hi we purchased minecraft java edition for my son on the 3rd january. it worked for a day or so but now doesnt open at all. we click on the launcher and its just a black screen and to get rid of it we have to ctrl+alt+del. this has been happening for day s now and we just cant get on. if anyone could help i would really appreciate it as mojang arent getting back to me and microsoft wont help as i purchased it from mojang. thanks
have clicked 'version' above to get this through but i haev no idea what it means sorry
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violine1101
Thank you for your report!
We're tracking this issue in MCL-12722, so this ticket is being resolved and linked as a duplicate.
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