Error Number -9

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However, this issue has been closed as Invalid.

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This is also happening with my kids Minecraft on the Nintendo Switch, it is only occuring with accounts linked to switch online accounts.

How do I fix the error 9 ? My son cannot access his marketplace and things we have purchased

Lots of people still having this issue. I contacted minecraft support but had no reply. Please can you suggest what we need to do. Thanks.

I opened another error report in this topic since this one is resolved.  I also clicked on the link above and filed an error there. https://help.minecraft.net/hc/en-us/requests/new

Maybe you all can do the same?   

Hi Sarah, I contacted minecraft support ages ago when I raised this but they have not got back to me at all. What I have read is that you should not delete the minecraft game and reinstall as that looses all the worlds. I did use a backup and managed to get it working but then it happened again two days later. Been waiting for minecraft to come back to me since the support person here "resolved' the case. Be good to hear if you have better luck than me. We still have the problem.

I cannot get on my realm or any worlds I have created . I play on an IPad or IPhone.....I hope someone is addressing this problem. It says there is a problem and to contact Mojang— which sent me here.

The way I fixed it was going online to Minecraft and Microsoft and resetting my password.  That fixed it for us. 

I reopened this as it seems to be caused by not having a internet connection

Information compiled from duplicate and similar reports:

• Some users report that account error -9 comes up randomly when launching Minecraft while online, and does not depend whether the internet connection is wifi or wired connection. (MCPE-63727)

• One user reported getting account error -9 after restarting Minecraft due to it hanging during a sign-in attempt. (MCPE-62980)

• Some users report that both account error -3 (in the past) and -9 (now) came up when on a VPN connection.

• Some users report that account error -9 comes up on only one device out of several that all use the same XboxLive account.

• One user reports that downloading backed-up save data onto a new device cause account error -9 to occur on the new device. (this comment on 66579)

• One user resolved account error -9 by deleting his ClientID file. (MCPE-64215)

I think these facts point to account error -9 sometimes being generated due to a bug in the way Minecraft saves and/or loads the local login profile.

iPad Pro 12.9” Gen 1 on iPadOS 13.4 with Minecraft 1.14.30.

Holy crap... you guys finally listened to the community! Thank you so much for actually finally counting this as a bug. I told y’all months ago that it should be classified as such and finally y’all listened. I really hope the many reposts of bugs and angry players were worth it though.

I am still waiting for Mojang Support to get back to me regarding this issue, (it’s been 4 weeks btw since I emailed them. So the fact for all this time you guys refused to call this a bug and directed people to email a support team that dosen’t reply for 4 months and going is the most shocking thing I've ever seen from any game studio of a game I've played.)

I have had this happen to me twice now. I have attached a high quality screenshot of the error message that I received last time I had it. I have not gotten this bug in nearly 2 months so far but if I do again I will be sure to get a high quality full length screen recording of it to show the error message snd the extent of what happens when the game is loaded and this error happens. That way hopefully this issue can be resolved faster as I’m sure this issue is not an easy one to fix.

We ended up deleting whole thing and loosing the worlds. Reinstalling. But, I believe it will happen again.

These are the things we tried without any joy of solving.

1. Internet connection was fine and working when getting this error.

2. Reset my password on xbox and minecraft - did not solve issue.

3. Ended up doing a back up of my whole ipad (4 days previously) that worked for approx 3 days then I got the -9 error again.

4. As above all failed we deleted the app and lost all progress. Hoping it wont happen again.

I have uploaded a video of me receiving Account Error -9 after turning off internet on an iPhone that has never logged into an account in Minecraft.

FYI MCPE-36190 lists a number of connection workarounds related to XBoxLive accounts. Can anyone getting account error -9 while online try those and report back on whether they help?

Note: I was dealing with the #9 error and also crashing when I was logged in since the Bee update. Finally yesterday, I toggled a setting for automatic updates from the market in my profile and then I was able to login and access realms and the markets as usual. I am playing on android. Hope that helps someone.

@Chris Faulkner did you turn auto-updates on, or off, to get rid of the error message?

https://m.youtube.com/watch?v=4e8DiGfhIYs

So I managed to record a full video of the bug occurring and detailing many of the issues it causes regarding accounts, skins, and marketplace.

For more information, I do use a XBox Live account in game. According to @GoldenHelmet, this can occur even with a device that has never been linked to an account. Proving beyond any doubt that this is not an account issue in any way shape or form. (What I said from the start...)

I was going to test wether disabling auto-updates would fix it as @Chris Faulkner said worked, but sadly I got blocked by MCPE-29021. What is the longest lasting, ultra critical bug in Minecraft that the devs have refused to address. So I can not properly test this bug for now due to it as the game dosen’t boot without wi-fi and you need to not have (in some aspect) wi-fi for this error to pop-up.

Edit: Holy crap ive spent years searching for a fix and finally as of last month it was discovered! Thanks to @Frank for finding the exact file related to the issue caused by MCPE-29021 I have now found a way to test if auto-updates is in fact a factor as I can boot the game without wi-fi.

The answer is, no. I still got Error -9 even with auto-updates off. So sadly that’s not the direct cause of this issue. Hopefully that cause can be found. As a sidenote. The fact that deleting all XBox Live data from the game still causes this bug just even more slams down the fact this has absolutely nothing to do with it. I’m still dumbfounded y’all refused to consider this a bug for so long even with all this staggering proof. Hopefully with my video and as time and testing goes on we can find the root cause of this issue and it can be addressed.

