Klisman Jhosue Bello Parales

One last thing, I will add a screenshot of the Xbox response so you can see that I am not the only one thinking

With this I say goodbye, thank you very much for your time

I'm sorry, my original language is Spanish, so if there are spelling errors, they are due to the translator.
answers to the questions:
1 my internet service is from a private service provider. The use is personal only for my home.
2 If my internet service is reliable, fast, maybe not as fast as 5G technology today, but I guarantee that I can have a fast connection to broadcast live, or a fast enough download speed.
3 if I can access the google store without problems, I have even bought more things other than Minecraft
4 I do not use Microsoft applications, apart from the Xbox app since I only use the Microsoft email that I have associated with Minecraft to access the game.
5 if like I said before, I can create and open a new world and my friends can join them (only in LAN games)

Note: in my home there are other mobile devices with Minecraft installed and everything works correctly for them, from the store to the servers but when I open my username on those other devices the same thing happens with my phone so I think the problem lies in the account and not in the internet service

Model and characteristics of the device on which the Minecraft app is installed: Samsung Galaxy A9, Octa Core processor, Android 10, 128 GB of storage space, 6 GB of ram memory ... App startup process: I open the app, after the Mojang logo appears and the loading screen appears the Minecraft home menu, where after a few seconds with the message "logging in with your Microsoft account" my Gamertag appears, however it does not show my character (in this point stays loading the character), I go to the game store and the loading screen appears that after about 2 minutes I get a message saying "cannot connect to the Marketplace, check your internet connection", this causes that does not show anything from the store, then I go to the menu to create a new world which if it lets me create it and even play LAN games with friends, in the tab where the servers are I get a message that says "soon". in the achievements tab it does not show unlocked or locked achievements, in the avatar creator tab it does not show me anything to create or change the avatar design. when I receive an invitation to join a Realm I get a message saying "could not connect to the Realm right now we will try again later" I think that is all I can see when I start the app. I want to highlight that in the community help service through discord they told me that the problem could be a firewall on my router, which I have checked and eliminated all types of firewalls without obtaining any changes.

I don't understand what else you want me to tell you about my problem other than everything I've mentioned before. or maybe I don't know how to make a detailed report on this. Explain how I can explain it to you or give me an idea of ​​what else you want me to tell you?

do you think my problem could be solved? I also believed it 5 months ago when they referred me to this report, I also believed it when this problem started it always said "in the next update they will fix it" and you think it was not like that !. I also believed it when finally someone like you responded to the report saying that they would be watching. I believed it too when I tried every method available to me. and what do you think? here we are you and me talking about what you think the problem can be solved when it is not. you for your part defending that it is not the fault of anyone in particular and I for my part trying to make you see from my point of view how frustrating it is to deal with something that at first I did not believe that it would pass me by the prestige of the product. Anyway let's see it as the report says "Resolved" since in the end I am the only one with this problem

It is very difficult to avoid feeling angry even if you say to me: "Don't be angry but this problem is solved because you are the only person who has it and the others do not!". It is also difficult to avoid feeling ripped off for having bought a product that does not work. Although you have tried to help, the truth is that the help has not been reflected, so I will leave all this until here. I hope the people who faced the error code -9 have been solved and can enjoy the new that Mojang prepared for this version. For my part, I don't have much to say, maybe a thank you for "trying" to help me but as I said before it is very difficult to avoid feelings because this problem has been with me for almost 1 year and even so I was still waiting for it to be just a mistake and fix it in the next update but it was not. It is also a shame that a company like this does not have a support or help service for cases like mine. again thank you very much and excuse me I will no longer be a stone in the shoe.

ok my problem still persists in the same way it was happening, the message of "there is an error with your account is still there" the only thing that changed was the type of error that is no longer -9 now it says "shiny stone" or every time that I open the app it changes to "Creeper", "crossbow" and so on. Since the last answer you had given I had given up and did not think to comment more on this but since you ask for an update here it is. I cannot access the market, I cannot access the realm, servers, the avatar creator, succeeded and all the features that the game offers me are simply blocked by this problem. Sorry, but I don't know how to create bug reports without a moderator skipping me saying "this report already exists, we will delete yours for being a duplicate" how support I have added a screenshot of the home of my Minecraft

as an input to the bug report. These are the possible solutions that I have used without good results. I have used a different vpn address, I have formatted my device, I have deleted the games destro folder from my device, I have disabled the developer options on my device (because they told me the problem was with having it activated), I have uninstalled the game and reinstall it, I have updated the software of my device to the latest version (it should be noted that my device is android 10, with 128 GB of internal storage and 8 of processing memory), within the game I have deleted the login data , I have signed in with a different account, I have changed my Microsoft account password, I have signed out with my account on all the devices on which I had it. I have opened the Microsoft account only on the device with Minecraft installed. I have tested the connection of my router with other devices in Minecraft to which from other devices connected to my WiFi Minecraft network it works correctly. I have also moved to the beta version of Minecraft without any change in the problem. those are just a few of the methods I remember trying without a possible solution.

I apologize for the way I have expressed myself as it is not my intention to offend. at the same time I congratulate you for the professionalism with which you have treated me because you have understood the problem, the eagerness to try the new thing and not being able to, for the time that I have been waiting, I was carried away by the anger of not receiving concrete answers. He was attentive to this incident in case in the future there is any change that we can implement to solve it.

I'm not trying to argue either. But it seems that you think that I am here because my account told me an error and I thought "oh let's go to the reports page to ask for it to be solved" well no friend in one of the many comments that you have deleted I have said that this problem leads With me since the update 1.16.40 he takes account of the time that it takes and throughout this time I have asked for help, advice, or some kind of support in the different sites that Minecraft offers, to which NOBODY understands well NOBODY has been able to help me with the problem, I am here because I have already exhausted all my resources, in another deleted comment I said all the possible solutions and alternatives that they have given me not obtaining results that favor my problem, I am here because I am tired of asking for help in all possible places from the Discord community to the depths of the web. and they always turn a blind eye. Thank you very much and if you want you can ban my account but I NEED A REAL SOLUTION. No bullshit to get out of the case

thank you but the only thing you have done is minimize the problem as wanting to hide something without being able to help the community that asks for it. already by telling me that this report is not for me you are excluding me Something that I have been dealing with for more than 5 months and you wash your hands saying, you have another problem, look for the error and wait for us to minimize it again without a concrete solution.

the truth is that in android for me the use of VPN as indicated did not work or solve the problem, I have updated to version 1.17 and the error message -9 went but I still have problems. I can not enter the market and my Profile does not show anything. Now I get a message that says they have problems and says as an error code: shiny stone. I think they should not wash their hands so soon because the problem still exists. And it is clearly a problem of the game where the developers do nothing, just look the other way and pretend that nothing happens.

no one here has been able to solve the problem neither can we access the market or anything. I'm about to cry

I have tried with a different vpn address and still I still have the same error, I already rename the file that tells me and it does not work either, I know that my router is not because from other devices in my house if I can open the store and buy but from my android device won't let me. I'm already giving up seeing that Mojang does nothing to fix this problem

My case is complicated, and it has been since 1.16.40, first it did not let me access the store, around here they told me it was the firewall of my router, which I eliminated and nothing, I have deleted all the files and they still do not work . It does not allow me to access realm, achievements, or my skin, or the store to buy, with the latest update the error -9 appears

on Android the solution from the previous comment did not work for me!

I have tried switching accounts in the game and still nothing works. I also checked my router settings to see if a firewall is blocking me. but none of this has given me a solution.

I have updated to the new version in the hope that there would be a change in my problem and it still persists. I cannot use the marketplace, nor can I achieve them, nor my avatar editor. nothing.

Hola si a mi me esta pasando lo mismo exactamente, no entiendo porque pasa. Yo ya probé todas las formas posible, hasta formatear mi teléfono y volver a iniciar y no se resuelve nada. Por mis intentos pude comprobar que solo esta pasando en la versión actual 1.16.40 desde que se actualizó ese fallo empezó en mi equipo móvil, probé la versión beta y si me dejaba entrar al usuario y jugar en la versión beta.