Hello
Since 2 Weeks i can not connect anymore to the Marketplace. My Coins are 0 now and my purchase are gone.
Every purchase was going over Microsoft store and is logged properly.
The Marketplace Button is greyed out and have a red ! in the corner.
The Text says :
There is an error with your account. You will be unable to use the Marketplace, until we resolve the issue. ....
Error Number is : -9
I searched in the Forum and tried several things, also
I changed already my Microsoft Password and reset everything but it doesn't help.
How can i solve the Problem with my account if any exists?
Related issues
duplicates
Attachments
Comments


Thank you for your report!
We're actually already tracking this issue at MCPE-62421, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki