Error logging into Xbox account

Have you tried contacting Xbox? That would appear to be an error logging into Xbox rather than an error on the Minecraft side.

There are multiple tickets about this issue already commonly reporting to be able to access the account on xbox.com and the xbox app as well as on microsoft websites. The log in page in the game seems to be the only place where the sign in can’t be completed.

ios users have left reviews on the app recently citing the same problem. this seems to affect mobile users specifically

I have the same problem since March and nobody has given me a solution. And I have also tried it on another cell phone and the same thing appears to me

I have the same problem.

I downloaded the game on april and i was playing fine. But in like mid may i believe i started having this issue. It started right after my android version updated.

After that update, i just cant log in to minecraft anymore, i already deleted the game, cache and data and installed again. Didnt help. I created another account, same problem.

I can log in on the xbox app with no problem there

Hope this can be solved soon

I have also been experiencing this issue on PS4 since mid May. 

"We tried to sign you in to your Microsoft Account, but something went wrong."

Forgetting login information in settings doesn't appear to forget anything and hitting sign in repeats the error. Signed in Fine on iOS and can access the xbox live app etc..

Have attempted contacting xbox support to no avail, the usual advice is to uninstall the app and signing out of the microsoft account and to try to relog after reinstalling it. This has mixed results but to many has not yielded a solution. Heres the link with most interaction i’ve found on the xbox support forum: https://answers.microsoft.com/en-us/xbox/forum/all/minecraft-pe-cant-login-to-microsoft-account/1f9b2537-262f-41ef-9c9f-abd9399d6c23

An older report of this instance on: https://answers.microsoft.com/en-us/xbox/forum/all/error-with-ios-ipad-minecraft-login-something-went/9de62c81-7a21-4c3c-bf21-32e16ba48ac4

this user claims that a fix involves trying a different network or cellular data to sign in as the log in site seems to block known networks and/or ips, however recently users report having tried different devices, resetting their network settings, changing networks resulting in the same error screen.

In no forum did I find a solution to this problem, did someone from here solve it?

I have since tried to use cellular data to enter the game and the minecraft app automatically logged me in to my xbox live account, subsequently a XBLStoage.json file was created in the game files that was not previously there since i reinstalled the game. Proceeded to attempt to use my wifi network now that the game had presumably resolved and stored my xbox live log in information only for the game to remain stuck in the splash screen. Is there any reason why the log in would be successful through a never before used cellular network but not through a trusted wifi network?

Please refer to bug MCPE-29021 as this seems to be related.

Enabled two step verification to my microsoft account in hopes that this would force the app to verify my login but the same error is displayed even with the security code measure.

Is this still an issue for any users in the latest beta version?

Same as them. Since a week ago I can’t login in my x-box account, I asked to Microsoft what to do and they answered me that it’s your issue.

I already tried cleaning my caché and downloading again de App, but it’s still not letting me to log in.

The only way to access the game at all at the moment is to delete the XBLStoage.json file, if not the app remains stuck on loading screen. Curiously once i can get the app running after removing the file i can then exit the app and place a back-up of it when i last was able to successfully log in, entering the app again and attempting to sign in actually produces the “welcome back” screen along with my gamertag meaning it has signed me back up correctly (you can see why i was hopeful enough to update this ticket once again) unfortunately the app crashes immediately after. This ticket has reports of similar crashes and workarounds MCPE-20548 none of these have yielded an actual permanent solution.

Can confirm this bug persists in 1.16.0 same behavior as described in my comment above. With a back up of a previous version of the XBLStoage.json the launch is successful and sign in is completed resulting in immediate crash, any attempt to launch the app with the file in place results in the game getting stuck in the loading screen or crashing. Launching without the file and attempting to sign in produces the same error screen “Sorry, something went wrong. Try again or try on xbox.com”. All of this happening on wifi connection, can’t verify cellular data at the moment.

I've installed the latest update 1.16.0 today and I still have the same problem with login.

Is there any solution that works and fix this issue?

Now I can login but only with cellular data not using WiFi connection.

With Wifi it still get stuck loading account and get screen freezes.

Can confirm what Eder PC is experiencing. Login through cellular data is successful and happy to report that switching to wifi after signing in to your account no longer produces crashes! However the game must be kept idling because once closed the app won’t go past the loading screen, you’d have to activate your data to bypass the starting screens and then switch to wifi. As it stands the game cannot complete sign in on wifi connection alone and can’t be started without deleting the aforementioned files first (effectively losing your log in once again). But be weary of this workaround because my first attempt to sign in through data produced the same error screen as it does on wifi, it wasn’t until i tried with a different never before used cellular network that the game successfully logged me back on correctly.

On iphone 11 running ios 13.5.1 with a brand new account and brand new app download marks same error on first attempt on wifi connection. Sign in through cellular data successful, the subsequent app start ups on wifi are erratic in behavior, first it logs in automatically, next try it either requests the sign in info again only to display the same error screen or the screen freezes on the game menu.

I’ve installed the iOS 14 beta and now it’s working!!! 
finally we can login on wifi. 
thank you

Same problem for me on an ipad....

No solution for more than 2 weeks. Microsoft says it's your problem because I can connect to my account anywhere else. Connecting to xbox.com doesn't solve either. My 6 year old son is very disappointed not to be able to test the world that I had just bought him, and me to have paid for an unusable game...

Thank you for your report!
However, this issue has been closed as Invalid.

As this may be an issue with your account or billing, you will need to contact Minecraft Customer Support directly.

For anyone still hitting the issue, could you please get in touch with Minecraft Customer Support directly, and please also provide them the following:

1. This bug ticket reference (MCPE-78342)

2. Your gamertag

3. Screenshots of your in game profile settings page
   (Please don't include those things here at the bug tracker.)

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