Ich kann mich auch weiterhin nicht mit meinem Konto anmelden.

Has a solution been found for this error?

 I have Error-9 on Minecraft Pocket Edition, SMA705F, Android 10. I am unable to login to xbox accounts, use the marketplace, or play in servers.

*Also i have tried both workarounds, and neither worked.

Same here

This has been going on since latest android update.

I've resat my phone to factory defaults and changed my password without luck

I Have tried Mojang support - but they don't answer

I also have this problem I have a Samsung Galaxy A70 android 10 in me it says "Error number -9" I can't log in to minecraft PE Minecraft PE accounts I see this extended problem solve it!

Same here Samsung Galaxy A70 Android 10, signing in takes too long so you click cancel get error -9 camt load marketplace or realms, did get onto my realm briefly but my packs wouldn't load

i have the same issue on Windows 10

I did not have this problem at all on my account and on others now when I install a full minecraft write me Error number -9 and also you cannot use the market. I want to assure you that this is a problem in my phone or in my account. I had a Samsung Galaxy a70 9 android and then everything was fine and now I have 10 androids. And this problem is not only me but the owners of 10 androids have kindly fixed it!

I have the same problem on Galaxy A71 Android 10! As I see it this problem occurs mainly on some Samsung devices with Android 10

I have same problem in Samsung Galaxy A70 Android10，my  version is 1.14.60 

Seems to be a A70 Series Android 10 problem, wonder if it affects A70 on Android 9 or any other samsung on OneUI 2.0 Android 10, it must be something network related, maybe how minecraft calls the network

I have the same issue when will you solve this? And I also have this problem in my ps4 minecraft account. 

My friend and i cant play together just because of this stupid error, cant join account and none of multiplayer things or market working _, mostly people says it happens on Samsung 70s phones, my friend has 70 too, its been almost 2 week and we cant enjoy while staying under quarantine its so annoying, yes its not too much for a game! But its a mobile game and we paid for it, its like mojang dont care other platforms rather than pc, we are like orphans trying to say something, and the support email is for nothing its just responds back with automated messages and no one cares the comment in playstore, there are many people having this problem, you guys can say "hey relax soon will be solved! We are working on it" but nothing just same things over and over we tried other ways to ask help and they just say change the settings or so, its not about account its something to do with phones, we tried soft reset and hard reset on phone too, we can join normally and play with another devices, but we are not richy guys that have many devices to forvet that, nope that was the only way we had fun with playing minecraft, i love minecraft! Please solve this. 

Yes, i just pay for this game for to play with friend. This is not a problem for our phone and it is a minecraft problem!

Seguro no se si hay de habla hispana pero a mi tambien me sucede en el Samsung con Android 10 y antes con Android 9 no me sucedia, esto es un error del juego ya que yo e reseteado el celular y no se soluciono y solo veo que den solución de duplicado en vez de leerlo bien y decirnos algo. Estamos en cuarentena y queremos jugar con amigos y por este error no podemos es injutos

I am also unable to log into my account regardless of what I do. I tried uninstalling and reinstalling the game. I tried clearing the game data on my phone. I tried different internet connections. I tried updating my account settings. I tried different accounts. Nothing worked. These are the characteristics of my issues:

• Marketplace does not load (I have a good internet connection)

• Realms and servers are completely inaccessible

• Logging in is impossible, a message saying "We tried to sign you in to your Microsoft Account, but something went wrong." displays every time that I attempt to do so

• Sometimes the server page says "coming soon"

• The sign in button does nothing once clicked

This bug existed in 1.14.30, 1.14.60, and in all of the 1.16 betas. It is important to note the same issues are accompanied with a pop up saying "Error -9". It's also important to note that they only started appearing after my phone updated to Android 10. I am also using a Samsung Galaxy A70.

I've been waiting for this issue to be fixed for months now, and it hasn't been fixed. I have to say I'm pretty disappointed in Mojang's handling of such a critical bug.

I am on an A70/Android 10 also and have the same issues as Jon and many others. The bug started somewhat randomly in 1.14.30 for me and has persisted. I have contacted support and heard nothing for over a week and a half. It's really frustrating that I can't access my account as I'd really love to be able to join my friends but can't.

A wild suggestion here, if anyone would like to try it:
A comment on an old bug report on login issues mentions mentions a file with a strange name. You could try deleting the file, or renaming it to what would seem to be the correct spelling. Make a backup copy first.

Edit: just realized the workaround I linked to here from MCPE-20548 is exactly the same as the workaround Amphy2k mentioned above from MCPE-29021. And, unfortunately, it does not resolve the Account Error -9 message. Also, it appears to be device specific, because I cannot find the suspect file in Windows 10.

not signed in thats why

Can confirm this happens on Samsung Galaxy A70 after upgrading to Android 10 on both 1.14.30 and 1.14.60 versions.

I can't log in on both my Xbox Live accounts on Android 10.

Windows 10 & Xbox work fine for both accounts.

PS4. All updated, game, System Software.

Can’t log in with Error -9 being the issue. Will try the suggestions listed above tomorrow. Post will be edited as I go along

I always appear offline on PSN. May this be the reason why this happens?

So apparently the issue fixed itself (???)

When I launched the game it just magically started working. All character creator skins aren’t loading in of course

Don’t wanna jinx it though

*UPDATE 4/26* I JINXED IT! The error has returned indeed

Is it because I’m on pc remote play

Ok yes it is. I dunno why I have troubles logging in through pc remote play, I therefore count myself out of this issue

As we see this problem is quite widespread. On iPhones, it was decided by deleting some file. There is no such solution on Android (Samsung Galaxy) devices. Today, when I went into the game, the market did not load. But my friends who are online, I saw them playing, something was not there before, but unfortunately I can't play it. But now there is progress. Dear Mojang developers, please solve this problem! I can log in to my xbox account with this problem. At the moment, all versions of minecraft have this problem.colored text

I have been seeing this error for a long time on my Samsung Galaxy Tab S2 and I finally saw this page, but when it said to try to reset you password for Xbox Live, but I do not have and Xbox live account and it is not happening because of WiFi. I would like to know if there is any way to fix this problem without an Xbox Live account.

Since many users are report that Account Error -9 has started after upgrading to Android 10, I wonder if the new privacy features in Android 10 could be blocking Minecraft's account authentication process?

Re: getting the error with no XBoxLive account - when you do not use an account you are still able to access the marketplace and character creator and download free items (and possibly purchase items in some way–that I don't know) to your local device. So, I would guess that the "account error" may result from Minecraft being unable to verify your ownership of content, even if the "account" is just your local device id.

If anyone would like to experiment with adjusting privacy settings on their device to see if resolves Account Error -9 and report back, that could be helpful.

What privacy settings?

I've tried granting all available permissions to both Minecraft and the Xbox app to no avail. I'll have another look tomorrow and in the developer options. I feel like this bug might also be linked to some multiplayer issues I was having where it would tell me that my account was set up incorrectly or didn't have permission to join friends' worlds, play realms or servers (despite having changed all my account settings to allow this)

In reply to GoldenHelmet's comment

"Re: getting the error with no XBoxLive account - when you do not use an account you are still able to access the marketplace and character creator and download free items (and possibly purchase items in some way–that I don't know) to your local device."

On the Samsung Galaxy A70, and probably other A devices it's not possible to access the marketplace even with no Xbox Live Account, character creator content is also unavailable. Both receive the -9 error message.

In reply to GoldenHelmet's comment

I looked into the permissions of the application and everything is fine. When I go to Minecraft, nothing happens at first and when I want to look at the servers an error occurs.

I'm on a A70 as many others here.

Are anyone else experiencing problems in other apps? I have a returning problem with more than one app that uses oauth for sign in. 

I don't know I Minecraft uses oauth, but it could be connected. 

I too am using a A70, I noticed the issue after my device updated to the latest android operating system. 

I can access my account on other devices but not my main one. Very frustrating. 

I just found a YouTube video showing that Account Error -9 occurs on PS4 when using Remote Play:
https://youtu.be/NtfmKe1bOKg

The guy who made the video speculates that in many cases the error comes from being logged in to multiple devices at once.

With the Android 10 update, could it be that XBoxLive thinks you are still signed in on an Android 9 phone, so it won't authenticate your Android 10 device?

I never used it on android 9 only android 10, I get marketplace error regardless of whether or not I'm signed in, but I notice the sign in takes a long time, sometimes loading takes a while, seems it's a connection issue, I'm gonna guess and say the PS4 Marketplace error -9 is completely unrelated to the Android 10 issue, since they can actually get signed in and access the services

I have signed out of everything thing is linked to my Microsoft account, linked my A70 phone with my Microsoft account, uninstalled and reinstalled Minecraft, tried all the work arounds and still not been able to fix the issue. 

Does anyone have any more ideas? 

If it’s on iPad I get this error when I delete xbl stoage so I can play offline if ur on iPad Pro go onto files and find the minecraft folder then delete xbl stoage and try to sign in maybe that might work

It is very annoying, I just bought a new cell phone and it presents the same error, when you enter without the Internet it loads you normally, but when you activate it, it makes you play the game and you re-enter your account error continues to appear, I do not know if it is the version android, or that the system is working backwards, correct it please, it's ok that they are updating including new things, but make it compatible with those of android 10 or with most cell phones

To not to see this make sure you have you wi-fi/mobile data on. If it still continues, there is a problem about the store. If it's not, contact Minecraft Customer Service

We practically all turned in support but did not answer! I wrote about this issue a month ago and have not received an answer yet!

Hi everyone, I'm so sorry that this issue is impacting you! Our team currently thinks that this is due to not having a stable internet connection while signing in. We have enabled better error handling for this with the summer update. For anyone currently experiencing this issue, could you check that you have good wifi or cell coverage?

I have perfect WiFi coverage. And there are no problems with internet connection. I have a problem with the minecraft program itself, please. Everyone vote who has such a problem, the more votes there are, the sooner the problem will be solved.

Hi! I have perfect WiFi coverage too, and i have the same problem! Please fix this

I think mojang hate Galaxy's devices. Specially the Galaxy A70

I've tried multiple WiFi networks as well as data. Both stable connections but to no avail. Have also tried a VPN.

Michal, Sam, and Vicente, are you all seeing the error -9? Does it appear when signing in? Is this a recent issue or has this been ongoing for a while?

My wifi is excellent, no connection issues. Tried it on a cellular network but the same issue. 

