help service for cases like mine. again thank you very much and excuse me I will no longer be a stone in the shoe.

I have tried hard to explain to you how we can keep trying to find a solution that works for you and why we have to do it the way I say, but you seem to prefer believing you're a victim of an uncaring company or system. If you insist on holding on to that belief, I'm sorry because I believe your problem could be solved, but I will not be able to help you with it any more.

do you think my problem could be solved? I also believed it 5 months ago when they referred me to this report, I also believed it when this problem started it always said "in the next update they will fix it" and you think it was not like that !. I also believed it when finally someone like you responded to the report saying that they would be watching. I believed it too when I tried every method available to me. and what do you think? here we are you and me talking about what you think the problem can be solved when it is not. you for your part defending that it is not the fault of anyone in particular and I for my part trying to make you see from my point of view how frustrating it is to deal with something that at first I did not believe that it would pass me by the prestige of the product. Anyway let's see it as the report says "Resolved" since in the end I am the only one with this problem

But you are still missing what I'm telling you: This report is about getting the error message "Account Error Number -9". That error has been fixed, for you and all the other people who were following this report, so you no longer have this error! You are now getting a different error message, which means you have a different error. I'm trying to get you to tell me enough about this new error so that I can decide what the next step is that you need to take.

Your frustration is understandable, but you need to stop letting it get in the way of letting me help you. I cannot push your anger to the side, only you can do that. You had an unhappy experience before, but you have no reason to be unhappy with my efforts to help you, do you? You can stop being unhappy at any time, you just have to decide that that you are ready to move on and solve the problem.

I don't understand what else you want me to tell you about my problem other than everything I've mentioned before. or maybe I don't know how to make a detailed report on this. Explain how I can explain it to you or give me an idea of ​​what else you want me to tell you?

You have told me a number of things, but the time is all mixed up. I need to understand the chain of cause and effect, and I need it to be broken into small pieces to make them simpler to understand. So I want you to tell me things in a style like this: "I do this, and the result is this." It's what you do followed by what you see. This way I can imagine doing and seeing what you do, so I can understand what's happening the same way you understand it.

We need to stay simple at first, so let's start from the beginning. What is the last thing you do before you get the new error message, and what is the exact wording of the message? Also, please remind me what kind of device you're using.

Model and characteristics of the device on which the Minecraft app is installed: Samsung Galaxy A9, Octa Core processor, Android 10, 128 GB of storage space, 6 GB of ram memory ... App startup process: I open the app, after the Mojang logo appears and the loading screen appears the Minecraft home menu, where after a few seconds with the message "logging in with your Microsoft account" my Gamertag appears, however it does not show my character (in this point stays loading the character), I go to the game store and the loading screen appears that after about 2 minutes I get a message saying "cannot connect to the Marketplace, check your internet connection", this causes that does not show anything from the store, then I go to the menu to create a new world which if it lets me create it and even play LAN games with friends, in the tab where the servers are I get a message that says "soon". in the achievements tab it does not show unlocked or locked achievements, in the avatar creator tab it does not show me anything to create or change the avatar design. when I receive an invitation to join a Realm I get a message saying "could not connect to the Realm right now we will try again later" I think that is all I can see when I start the app. I want to highlight that in the community help service through discord they told me that the problem could be a firewall on my router, which I have checked and eliminated all types of firewalls without obtaining any changes.

That was very understandable, thank you. All of those individual problems seem to be related to network connections not getting started, and it makes logical sense that Community Support suggested checking your router firewall settings.

Unfortunately, I'm not personally an expert in wifi communications, but I know enough to ask the first questions about it.
1. Do you get your internet service from an employer, school, or similar institution versus directly from an ISP?
2. Is your internet service reliably fast? For example, are you able to stream YouTube videos on your phone?
3. Are you able to access the Google Play store with no problem?
4. Do you use any Microsoft business apps on your phone, such as OneDrive or Office 365? If so, which ones?
5. Your sentence structure was a little nonstandard so I'm not certain I understood. Are you able to create and open a new world, and if so can your friends join it on LAN?
That's all I can think of for the moment. Your answers may raise new questions, though.

I'm sorry, my original language is Spanish, so if there are spelling errors, they are due to the translator.
answers to the questions:
1 my internet service is from a private service provider. The use is personal only for my home.
2 If my internet service is reliable, fast, maybe not as fast as 5G technology today, but I guarantee that I can have a fast connection to broadcast live, or a fast enough download speed.
3 if I can access the google store without problems, I have even bought more things other than Minecraft
4 I do not use Microsoft applications, apart from the Xbox app since I only use the Microsoft email that I have associated with Minecraft to access the game.
5 if like I said before, I can create and open a new world and my friends can join them (only in LAN games)

Note: in my home there are other mobile devices with Minecraft installed and everything works correctly for them, from the store to the servers but when I open my username on those other devices the same thing happens with my phone so I think the problem lies in the account and not in the internet service

Aha! Now that I know you're translating from Spanish I can understand something else. The problem with your sentence structure is that you keep using the word "if" in strange places. I believe that must be because you're writing "si" rather than "sí" and the translator program isn't smart enough to understand which one you mean.

It's evening here now and time for me to rest. I will consider your answers tomorrow. Look for me again then.

@unknown: I'm sorry to be so long getting back to you. I haven't been sleeping well recently.

Thank you for the information. It tells me that your networking seems to be fine. The extra information in your end note is very important to know. I agree with your conclusion, the problem lies in the account and not your internet service. That's why I must ask you to go back to Xbox Support to continue solving the new problem. Because of this bug, they have learned how problems like Account Error Number -9 can happen and it will probably help them understand more than they did when you tried before.

Most important, you must remain calm and remember that they want to help solve your problem. It's also important to remember that to you it looks like one big mess of a problem and you don't know how to take it apart and work on one piece at a time, but that's the only way they can work on it, so be careful to keep your attention focused on the small details they're asking you for and not give them all your thoughts in one big ball.

So now please try to solve the problem with Xbox Support help. Let me know if you solve it, or especially if you don't. We will keep working on this together until we have an answer.

One last thing, I will add a screenshot of the Xbox response so you can see that I am not the only one thinking

With this I say goodbye, thank you very much for your time

I think it was very unfair of Jean S. to say that. As I have been telling you from the beginning, the bug tracker is for submitting bug reports, not for helping you solve problems. I was helping you because I felt sorry that you weren't getting the help you needed, but it was never my job to help you. I'm not trained to do it, I don't have enough knowledge to do it, and I don't have any contacts with either Mojang or Xbox Support that I could talk to on your behalf. I'm just a Minecraft player like you, and it's unfair to blame me for not solving your problem when I was trying my best.