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BDS-2506

Unable to log into Microsoft account via Minecraft PS4

Resolved
Duplicate
0

It won’t allow me to sign into my Microsoft account on Minecraft PS4. I have it on the latest update, and the only form of error message I get is “We tried to sign you in to your Microsoft Account, but something went wrong.” This has made it impossible to cross play.

Related issues

duplicates

Comments

migrated

Bump... why is this marked as resolved? I am still having this issue. Cant log into Microsoft on Minecraft using my PS4 

migrated

Bump... why is this marked as resolved? I am still having this issue. Cant log into Microsoft on Minecraft using my PS4 

migrated

Bump... why is this marked as resolved? I am still having this issue. Cant log into Microsoft on Minecraft using my PS4 

migrated

Hi Jeremy and Tyler,

I'm sorry this was resolved accidentally while this is still impacting you! 

If you are experiencing this issue, could you please start a Private thread with the following information and both @ me in the discussion and assign the issue to me (@khenckel)?

  1. PSN account name

  2. Gamertag (if you have linked your PSN and Xbox Live accounts)

  3. Approximate day and time when you observed the issue

  4. Frequency (does this happen every time you try to sign in, or only sometimes?)

  5. Have you signed in successfully before on your Playstation? If you have a friend with a different Playstation console, are you able to sign in on their console?

  6. If you have linked your Xbox Live account and PSN, can you sign in with this account on a non-PS4 device (e.g.  in Xbox App on iPhone/Android/Win10)

  7. Video of what you are seeing

migrated

Hi Jeremy and Tyler,

I'm sorry this was resolved accidentally while this is still impacting you! 

If you are experiencing this issue, could you please start a Private thread with the following information and both @ me in the discussion and assign the issue to me (@khenckel)?

  1. PSN account name

  2. Gamertag (if you have linked your PSN and Xbox Live accounts)

  3. Approximate day and time when you observed the issue

  4. Frequency (does this happen every time you try to sign in, or only sometimes?)

  5. Have you signed in successfully before on your Playstation? If you have a friend with a different Playstation console, are you able to sign in on their console?

  6. If you have linked your Xbox Live account and PSN, can you sign in with this account on a non-PS4 device (e.g.  in Xbox App on iPhone/Android/Win10)

  7. Video of what you are seeing

migrated

Hi Jeremy and Tyler,

I'm sorry this was resolved accidentally while this is still impacting you! 

If you are experiencing this issue, could you please start a Private thread with the following information and both @ me in the discussion and assign the issue to me (@khenckel)?

  1. PSN account name

  2. Gamertag (if you have linked your PSN and Xbox Live accounts)

  3. Approximate day and time when you observed the issue

  4. Frequency (does this happen every time you try to sign in, or only sometimes?)

  5. Have you signed in successfully before on your Playstation? If you have a friend with a different Playstation console, are you able to sign in on their console?

  6. If you have linked your Xbox Live account and PSN, can you sign in with this account on a non-PS4 device (e.g.  in Xbox App on iPhone/Android/Win10)

  7. Video of what you are seeing

migrated

(Unassigned)

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