I've been having this error near on a month now, I've seen error 0 once or twice and the one time I did manage to sign in my account wasn't allowing multiplayer despite all my settings allowing it.

Why wont mojang just accept the app is broken, everyone has an internet connection that's great, doesnt make a difference being signed in or out, bug has been there last 4 updates, initially reported January 5 month later still unresolved, customer service is shocking, no replies, or unrelated replies no one giving a satisfying solution I've been trying to get my money back over a month now sort it out or give refunds for non functioning products

Kelly this error is now not displayed when logging into the application. It will be displayed in a few minutes if you go to the servers department, the servers load and then there is a problem. In order for me to log in to my account, I need to completely reinstall my Minecraft. The problem I had after updating the Android version after April 2. When I logged in to my account there is a download of the account (eternity) I go into the game and I am in the account the market does not load there is an error. Friends I don't see online.

Just did a speedtest and I have 65 Mbps down / 19 Mbps up. I understand why Microsoft thinks this is due to internet connection issues, since this was the case on many Apple products. However this version of the bug on Samsung Galaxy A models has nothing to do with internet, and is caused by updating to Android 10 from android 9 somehow

I'm seeing the error whenever trying to sign in, or often spontaneously when exiting a world (I assume this is the app attempting to automatically sign in). The only way I've been able to sign in at any point was about 2 weeks ago by uninstalling and reinstalling the app, but even then it felt like I was 'superficially' signed in (if you know what I mean, I know it's not the greatest explanation). This was also when I had the aforementioned multiplayer issues. Said multiplayer issues caused me to try signing out and in again, except that once I signed out I was unable to sign back in (whether with my current account or a new one). I've also tried granting all available permissions to the Minecraft and Xbox live apps but unfortunately this didn't help. As others have said it seems to be an issue with the new Android OS (10) and also possibly specifically galaxy A70?

Kelly, I bought the game 3 days ago. It is not a problem with my account, because the error comes out before logging in

I tried restoring my cell phone, and it doesn't work either

Why? If it's not account related you don't need that info, what you need to do is get a samsung A70 running android 10, try signing in and see the issue for yourself, or don't sign in, it doesn't make a difference 

I have created a private tracker but I think someone on the Jira side of things needs to assign you. MCPE-75881

I just fixed this problem on Galaxy A70 by just reinstalling the game although when I logged in I got a message with something like "We tried to log you in but something went wrong" but I don't see any issues at least for now.

Edit: Ok, spoke too soon - I relaunched the app and I got logged off and I am getting now error -9

I was just about to say it partially works sometimes after a reinstall, cant access marketplace but you can play realms until it kicks you

This happens to me, I've tried reinstalling the games 3 times and each time it let's me access my Realm but when I exit the game and then load it up, it says my settings are not allowing me to play realms. 

I have samsung A70, after i updated my phone this issue persisted error code9 and no marketplace.

Tryed to reinstall game abot 30x times, clear cache, change ms and xbox password didnt help.

One time i could see my realm server and did get to point when my relm is loading but then somthing went wrong of how my account is set up.

Please help.

I can confirm that minecraft doesn't work on Galaxy A70. It DID work before I updated android from 9 to 10 so that seems to have broken the game. Online functionality is completely dead, the game doesn't even realize there is no internet.

PLEASE FIX THIS ERROR

This issue is going to take weeks/months to fix, please don't post comments like this.

I didn't spend $ 7 to have errors

They've had months to fix it, issue was created in January, customer service doesnt reply I've been trying to get refunded for weeks under my rights of a faulty product and they dont reply

Does anyone know of any international entity to make a collective claim?

Please limit comments to new information that could help in understanding or fixing the bug. Discussion should be taken elsewhere.

Feedback Site
Minecraft Discord
Mojira Bug Tracker Discord
Community Support Discord

If you give me details I can pull logs from my phone, to try debug the issue

@[Microsoft] Kelly Henckel
Thank you for looking into this. I'm not sure if you've had the chance to read all of the old comments or look at the duplicate reports, so I wanted to try to brief you.

The "Account Error -9" message seems to have started (or become vastly more prevalent) with Minecraft Bedrock version 1.14.20, which released at the end of January. It occurs on every platform. We've identified a few specific circumstances that seem to trigger it:

• Launching Minecraft while offline (especially if you were online the last time you launched Minecraft)

• Using PS4 Remote Play (see YouTube video)

• Launching Minecraft on Android 10 OS (possibly specific to the Samsung Galaxy A70, and regarless of whether the device and/or login was used with Minecraft prior to Android 10)

• Using a VPN connection, or at least certain VPN connections.

Please bear in mind, however, that many cases do not fall under the above.

There seem to be at least 3 different ways that it manifests:

• Popup message during Minecraft launch, followed by crash.

• Popup message during Minecraft launch, followed by all marketplace, character creator, and multiplayer options being disabled and showing errors.

• No marketplace access, but limited multiplayer functionality (I'm not sure if the popup message displays during launch in this case).

Here is some further relevant info:

• Some users get the error on one device but not others with the same login.

• Some users get the error with some logins but not others on the same device (e.g. different users on the same Nintendo Switch, MCPE-66579).

• Downloading backed up save data from an account that was triggering the error onto a new Switch led to the same error being triggered for that account on the new Switch.

• At least one user resolved the error by deleting some Minecraft files, including the ClientID file.

Thank you for your work on this. I think you have sumerised the main issue well, I look for to gearing the solutions for the Galaxy A70 users.

Thank now I know why I have this problem because I only use   Remote Play because my HDMI Die in my Ps4 so Thank you <; .

Hi Kelly, I started the one thread about the -3 error going to a -9 error. if i am still having issues in my Nintendo switch, I create a new private thread..but when I do, I do not see the field to add a label? For me, we have no Microsoft accounts tied to the switch. My Nintendo account was the first to be created and then I created my two kids Nintendo accounts. Everything was working fine up until Dec last year, after a game update I believe, then just my kids accounts started getting the -3 error. This continued into following game updates where the error migrated over to the -9 error that it is now. Currently running minecraft version 1.14.60. When the kids load minecraft, after the Mojang loading screen where the background of minecraft begins they are immediately prompted with the dialogue box displaying the error -9 explaining an error with the account. Sorry if I’m repeating myself, but I wanted to make sure I set up the new ticket properly and that the info gets to you. Thank you.

@Kirt B you should be able to add the label after you create the ticket, by either clicking where it says “none” in the label field, or clicking the Update Issue button at the top.

I've the same issue. Not able to login since the Android 10 update. Samsung Galaxy A70.

My nephew was having an issue with accessing the servers on Minecraft. This was the error message that appeared, "Error Number -9".

I tried a series of steps that included the following:

1. Sign out of all your Microsoft accounts (xbox and microsoft) 

2. Clear out the cache of the browser used to sign into Microsoft (if on mobile device)

3. Go into the Minecraft app 

   1. Select "Settings" then "Profile"

   2. Select "Sign out of your Microsoft Account"

   3. scroll down and select "Delete Old Content Logs"

   4. Try signing back into all accounts

Hopefully these steps work for you!  🙂

Tanner here, I've had the same problem but on my Nintendo Switch. Made my own ticket, but I've tried the Workaround steps above and stick no luck. So here's my ping! 🙂

Since I updated my Samsung A80 yesterday I've had the same. Rebooted, uninstalled, deleted cache, logged out and in (which took me to delete the cache to be able to log back in). I want get on the store, cant get on my realm.. please help.

Just downloaded Minecraft onto a Pixel 3a Emulator Android 10 SDK API 29, logged in using the same account I use on my A70, logged in straight away no pseudo login.

So it has to be something within the Samsung customised android OS, looking through the logcat when com.mojang.minecraftpe is running theres a lot of requests for network and phone capabilities, is it by any chance dual sim devices

It seems like the new Android update is one cause of this issue; unsure of any fixes available currently, apart from avoiding to update to Android 10.

Me too

None of these fixes work, I've paid for a realm for half a month that I cant use.. this is a bad joke.

The comments are not for discussion or complaining. Only to add extra information or info on reproduction steps. If you want to discuss something you can do it over in our discord https://discord.gg/rpCyfKV

Remember that mods and helpers here are volunteers, so we dont have any information on your accounts. Please be civil when communicating in the tracker

Mojang is aware of the issue and a developer is looking at it. As the note says, create a private ticket (security level: private) with your gametag, linking to this ticket and make sure to add the label on the top(we can add it for you if you forget)

Affecting 1.16.0.61

I started a private thread and used what Kelly posted for a label...a few days ago...hope to see a response soon I guess.

This link should tell you why your Microsoft account has been locked: https://support.microsoft.com/en-au/help/13956/microsoft-account-locked

This Kelly hecknell asked us to create our tickets 2 weeks ago, and hasn't responded since, not on private threads or on this one. Is he/she even working as Microsoft? How are we supposed to help like this? 

@Joshua Plews thank you for the link, however, it is clearly not relevant to many of the cases of error -9 described here, which are triggered by certain hardware and/or OS setups. It could be relevant to a few cases, but I’m not sure why you think so. Most people reporting this error are not having Microsoft account/login issues with other software.

Chainsoff, they're just not helping at all, 3 updates later issue still not fixed, customer support doesn't reply, trying to get a refund under my rights for none working product not fit for purpose, google asked me to report the app, still nothing. Microsoft couldn't care less, to them this is a small portion of their user base, and then when we discuss this they come in and are like keep comments related to the issue, which we are because this is the only place you get half decent responses

I have the same issue.

Can you request refund? And how?

Do you people need any crashlogs? I could provide these just not sure how to get them. Also, does K-Henckel wants us to create empty tickets with just the gamertg? It's been a very long time with absolutely zero progress. Is this person even trying to solve anything?

Also, how are the mods and helpers "volunteers"?? minecraft is 1.4 billion net worth yet they cant afford a proper support team and rely on volunteers? 

@Tomasz Jankowski: Minecraft logs crashes automatically, but if your's is crashing in a way where you think it's not ever connecting to send the crash report, then you're welcome to attach it to this ticket or your private ticket if you know how to do that.

I hope you realize we can't speak for Mojang's business model. Please keep comments focused on information that might help in understanding the bug.

I started a private thread as instructed but have not received a response from Kelly.

How do you private thread from android

Is there any way to fix this? I’ve had the game on my switch for less than 12 hours and now I can’t play it at all. What a waste of $40. 

Hi Samsung Galaxy A70 Andorid 10.0 Users get the same problem. We're constantly getting the -9 error. sometimes Midrosoft Account also gives error. There are photos below. 1.60 MCPE ERROR CODE -9 I'm sorry my english is not good. I live in Turkey.workarounds

don't work.

