Trying to use marketplace and the following message pops up, "There is an error with your account. You will be unable to use the marketplace until we have resolved the issue. If the issue persists for several days please contact support." We have now had this issue for several weeks. Please Reply.
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Is there any error number listed in the message, or does one appear when you try to go to the marketplace?
This ticket has been temporarily closed as Awaiting Response. It will automatically reopen when you add information. Tickets that do not contain enough information may be closed as Incomplete.

The message appears upon opening Minecraft and does not contain any additional information other than to contact you if it persists. Weβve tried to redownload the game, as well as check for corrupted information, to no avail.Β

You might want to visit Community Support or Mojang Support for help as this bug tracker is not a support site.

I get the same error message it includes an error code -9. I have attached a screen shot of my error message.

I am also receiving this same error message and error code "-9", this began after uninstalling and reinstalling a version of the game that was also glitched out similarly. Previously, I was able to access the skin building function of the base game but not any additional marketplace content that would not be used to create a copy of the "Alex" or "Steve" skins, except for the ones that were saved on my device before this glitch appearing the first time, and now I can't change my skin AT ALL: I'm stuck in a base "Alex" skin.
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What is EVEN WEIRDER is that for three days after re-installing the game, it worked perfectly, and during that time I redeemed a 50$ Minecraft gift-card to the account, which has now vanished into the Γther. The attached screenshot of my discord account subtitle message should give you a good idea for how much this series of events have irritated me.
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Thank you for your report!
We're tracking this issue in MCPE-117294, so this ticket is being resolved and linked as a duplicate.
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I was able to resolve this issue by deleting the game from my android device then re downloading it. It had me resign in to my Microsoft account. Now it works. The error is gone.. Just know, this worked for me. I am not sure if it will work for everyone.