We bought the Grand Hotel Resource Pack by Shapescape on Minecraft for PS4. Unfortunately it is glitching out. Within seconds of starting gameplay the game begins to lag and within a couple of minutes it force-quits with an error message (shown in attachments below). This has happened consistently since we bought the pack yesterday. We have checked that both the game and the software are up to date but it still won’t work. My son is really upset as he spent his small amount of pocket money on this pack and he can’t play it at all! I am sending this report from my account; his username is DogPuppy20. I have attached screenshots below of the Grand Hotel Map (as appears in PlayStation Store) and the error message. I hope this is enough info.
we would really appreciate a refund for this as they cannot play it at all. Thanks
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Thank you for your report!
As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.
The bug tracker is manned by volunteers and as much as we would like to, we don't have the ability to assist with refunds.
Best of luck!
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.
The bug tracker is manned by volunteers and as much as we would like to, we don't have the ability to assist with refunds.
Best of luck!
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki