Note
This report is tracking the specific Nintendo Switch account issue described below. If you are receiving Account Error -9 on other devices and/or with a Microsoft XboxLive account, please see MCPE-62421.
I have three profiles on my Nintendo switch. Mine is the main account with my own Nintendo account and then I have my two kids profiles with their own Nintendo accounts. Yesterday both kids profiles when trying to play Minecraft would show an error stating there is an issue with your account and will not be able to access the marketplace until it is fixed. The weird thing is that in my profile if I play Minecraft the marketplace works fine. There are no Microsoft accounts tied to any of the profiles so there should be no “account issues”?? Ive tried uninstalling the game, reinstalling and checking for corruption. The error ID number keeps changing as well everytime I close the game and start it again but the error number -3 is the same. Sorry if the version I chose isn’t correct...the Minecraft version I have is 1.13.1 build date 2019-11-09. Still the same after the newest update to 1.14. Come on Mojang!! Still getting this error! What’s funny is the bee update is working on all accounts but my kids profiles still have the error preventing marketplace from working!
1/21/20 My kids still cannot access the Marketplace, cannot access any of our skin/texture packs because of it and are still getting the same error on both of their profiles!
2/6/20 We just updated to version 1.14.20 and we still cannot access the marketplace!! We are now getting a -9 error instead of the -3. Why is it that on my profile, the marketplace works like it should and on my two kids profiles there is this lingering problem!??
3/4/30. Another month gone by and still no fix. Both my kids profiles are having the -9 error now since the last game update...really disappointing.
3/7/20. Now we are on Version 1.14.30 and still getting error -9 with no marketplace access...not good Mojang...
Linked issues
duplicates 1
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Comments 39
Same is going on for myself. My daughter is autistic and loves to scroll through marketplace and this causes a big problem! Works on my account though just fine.
Experiencing the same problem on one of my accounts. On top of marketplace being locked game crashes in 15 to 30 seconds after start and displaying error -9. I had my Microsoft account tied to this switch account and I had reports on suspicious activity on my e-mail about it. Had to change password on Microsoft page (successfully), but still no luck in Minecraft.
version 1.14.20
build 3649802
Same issue here, multiple people throughout multiple platforms have reported this issue for weeks and nothing has been done. I'm at my wit's end. I don't know what to do besides spend my time and money elsewhere, and that makes me so sad. I don't want to delete everything and start over when it's clearly an issue for multiple people that SHOULD be fixed.
A Nintendo Switch profile and a Nintendo account are two different things. Profiles can be linked to accounts, but they don’t have to be. When you open Minecraft under a Switch profile that is linked to a Nintendo account, you have the option within Minecraft of signing in to either the Nintendo account or to a Microsoft XBoxLive account. This ticket is tracking Account Error -9 related to Nintendo child accounts.
I understand your frustration, but it does no good to express yourself here on the bug tracker. The purpose of the comment section is to gather information that might help the developers to fix the bugs. For further discussion and feedback please visit one of these sites:
Minecraft Discord
Minecraft Feedback Site
We have the same problem as the original post on this thread. It’s not the first time either. It’s a real shame as the kids have been spending their own money to get skins etc and now they can’t use them. Please fix!!
My daughters switch is having this error as well. She hasnt played minecraft in a couple of weeks and now its a crisis and she needs to play immediately.
A microsoft engineer is now looking into sign-in related issues and has posted instructions at MCPE-62421 to create a private report with the label "khenckel-error9" if you are continuing to receive Account Error -9 while on a good internet connection.
Since we have not found reliable steps to reproduce the error on the Nintendo Switch with Nintento child accounts, I am going to have this ticket resolved as a duplicate of MCPE-62421, Please see the new note and updated workarounds at the top of that ticket.
That happen to me too!