mojira.dev
MC-211180

minecraft crashes everytime we open it

hi we  purchased minecraft java edition for my son on the 3rd january. it worked for a day or so but now doesnt open at all. we click on the launcher and its just a black screen and to get rid of it we have to ctrl+alt+del. this has been happening for day s now and we just cant get on. if anyone could help i would really appreciate it as mojang arent getting back to me and microsoft wont help as i purchased it from mojang. thanks 

 

have clicked 'version' above to get this through but i haev no idea what it means sorry

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violine1101

Thank you for your report!

We're tracking this issue in MCL-12722, so this ticket is being resolved and linked as a duplicate.

That ticket has already been resolved as invalid, which means this is a technical support issue. Please take a look at the parent ticket (%s%) and see if a solution is provided there.
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connor humphreys

(Unassigned)

Unconfirmed

(Unassigned)

20w51a

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