After pressing PLAY, a window appears showing MOJANG, then disappears and the launcher reappears with an error message stating that the game has crashed due to an unexpected error. I have pasted a partial crash report below, as the full report exceeds the allowed number of characters. Please let me know if there is any other info I can provide. Help is greatly appreciated as I bought this game for my daughter for her birthday and she is unable to play it. Thank you.
CRASH REPORT:
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A fatal error has been detected by the Java Runtime Environment:
#EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000005d1355ec, pid=4588, tid=2732
#JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18)
Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode windows-amd64 compressed oops)
Problematic frame:
C [ig4dev64.dll+0x55ec]
#Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#If you would like to submit a bug report, please visit:
The crash happened outside the Java Virtual Machine in native code.
See problematic frame for where to report the bug.
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Linked issues
Comments 2
This is a bug tracker, not a help desk.
This issue has been resolved as duplicate of MC-14051. See that ticket for information on the issue.
Please help. I have not received any advice on a fix, yet the report has been "resolved".