mojira.dev
MC-211301

i didn't get the full game

i logged in with a microsoft account , i selected minecraft java edition , then i click on the BUY MINECRAFT , i put the credit card iformations , zip code and everything , and something went wrong with the payment , monney was taken from my credit card but i have the demo version . 

monney was taken but i didn't get the full version of minecraft java edition please help me , i post on twitter support , i sent email , i don't know what to do .....

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Avoma

This report is invalid, as this is an account issue and the bug tracker is unable to help you, as the team do not have access to the appropriate resources. Please read through this article for guidance as to why you are experiencing this problem and for potential steps you can perform, in order to fix the issue. If the problem still persists after following the given advice, please contact Mojang Support.

[MOD] Greymagic27

Thank you for your report!
However, this issue is Invalid.

This is an account or billing issue. We do not have the tools to help you with this issue on this bug tracker.
Please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

mihai

thank you for responding @Avoma , but the links that are ment to help me can't be accesed account.mojang.com/migrate  this link doesen't work  it says this "

oops

The page you were looking for doesn't exist

You may have mistyped the address or the page may have moved

Take me back to the home page

" that's why i posted here ..... thanks anyway i guess is time to pick another game and take my mind away from my monney . have a nice day 

migrated

thank you for responding @Avoma , but the links that are ment to help me can't be accesed account.mojang.com/migrate  this link doesen't work  it says this "

oops

The page you were looking for doesn't exist

You may have mistyped the address or the page may have moved

Take me back to the home page

" that's why i posted here ..... thanks anyway i guess is time to pick another game and take my mind away from my monney . have a nice day 

Arisa Bot

Thank you for your report!
We're tracking this issue in MCL-16570, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
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mihai

(Unassigned)

Unconfirmed

(Unassigned)

1.16.4

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