Minecraft Ninendo Switch account error -3 is now error -9 after 1.14.20 update, still no marketplace access

That happen to me too!

Same is going on for myself. My daughter is autistic and loves to scroll through marketplace and this causes a big problem! Works on my account though just fine. 

Experiencing the same problem on one of my accounts. On top of marketplace being locked game crashes in 15 to 30 seconds after start and displaying error -9. I had my Microsoft account tied to this switch account and I had reports on suspicious activity on my e-mail about it. Had to change password on Microsoft page (successfully), but still no luck in Minecraft.

version 1.14.20

build 3649802

Same issue here, multiple people throughout multiple platforms have reported this issue for weeks and nothing has been done. I'm at my wit's end. I don't know what to do besides spend my time and money elsewhere, and that makes me so sad. I don't want to delete everything and start over when it's clearly an issue for multiple people that SHOULD be fixed.

This is a Bedrock Edition bug, not a Console Edition bug. Trust me, I know the difference.

Well Jonathan, it doesn’t matter about the bug edition, it’s affecting my Nintendo switch Minecraft game and it hasn’t been fixed. That’s what matters. No one is debating the difference.

Thank you for making this report and for all of the detail you have included. However, the MCCE project relates to the legacy console edition, which is no longer receiving updates. The supported version on all consoles is Bedrock Edition, and Bedrock is handled by the MCPE project here on the bug tracker.

In my experience "Account Error -9" since Bedrock version 1.14.20 simply reflects a lack of internet access. I realize the message is misleading, and the bug tracker team is working on getting that addressed.

Since some of you are reporting that you get the Account Error on some accounts but not others--specifically that you get it only on childrens' accounts. Perhaps you have online access restrictions set within parental controls for those accounts? I am not saying the error you are getting is correct, only suggesting how it might be getting triggered and how you might work around it. If anyone is able to eliminate the Account Error messages by adjusting parental controls or privacy restrictions on an account, please comment back here with your findings.

My kids Nintendo accounts have never had any restrictions. Before Dec/19 their Minecraft games worked, then there was an update and we started receiving the -3 error and I understand it was a fault on Mojang’s end. The error says its coming from the Microsoft login. We have never had Microsoft logins. In short, everything was working just fine, then the error started and hasn’t been better.

https://bugs.mojang.com/browse/MCPE-66579?focusedCommentId=654983&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-654983

Frankly, this is a bullshit answer. I have been waiting for WEEKS for an answer, for you to say this? What a lazy, disappointing, unhelpful response. This has nothing to do with parental controls or internet access, that is factual. If you had done sufficient investigation into the issue you would know this. You guys have been given sufficient data and pictures from multiple sources over at least two months, you either don't know what you're doing or have not forwarded this information to the appropriate department, either way is unacceptable. Not like anything I say is going to mean anything, but to clarify again - when we deleted my save data  from our main switch (which is BEDROCK), the game loaded up just fine; I was able to load up the game, access the marketplace, log in to microsoft, all with zero issues. My save data, however, is in the cloud, waiting for you clowns to fix this error that you've let sit stewing this long with zero help or solutions. When I transferred my save data onto my switch lite, separate from our main switch, the same exact problem transferred over with it (it did not have the issues before, to clarify). This is a software error, or save data corruption error, NOT a nintendo error (as clarified by nintendo, who got back to me immediately on this issue) or internet connection error. I refuse to give up on this world that I've spent almost 200 hours on and will continue to fight that this gets resolved so that I can continue our adventure. Please do not delay further in fixing this.

I agree Marissa. My kids have too much time tied up in the many worlds they have created and I’m not about to tell them they have to start all over again. This is a Mojang error!! They said it was...it has nothing to do with any settings of ours, everything was working fine, all saves were working, and all accounts were working prior to Dec/19!!!

Please understand that this is a bug tracker, not customer support. If you want to communicate with a Mojang representative about your account you should contact Mojang Customer Support.

What we do on the bug tracker is collect information about game functions not working as expected. The Helpers and Moderators are volunteers, not Mojang employees. We do not speak for the company and we cannot access your account in any way. Our task is to gather and organize information about bugs so that it can be forwarded to the developers.

I understand. I’ve tried reaching out to Mojang but all I’ve had in response is their backlog is high. Can you tell me anything about the -3/-9 error codes? I know Mojang said it was originally an error in their end.

I also sent in a ticket with them, because while I know duplicates bog down the waiting list, I had not heard anything in weeks, and wanted to make sure there was as much information provided as possible. If they want less backlog, they would provide us access to chat with them or, I don’t know, respond to us within a reasonable time frame. I waited a prettylong time for a Nintendo representative to get with me on a chat, like 30+ minutes, but I was ok with that. The thing is, they did get back to me. Mojang has given us NOTHING.