I think samsung galaxy  A70 Android 10.0 is having problems with the minecraft and the phone version not the Microsoft account because I have tried using a alt acc and then I tried borrowing my friends account and still did not work then I asked my friend to try signing in to my account and it worked,his phone's different

Attention. Just found a solution to the problem on the A70. I went to Settings> Software Update> Download and Installation> updated the phone software (05/23/20), after the update I went to Minecraft, the Fix window popped up, and everything started working. Good luck, greetings from Ukraine) Please write down if I could help you.

Same issue i have samsung galaxy A71

Same problem with my A70 but I went to the download and install setting and I have not seen any (5/23/20) update. Minecraft still broken.

Yes, same problem. I have A71

Same problem here, i have Samsung A71

Same issue on Nintendo Switch across two Xbox live accounts now.  Last time my account was disabled when I tried to log in on switch.  Corrected the blocked account onbon xbox.com by having to enter my phone number and getting a texted code.  Went back to switch and now get the error-9 issue on a account.  Again for two accounts now.  Did not spend $ on this switch game and pay for Nintendo online subscription to play online with my kids only to get this error that Microsoft does not seem interested in fixing!  Very frustrating!!!!

Same problem too, i have Samsung Galaxy A71

I also have "error number -9" in Samsung galaxy A71 (Android 10).
I've tried on my old device Samsung galaxy A7 2017 (Android 8) with same account, everything is normal there is no "error number -9" and no bugs.
I hope this info can help.

Is it weird because I still have this issue and my device is Samsung Galaxy A71????.... Please fix this soon. I use the same account on Windows 10 and it works fine.

Last thing I tried is, I use my other Microsoft account on my android device, and still didn't work 

I don't have a galaxy A71, my smartphone is the galaxy A9 2018 and there is the same problem as a few days ago. "Error -9", I tried to solve it in all ways, but nothing works.

Tengo el Samsung A70 y me aparece ese error y ahí decía que ustedes lo hiban a arreglar y nunca me lo arreglaban me llamo en microsoft Ruzzix16307 la versión es 1.16.0.63 use todo lo posible areglenmelo

@Maksim after updating what is your One UI version now?

huge fps drop when going to villages

My phone is samsung galaxy A71

Can we rename the issue to "unable to buy minecoins?" I guess only then Mojang will consider this issue existing. So far, our saviour K Heckells' input has been removed so we literally took 1 step back in 3 months. Well done developers.

Please let me throw more money at cosmetics and servers I might play some time in the future. Fix the ******* PE

Please limit comments to new information that might help in understanding the issue.

The bug tracker is not a support system where you are going to get an individualized response. The note directing to @unknown's request for private tickets marked for her was taken down because she has enough information now to work on the problem.

I had the part where it says “*You need to authenticate to Microsoft services*.” But I didn’t have erorr -9.

My phone is also a Samsung Galaxy A71

Hello!
I had the same problem on my Galaxy A70. Today I have read some of your comments and as mentioned by @Maksim a software update is available (I am from Mexico and the update has recently appeared). I have installed the update and Minecraft works without problems! Stay tuned for your software updates, I guess it will take a little bit depending on the country.

Greetings from Mexico!

(@Kuramaky, I have One UI version 2.0)

Software update solve the problem? maybe Mojang has reported this problem to Samsung. I'm a Galaxy A71 user, unfortunately there hasn't been an update for my device yet, I hope Mojang will quickly resolve this problem 

(@Sarah Fajardo Thank you, I also have One UI 2.0, i think this version has a bug that needs fixing with Mojang and Samsung direct contact?)

Mcpe 1.14.60.5 I had a bug wherein I join servers is good but when I quit mcpe and join back in servers it says unable to connect to world, pls help

@SarahFajardo thank you so much! I have been in quarantine for three months without it working and now I can play again, I'm so happy. I have my Galaxy A71 set to auto update software but I checked and there was an update available 😁 Good luck finding solutions everyone xxx

Restricted wifi can be the problem

@Joanna Harrison how??? I did the same thing, i updated the software,but when i sign in it said "Sorry, something went wrong. give it another try, or try on xbox.com

No software update on my country 😞 where do you come from?

@kurt @kuramaky I'm from Britain. I swear I tried everything I could think of but the software update just magically fixed it. The only thing I can think of is to contact Samsung, that would have been my next option. 

My son has a Nintendo Switch and the same issue. Wie tried all workarounds above as well as updating the software without success. Please help!

We have two kids. Each has their own profile. One has the problem and the other does not. They can switch between them with no problem so it is not the internet. They are on Nintendo Switch. I will try disabling the updates and deleting/reinstalling. We already deleted and reinstalled as our first attempt to fix it.

I've had this issue on Windows 10 over the last several weeks. It appeared with my account as well as a child account on the same computer, at the same time. I don't get this error on my account on an old iPad. Before the initial occurrence, iirc Minecraft loaded up without any GUI (was just spinning the title screen background); the error 9 showed up after quitting and reopening. Internet connection is fine (plugged in directly to router) and I can access third party hosted servers fine too. I tried reinstalling Minecraft through the Microsoft Store but this did not help.

