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MCPE-78342

Error logging into Xbox account

I signed in to my account and downloaded minecraft on another phone to see if the problem was on my phone but it gave the same error, I just can't connect with microsoft because there is an xbox error

Original summary:
basically i bought minecraft recently and tried to connect with my xbox account and an error occurs, i put my email and password and right after an xbox error appears saying "There was an error try again or enter Xbox.com" please fix this

Linked issues

MCPE-67904 Can't log in to xbox live Resolved MCPE-72890 Can't link account to ipad minecraft app. Resolved MCPE-74825 I can't sign into my Microsoft account , it says something about Xbox.com, I've sugned in there it works there, but in Minecraft it won't let me sign in, Resolved MCPE-81215 I can´t enetr to my xbox account Resolved MCPE-81385 i got a problem when i want to log in on minecraft PE Resolved

Attachments

Comments 24

Have you tried contacting Xbox? That would appear to be an error logging into Xbox rather than an error on the Minecraft side.

There are multiple tickets about this issue already commonly reporting to be able to access the account on xbox.com and the xbox app as well as on microsoft websites. The log in page in the game seems to be the only place where the sign in can’t be completed.

ios users have left reviews on the app recently citing the same problem. this seems to affect mobile users specifically

Miguel Angel Mendoza

I have the same problem since March and nobody has given me a solution. And I have also tried it on another cell phone and the same thing appears to me

I have the same problem.

I downloaded the game on april and i was playing fine. But in like mid may i believe i started having this issue. It started right after my android version updated.

After that update, i just cant log in to minecraft anymore, i already deleted the game, cache and data and installed again. Didnt help. I created another account, same problem.

[media]

I can log in on the xbox app with no problem there

Hope this can be solved soon

 

14 more comments

Can confirm what Eder PC is experiencing. Login through cellular data is successful and happy to report that switching to wifi after signing in to your account no longer produces crashes! However the game must be kept idling because once closed the app won’t go past the loading screen, you’d have to activate your data to bypass the starting screens and then switch to wifi. As it stands the game cannot complete sign in on wifi connection alone and can’t be started without deleting the aforementioned files first (effectively losing your log in once again). But be weary of this workaround because my first attempt to sign in through data produced the same error screen as it does on wifi, it wasn’t until i tried with a different never before used cellular network that the game successfully logged me back on correctly.

On iphone 11 running ios 13.5.1 with a brand new account and brand new app download marks same error on first attempt on wifi connection. Sign in through cellular data successful, the subsequent app start ups on wifi are erratic in behavior, first it logs in automatically, next try it either requests the sign in info again only to display the same error screen or the screen freezes on the game menu.

I’ve installed the iOS 14 beta and now it’s working!!! 
finally we can login on wifi. 
thank you

Same problem for me on an ipad....

No solution for more than 2 weeks. Microsoft says it's your problem because I can connect to my account anywhere else. Connecting to xbox.com doesn't solve either. My 6 year old son is very disappointed not to be able to test the world that I had just bought him, and me to have paid for an unusable game...

[Mojang] Mega_Spud (Jay)

Thank you for your report!
However, this issue has been closed as Invalid.

As this may be an issue with your account or billing, you will need to contact Minecraft Customer Support directly.

For anyone still hitting the issue, could you please get in touch with Minecraft Customer Support directly, and please also provide them the following:

  1. This bug ticket reference (MCPE-78342)

  2. Your gamertag

  3. Screenshots of your in game profile settings page
    (Please don't include those things here at the bug tracker.)

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Kauan Nicolas Ansini

(Unassigned)

396637

Community Consensus

Android

Android 9

1.14.60 Hotfix, 1.16.0, 1.16.1, 1.16.10

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