mojira.dev
MCL-16570

I bought Minecraft, but there's only a demo version.

Resolved
Invalid
0

Mojang Studios Note

This site intended for bugs so we can't really help you out here with account problems. With that said you might be running into this situation because you have a wrong active account. Try these steps:

  1. For players acquiring access to our games via PC Game Pass:

    1. If your subscription has ended, then this is expected behavior. You can view and update your subscription on account.microsoft.com

    2. If you still have an active PC Game Pass subscription, see MCL-19984. Otherwise:

  2. Locate the receipt sent to the email that was used when purchasing the game (Minecraft: Java Edition or Minecraft Dungeons)

  3. Use this email account to sign in to Minecraft Launcher:

    1. For Minecraft Dungeons (Windows 7/8/10), Minecraft: Java Edition (purchased after December 1, 2020) or recently migrated accounts, sign in using your Microsoft Account.

    2. For Minecraft: Java Edition (unmigrated & purchased before December 1, 2020) you sign in using your Mojang Account.

  4. If you have several accounts, you can sign in with all of them in Minecraft Launcher. Click Settings, and Accounts, and there you can add additional accounts

  5. Make sure you have internet connection and are connected to Minecraft Services (you do not see a gray info message at the bottom of Minecraft Launcher saying otherwise)

  6. Make sure you switch to the account that you own the game on (in the top-left corner of the launcher)

    1. After migrating your account make sure you've logged in with your new Microsoft account. To do this log out of the launcher, click 'go back' and select the 'Microsoft Login' button.

  7. You can also sign in on our website to verify that you own the game:

    1. For Minecraft: Java Edition sign in on https://www.minecraft.net/

    2. For Minecraft Dungeons sign in on https://www.minecraftdungeons.net/

  8. Still an issue? Read our help article: Can only play Minecraft demo (Java Edition)

  9. Even so, you still have a problem? Please contact Customer Support and provide proof of your purchase and what account you are using (Microsoft or Mojang, and the email address)

We are working on a solution for this issue. In the meantime, if you are facing this problem, please try using the previous version of Launcher, available on minecraft.net/download as the Launcher for Win7/8

I bought je by code to microsoft account.

If I go into the purchase window, it says I've already purchased it.

but at launcher, there's only demo.

nickname is high37806

Linked issues

is duplicated by 819

BDS-10845 so consigo jogar na versao demo Resolved BDS-10855 I ordered Minecraft but it says I can only play the demo Resolved BDS-11072 I bought the full game but it says I didn't Resolved BDS-12946 paid $35 for minecraft and only get the demo world when launched? Resolved BDS-13718 I bought the Java edition? Resolved
814 more links

relates to 2

Attachments

HyperlinkError.png
launcher_log.txt
 MSA1.png MSA2_go_back.png MSA3.png

Comments 39

Hi, it sounds like you got some account issues! This site intended for bugs so we can't really help you out here, but try these things:

1. Locate the receipt sent to the Microsoft Email that was used when purchasing Minecraft: Java Edition
2. Use this email to sign in to Minecraft Launcher
3. if you have several accounts, you can sign in with all of them in the launcher. Click Settings, and Accounts, and there you can add additional Microsoft Accounts
4. Make sure you switch to the Microsoft account that you own the game on
5. You can also sign in on minecraft.net to verify that you own the game

Hope this helps you get your issue solved!

Then where should I ask?

I didn't get an email.

Customer Support should be able to assist you. Did my steps not work for you?

I put in an inquiry, and I got a link to the answer right away. It looks like this link.
But I couldn't access the link, so I put the inquiry back in, but I got the same answer. Is the answer coming back later again?

You can also see this article as well for steps to potentially fix this problem. 🙂

29 more comments

Got tired a waiting for POOR customer service.  If it wasn't for all the time and history I spent with this game I would not have done it, but playing with my family means more to me than $30.  I bought another license.  It works now, no thanks to Mojang's and MS's.  Their response, "you can play MC now?  Yeaeeee!". 

 

But this is the last Minecraft game I will be buying though.  With this issue and the constant crashes of MC Dungeons, I have no confidence in your products working like they should.

Would be nice to actually have some support with this bug , It appears that microsoft or mojang did some change 2week ago , Because i used to play on mc with the exact same account and out of nowhere it say that i don’t own minecraft? why? Also tagging it as resolve when everyone say that it not in comments! I don’t understand why we dont get more attention, literally 50% of the people who are buying the game and try to play can’t because of the bug. At 40$ and wait 2week without any response it should be the minimum to try something! 

@max81122: I've pinged customer support on your behalf and sounds like there was a migration problem/confusion and hopefully they're clearing up your account question.

@Gabriel22000: Please log a customer support ticket so we can figure this out, because every user's situation is unique:

You can do that here:  https://aka.ms/MCLauncherSupport

Please start that support ticket with the following text: "Reporting from MCL-16570 to provide the requested information". This is so that our support team can find you easily and forward that to us.

Then include screenshots of the launcher, the launcher_log.txt file (from this location on your PC: %appdata%\.minecraft ) , your Xbox Gamertag, and information on how you own Minecraft Java and/or Bedrock. Was it a direct purchase on minecraft.net or by game pass?

@Jord0014: I don't see any ownership over Bedrock Edition or Java when I look. When did you migrate? And is it possible you accidentally migrated to a different email address? Let's consider some options & figure this out. 

I was sent here from minecraft support. I get an error when trying to log into minecraft.net with my microsoft account "OOPS! We could not validate your access, please try to login again." which is shown again upon clicking the log in button. It's the one associated with my java edition account and the same email as the one I used to log in here. I am able to log in with said account on the minecraft launcher. But upon logging in to the launcher it constantly switches between looking normal and saying that I'm offline. Here is a copy of my launcher logs

I didn't have any problems with playing minecraft or logging in until the outage on Nov. 8, 2022. I haven't been able to play since that day. I've been communicating with minecraft support and can provide the support request number if wanted. They haven't been helpful, suggesting that I stop using wifi when I'm not or to install microsoft software onto my linux computer. And I think they are done providing any additional support. I will keep sending them messages though.

migrated

Donuts1000

Unconfirmed

Retrieved