Hi,
Minecraft on iPad is crashing without opening, with "Error Number -9". Can only see the error code by videoing the crash and playing back slowly, as it dumps me back to the iOS home screen quickly. Video clip attached or the error in action, and screenshot of the message.
Have tried standard iOS troubleshooting, reboots, hard reboots, and offload and reload of the app. Only thing I haven't tried is deleting and reinstalling, as this would lose all the worlds. Have also given it several days to see if it's something on MS side given the message mentions "an error with your account", and the problem still persists. Can play using this Microsoft/Xbox account on another iDevice (iPhone or iPad) and it works no problem, also happens when disconnected from internet access suggesting to me it's not really an account issue. Everything worked fine up until just ~4 days ago, then this happens.
Can't find anything on this with a search (here or elsewhere) so I assume it's a bug.
Thanks for any ideas.
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Ok, I made progress with this despite no help via the official channels and nothing via google.
My method - using the iOS file app, I went in and deleted every file I could find dated since around when the issue started to happen or later (some seem to update whenever I try and open the app). I suspect it may have been deleting the ClientID file that did it. I.e. triggered a log out from outside the app and got past the homescreen crash. I also suspect it’s been caused by one of the resource packs or skin packs that got installed. Will update it if comes back or/and if I can reproduce the fix or narrow down what led to the fix.
GoldenHelmet
@Gary W Thank you for taking the time to report your issue. In my experience Account Error -9 has been coming up since the 1.14.20 update whenever you open Minecraft without an internet connection. However, in that case it does not crash the app for me. You could be onto something with regard to resource packs because I can see there is a message about failing to load global resources before the crash in your video.
Are you saying that you can now run Minecraft normally? Are you able to log back in to your account?
GoldenHelmet
MCPE-65136 and MCPE-63614 and MCPE-62927 look like a duplicates.
GoldenHelmet
Thank you for your report!
Crashes such as these are now logged automatically, this will therefore be investigated further by the development team internally.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
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Yep. Deleting what I did above seems to have completely resolved it, with no adverse effects. For my issue, it did crash the app when offline (no internet connection at all).
I could log back in after that and everything was back to normal.
Don’t think it would have been reported automatically though given the speed it crashed at, and that it happened even when not online.
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I I wanted to try this way. I deleted the file clientid.txt and nothing worked 😞
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@Michael Vorobets - I can only suggest finding files in the iOS Minecraft folder that are dated around when the issue started, and delete those. I haven’t had or been able to reproduce the issue since I got it fixed (with 6 minecraft players in the family). I don’t think it’s the worlds, but I do suspect it’s one of the many resource packs that got installed - although I can’t reproduce this to back it up. Good luck.
GoldenHelmet
@Gary W thanks for following up on this. The more I’ve thought about this and looked at other reports, I’m not as inclined to think a resource pack would be to blame. Do you recall if you had changed any settings in your XBoxLive/Microscoft account around the time this error happened for you?
@Michal Vorobets have you tried deleting any other files? If you’re willing, could your report back on which files you try one-by-one? I think it could be one of the other files in the same folder as ClientID, or a file called xblstoage.json if you have that. You might want to save backup copies of the files in another folder before deleting them from Minecraft.
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@GoldenHelmet no, I definitely hadn’t changed anything on the Microsoft/XboxLive side.
(I have painful prior experience of how doing that crashes Minecraft for a day or two - so I avoid it whenever possible.)
My feel was that I managed to delete something that forced a logout in the app. Not possible any other way as the app would crash too quickly to logout from within the app. But I don’t have the technical expertise to know which thing I deleted may have done that!
GoldenHelmet
@Gary W as far as the resource packs you were suspecting, do you recall if there was a certain pack that was installed on the affected device just before the account issue happened? Someone on another report did report that his error stopped when he turned off auto-update for resource packs. Still wouldn't prove the pack is to blame, but it seems possible that a hangup with updating a pack could have thrown off the loading process.
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@GoldenHelmet No idea unfortunately. I took a shotgun approach due to frustration!. And as it didn’t happen again, I couldn’t investigate further.