I can temporarily achieve a normal login if I first log out of the Xbox account using the Xbox Console Companion, then launch Minecraft, then login to Xbox account through the sign-in button that shows up on the lower left of the Minecraft title screen. This allows for a normal login / marketplace access / loading skins properly until Minecraft is closed; the issue appears on the next opening (sometimes, or possibly always with hangs or resource loading failures on launch).

i am on nintendo switch, done everything i can do, even re-establishing my connection with my account, and no dice. i have even removed and re-entered the game card. can mojang provide an update? this has been going on for a week on my end. 

I think it's an issue with Android/ iOS devices because PC Beta works perfectly fine

Switch user here and the thing started for me yesterday, out of the blue.  It is definitely related to something with the Microsoft Account (or the data saved there). I can use other Switch profiles that don’t have MS accounts and it works fine. I can go back to my profile and quickly “Sign-out” at start-up to avoid the game crashing. However, once I sign back in it instantly crashes.  The -9 error has now changed to -0.  I’ve tried all of the solutions noted above.  Interestingly, I can still play on an old iPhone when logging on with MS Account. 

I updated my samsung galaxy A71 software awhile ago,  now i can play minecraft no more error

You right, finally i got software update too and my Minecraft run normal. Thank you All..! Thank you Mojang..!

Kuramaky - what software version did you phone up date to? My Galaxy A70 was updated in Feb.@kuramaky 

My son is having exactly the same issue on his Nintendo Switch. We've tried all the workarounds above apart from disabling automatic updates for resource packs in the Minecraft Settings>Profile screen as he can't actually get that far before it crashes.

Neli Gibbs - is still the same as the previous version of Android 10 One UI 2.0, maybe the difference is the version number

Everyone who received the software. When did it happen, in what country and on what phone? I'm in the Czech Republic Samsung galaxy a70 software has not yet arrived😔

Error con samsung A71  desde que lo compre e intente entrar tengo ese problema, ya intente de todo, funciona la cuenta en otros celulares menos en el mio, lo malo que tenia dinero en esa cuenta

Having the same error on MCPE on my LGV20 Android 8.0. Not just a Samsung issue clearly. I can enter the marketplace, but the main problem is trying to enter my realm. I usually get "unable to connect to realms" or similar error messages on my worlds page. 

My son has been having the same issue on Nintendo Switch since Thursday.  We submitted a ticket to Mojang but haven't received any response.  We've tried contact Microsoft/Xbox as well as Nintendo.  We've scoured this board and other boards and tried every reset, setting change, etc. suggested with no success.  So far, the issue is completely isolated to his MS/Xbox account on the Switch.  Logging out quickly of account (before crash) or using another Switch profile (no MS/Xbox account) allows the game to run just fine.  Logging in to MS/Xbox account on an old iPhone and he play just fine.  This is super-frustrating because can't seem to get help anywhere for days.

@Doug Easterly @Caroline Dacumos @bailey veasey @jillw  Looks like we're all having the same issue with Nintendo Switch.  Have any of you had success with a solution, or heard from Mojang.  I haven't seen any info frm @[Microsoft]Kelly Henckel on this topic in several weeks...

Hi Jensen, we haven't found a resolution yet. He can play Minecraft on the Switch as long as it isn't online, but as soon as he goes online the software just crashes. We haven't been able to turn off automatic updates for resource packs as suggested in the possible fixes as we can't get to his profile settings before it crashes. He did buy some skins recently from the marketplace so I wonder if that is what is causing the problems. We haven't tried deleting and reinstalling Minecraft yet as we don't want to lose the items he's bought in the Marketplace and I'm not certain they will be saved as he's not logged in to a Minecraft account.

When I got the -9 Issue.
I click the X button it still working everything is running correctly.

i think i got a fix in the issue. I search for an available updates then there is one then I installed the updates then the error -9 was gone i was able to use marketplace now, hope it works for you. I am using Samsung A71 as well Thaanks

Igual descargué minecraft earth y también no inicia sesión, al parecer solo tengo problemas estos dos juegos, exijo solución 😞

Jillw the same happen to me but all my stuff I bought from the marketplace got transferred to my altar account 

If Kelly Henckel is still in here, I am still waiting for a response on the Nintendo switch minecraft account error affecting my kids accounts. Thank you.

@@unknown and others on Nintendo Switch--have you checked to make sure your firmware is up to date? There was an update about a month ago (version 10.0) that vastly improved another Switch issue (MCPE-62708). It's worth a check.

I do not think it was Kelly Henckel's intention to personally respond to everyone, as that is not what the bug tracker is designed for. I think she asked for private tickets to help collect and organize information. They are still working on the error -9 problem. The most recent beta that released today (1.16.0.67) was focused on connectivity issues so hopefully they are close to sorting this one out too.

Windows 10 (version 2004) is affected, However, my Samsung Galaxy S10e (running Android 10) is unaffected.

Hi Folks,

Here are our last actions as NINTENDO SWITCH Users

1. Reconnect the profile with the associated nintendo account
Result : Failed Error -9 persists

All profiles differences investigation in order to find any pattern
a. Some are not linked to a nintendo account
b.one account show an error 3
c. We discover that some profiles are not fully synchronized related to Cloud backup. We previously tried a fix which suggested that automatic backup was in cause. This may have misled us and messed up the status of synchronisation

2. Related to action above 2.c. we let the cloud update finish after turning the option for automatic backup. Then we quitted Minecraft and forced a reboot
Result : Failed - Error -9 persists

3. Reset nintendo account password
Result : Failed Error -9 persists

Note : Not tried to delete client ID file as we have no clue how to use a CLI on this device nor which is the underlying OS

More info : We are not using VPN nor Xbox

As it seems to be linked to the account in cause and some suggest that it is linked to parent account. This may be a good lead because my son account was initially set as the main one one this device. I can barely remember I requalified the account trying not to lose my little one games progression. We were not using Minecraft at the time.

