I bought the game, went into the launcher but it was not there, the payment went through and the money was withdrawn, but there is no game.
help me please.
MC-202861
payment for the game
Resolved
Invalid
0
Thank you for your report!
However, this issue is Invalid.
If you have not received a confirmation email from Mojang about the purchase, the payment did not go through properly, the amount is currently "on hold" - so while it shows as debited on your account, it hasn't fully gone through, and will probably be undone in the next few days. Please contact your bank to make sure that happens, then also ask them to make sure that your card can be used for international payments to Mojang in Sweden and Microsoft in the US, and that there are no other limits on the bank's end.
Please note that the payment method you tried to use may simply not work, so please try a different one the next time you try to purchase the game. More information can be found on this page: https://help.minecraft.net/hc/en-us/articles/360029642712-I-can-t-make-a-purchase
If you did receive a confirmation email, but still are unable to play the game, please check the Minecraft Help Center - if that does not help, please contact Mojang Studios Support.
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