Unfortunately, I don't know what the error codes mean. Here is what I have gathered:

• From looking over MCPE-57394 it looks like some back-end issues with account error -3 were patched in version 1.14.

• From my own experience, since version 1.14.20 account error -9 comes up whenever I open Minecraft with internet disconnected.

• Some users have resolved account error -9 by changing their account password (see MCPE-62421)

• One user resolved account error -9 by deleting his ClientID file (MCPE-64215).

• Some users report that both account error -3 (in the past) and -9 (now) came up when on a VPN connection.

• Some users report that account error -9 comes up on only one device out of several that all use the same XboxLive account.

So far, these facts seem to point to account error -9 indicating login failure, but it looks to me like the message is inappropriate in some cases, and that the cause of the login failure may be due to bugs in some cases. I would tentatively say the latter is the case for the specific Nintendo Switch problem that we are tracking in this report

I have a Switch myself and I will be trying to reproduce this error this week.

I tried to replicate this issue by creating a dummy child account linked to my Nintendo.com account and then linking it to a dummy child user account on my Switch. I also disabled all friend functions and online status display for the user account. I did not have any problems opening Minecraft, accessing the marketplace, selecting a skin, or creating a world.

One thing I am not clear on and still wondering about is possible age restrictions. Specifically, that accounts for children under 13 may be restricted from logging in to the Minecraft marketplace. In order to create the Nintendo.com child account, I had to give an age between 13 and 17. However, I now see support information indicating that accounts can be created for children under 13. Can anyone having this issue with child accounts confirm the ages on those account, and what kind of account it is?

FOR GODS SAKE, WHAT PART OF THIS IS NOT CHILD RESTRICTION RELATED DO YOU NOT UNDERSTAND? HOW MUCH MORE CLEAR DO I NEED TO BE? MAYBE PUTTING ON CAPS LOCK WILL PUT IT THROUGH THE HEADS OF YOU PEOPLE WHAT I HAVE ALREADY TOLD YOU - YOU CANNOT REPLICATE IT THAT WAY BECAUSE THAT ISNT THE ISSUE. ANY OTHER USELESS QUESTIONS?

@Marissa Walker I am pursuing this ticket based on the original reporter's description that Acccount Error -9 occurs only on his children's accounts and not his own account, all of which are Nintendo accounts and not Microsoft XboxLive accounts. Looking back at your comments, I'm not sure that this fits your situation. You have stated that "multiple people throughout multiple platforms have reported this issue," and also that after clearing save data you were able to "log in to microsoft." These statements suggest that your Account Error -9 relates to logging in on an XboxLive account. We are tracking that at MCPE-62421.

Apparently other Switch games generate confusing login errors with child accounts:
EA's FIFA
Nintendo Switch Online

I am having the same problem except that whenever my game try’s to tell me that I have no market place access my whole game crashes and I can’t do anything about it. Also sometimes my game crashes when I’m playing in my realm as well for no problem. I payed for a $30 dollars and a 6 month realm for my game to crash. This is horrible and I am very disappointed.

This is also a Nintendo switch exclusive problem. Logging into the same account on my phone is not an issue. Good to see that Nintendo gamers are second priority to third parties as usual.

In fact user @Serhii Soroka seems to be having the exact same issue I am

i recomend to you to disconnect and reconnect your account mabye it would work (it works on iPad and windows 10) or check your internet connection

@raphael starnaud i totally would because that sounds like it would work but my game crashes within a few seconds of the notice that theirs a problem with my account. It returns me to the software has been closed due to an error

@Julian ricciutti when you say that you are logging into the same account on your phone, that indicates that you are not experiencing the problem described in this report, which is about Nintendo child accounts. We are tracking other issues with account error -9 at MCPE-62421. These may turn out to have the same cause (at which point the tickets would be linked), but at this time we are still investigating the issue with Nintendo child accounts separately.

Ok sorry that part was unrelated and I should not have mentioned it. However my Nintendo account is not a child one.

On Nintendo Switch you can log in to Minecraft and purchase things from the marketplace with either an XBoxLive account or a Nintendo account, but not with both at the same time. If you are logging into the same account within Minecraft on a phone (where you access the same purchased skins, etc.) then it’s not a Nintendo account.

Ok so then the issue is that xboxlive account is having some sign in issues on my switch.

I have this problem, too.  My children's accounts wont sign in on the Nintendo Switch.  My adult account signs on, but not the kids.  Instead, I get a "Account Error" with the Error List: "Error Number -9"

I have tried changing their Microsoft account passwords.  I've restarted.  I tried to do the remote connect function again.  Nothing helps!

I am so, so angry.
I stated clearly that the issue is on my switch, NOT XBOX, so you can’t tell me that you looked over my comments that carefully. 
I don’t think repeating anything would be helpful, it’s a huge waste of my time when you apparently aren’t reading what I’m telling you. Only reason I’m still commenting is the fact that MY WORLD IS GONE, and that’s MOJANG’S  FAULT. It’s a miracle I’m even still playing this game. I think I have a valid reason to be upset - I feel overwhelmingly unheard in several ways, on this post, and also I still have not heard anything at all from Mojang customer support, which I submitted a ticket to a month ago. If the issue was with a corrupt save file, which I believe it was (because it worked once the save data was deleted) then I’m screwed because the customer support was my only hope. 

I don’t believe changing my Microsoft password would have helped. I had zero issues signing in to my Microsoft account from my other switch and did not have problems once my save data was deleted. 

In summary,, my account had zero child restrictions or anything child related. My internet was working just fine. Changing my Microsoft password couldn’t have made a difference, because it worked just fine on our other switch and when the save data was deleted. Also, I was able to log in to Microsoft with no issues, the issue is that I could not access the marketplace and the game would crash before I could try much anything else. I was able to log out of my Microsoft account and log back in but it still didn’t help.  I transferred my probably-corrupt save data through the cloud to our other switch, which had zero errors up until that point, which then began to show the issue. I could have used a previous save file for my world, which worked with no issues, but I would have lost a week of hard work. 
if this error 9 affects both child accounts and non-child accounts, then it looks like you have 2 entirely different scenarios here, and you need to change the error to display something else. If the issue is a corrupt save file, the error needs to say that, not error 9. 

To expound on my previous comment, I’m seeing me and at least two others that have not mentioned anything about child accounts and are having the issue, including the game crashing after 15-30 seconds. I believe this post is hosting two different problems that display the same error. Please investigate BOTH avenues. 

I auve this problem on ps4 and android too

@Soros Gyorgy please read the note in the description.

@Marissa Walker XBoxLive is Microsoft’s game-related account service. It is not specific to XBox consoles. A Microsoft account is an XBoxLive account, it’s the same account whether you log into it on a gaming console, in Windows 10, or the XBox Live phone app. Since you are not using a Nintendo account with Minecraft on your Switch, you should follow the general Account Error -9 ticket at MCPE-62421.

Been seeing the exact issue with Nintendo Switch with one of our two child accounts.

Seen on 1.14.30 (and earlier, I think)

Just updated to 1.14.60 and still same issue occurs on the same child account.

I've checked permissions of both child accounts and they are identical - so no explanation there as to why one child can access the marketplace no problem but the other gets Error -9

For the record my account is fine too.

Neither child nor myself have any Microsoft Live account.

Hope this gets fixed soon!

Thanks

You people are really starting to piss me off. I still feel so unheard. When you first try to open a game, it asks which Nintendo profile you want to log into. Therefore, I AM using both a Nintendo account and a Microsoft account. It’s literally impossible to play the game without picking a profile. My boyfriend was able to log onto his Nintendo profile then log into his Microsoft profile and had zero issues.  This leads me to believe that it was an account error. 
I looked at the other post you keep telling me to go to. It didn’t help, because:
My only hope of saving my world was to submit a ticket to customer support like you people keep telling me to do. Well, guess what? I DID. It’s been an entire month if not longer and I haven’t heard a damn thing. I’m not sorry for being so angry. It’s unacceptable for a company to have so many people with this issue and it go unresolved for this long, then on top of that tell us to submit a ticket for their account and after that DO NOTHING. You have no clue how helpless of a feeling this is. Shame on your company. I regret every penny I spent on this game.

A Nintendo Switch profile and a Nintendo account are two different things. Profiles can be linked to accounts, but they don’t have to be. When you open Minecraft under a Switch profile that is linked to a Nintendo account, you have the option within Minecraft of signing in to either the Nintendo account or to a Microsoft XBoxLive account. This ticket is tracking Account Error -9 related to Nintendo child accounts.

I understand your frustration, but it does no good to express yourself here on the bug tracker. The purpose of the comment section is to gather information that might help the developers to fix the bugs. For further discussion and feedback please visit one of these sites:
Minecraft Discord
Minecraft Feedback Site

We have the same problem as the original post on this thread. It’s not the first time either. It’s a real shame as the kids have been spending their own money to get skins etc and now they can’t use them. Please fix!!

My daughters switch is having this error as well.  She hasnt played minecraft in a couple of weeks and now its a crisis and she needs to play immediately.  

Also looking for a solution, as my son's purchases are unavailable, and this is his go-to game...

A microsoft engineer is now looking into sign-in related issues and has posted instructions at MCPE-62421 to create a private report with the label "khenckel-error9" if you are continuing to receive Account Error -9 while on a good internet connection.

Since we have not found reliable steps to reproduce the error on the Nintendo Switch with Nintento child accounts, I am going to have this ticket resolved as a duplicate of MCPE-62421, Please see the new note and updated workarounds at the top of that ticket.