I hope this helps. While the issue is not that urgent for us, feel free to reach out to us for some more details.

Stephane.

Dear Microsoft company. I received a software update and the problem is gone now on my samsung galaxy a70 everything works perfectly. Thank you for this time, goodbye.

After updating to A715FXXU2ATE8 this error was fixed!
Beta 1.16.0.67

@Michael Vorobets what software version to your Galaxy A70 up date to? I'm still on this version.

This version has improved compatibility with third-party programs

The issue now seems to be resolved for us with the Nintendo Switch. Minecraft just suddenly started working one day - I don't think we did anything specific to fix it. If this means the bug is fixed thank you.

I am experiencing the -9 account error code with my daughter's profile on the Nintendo Switch. Her profile is the only one out of four that is getting this error.

>We're on Switch firmware v10.0.4
>Minecraft software v1.14.60, using a digital download of the game (no cartridge)
>None of the accounts use Microsoft/Xbox accounts to login, we are playing strictly through Nintendo Switch profiles (we are not using Realms or any kind of online play)
>My daughter's [under 13] Switch account was added to my husband's user account and his account is not getting the error when he logs into Minecraft
>The error occurs with the Switch's Parental Controls on or off

This has been happening for several months and we are hoping to find a solution soon.

Mojang has announced that 1.16 will release this coming Tuesday, and they've made some back-end account and login related changes in the last 2 beta versions. Please comment back on this ticket if you continue to experience the Account Error -9 after updating to release version 1.16 on Tuesday.

On my daughter's Switch lite I was also getting the -9 error and unable to view the marketplace.  What I noticed is that the Date and Time for the console was set on Manual and after I selected to sync through internet, the error -9 went away.   But this solution is separate from another issue I'm having where I have lost all Minecoin and purchased Texture packs. All solutions I have tried have not worked for this separate issue.

Just updated to 1.16 and still couldn't sign in. Here is the error screen. I'm running android galaxy A70.

I am also getting the error still after months of having it. Using a Samsung Galaxy A71. I've tried everything to get this to work and nothing has helped. Here are the errors I get today with the new update. The same errors happen with Minecraft Earth too.

La actualización soluciono el problema de software android SAMSUNG A 71

Having the same issue as Will Harding with sign in on 1.16.0 on an iPad.

Have updated the behavior on MCPE-78342

To reply to @Jorge Isaid Lopez Rodrigues, I'm on the latest version of Android, the security patch, and Minecraft. Nothing is fixed.

@GoldenHelmot - the new update seems to have fixed everything for the Switch.  Thanks for the communication.

The error -9 is gone...but my two kids profiles on the Nintendo switch cannot access the marketplace..when I try to access it on my kids profiles it tries connecting then after a little bit it displays unable to connect, maybe check your internet connection? On my profile the access to the marketplace works just fine like always.

Had a Samsung update last night for my A70 and it's fixed the issue. All sign in issues have been fixed.

Here is the update...

I can also confirm what @Neil Gibbs said that the Samsung update last night fixed Minecraft for my Samsung Galaxy A71.

I have the same problem with Samsung Galaxy A9 (2018) !

Tried logging into Minecraft from three other devices and it worked fine there.

Maybe Samsung will fix it with an update, Maybe not.

My son no longer has the error but when he tries to edit his skins, there are no special clothing such as the sweaters, gloves, etc. 
He cannot select the new emotes.

We have have resolved this ticket as "Fixed" based on 3 factors:

1. Several back-end changes have been made in 1.16 to fix account and connection issues.

2. Many users are reporting that the issue is resolved for them.

3. From recent comments it does not look like anyone is actually getting the "Account Error -9" message any more.

We understand that some users are continuing to have the same or similar problems with logging in, using the character creator and marketplace, and joining multiplayer games, that you had before 1.16. Mojang is continuing to work on these issues. What the bug tracker team would like you to do at this point is to try to find or create tickets that describe your specific issues, and add your vote and any additional information to them. This will help to clarify the problems.

You may also find some help with connection issues on our Community Support Discord.

Updating the firmware on Samsung Galaxy A9 (2018) solved the problem for me

This error just started appearing on my switch but under my daughters account and not mine. How do I fix this, as I haven’t change any setting a from before and she was able to join in my realm before and had access to the marketplace. Clearly this is not fixed, I have tried all of your troubleshoot techniques and they gave me more of a headache than this game is worth.

My son and daughter also started having this issue on their profiles on our Nintendo Switch. My profile does not come up with this error. I can't find any fixes. PLEASE HELP!!!

My friend started having this issue on pc too, hope it get's fixed this is not a resolved issue

Hi, I started having this problem out of the blue, please help :C

me too.  I tried to login for the first time on a new laptop and i got this error. help please.

My son has also been experiencing this same issue on his Kindle Fire Kids HD10 for several weeks even while connected to wifi. I have attached several screenshots for reference and also tried all of the "Workaround" steps noted above without success.