mojira.dev
MCL-16570

I bought Minecraft, but there's only a demo version.

Mojang Studios Note

This site intended for bugs so we can't really help you out here with account problems. With that said you might be running into this situation because you have a wrong active account. Try these steps:

  1. For players acquiring access to our games via PC Game Pass:

    1. If your subscription has ended, then this is expected behavior. You can view and update your subscription on account.microsoft.com

    2. If you still have an active PC Game Pass subscription, see MCL-19984. Otherwise:

  2. Locate the receipt sent to the email that was used when purchasing the game (Minecraft: Java Edition or Minecraft Dungeons)

  3. Use this email account to sign in to Minecraft Launcher:

    1. For Minecraft Dungeons (Windows 7/8/10), Minecraft: Java Edition (purchased after December 1, 2020) or recently migrated accounts, sign in using your Microsoft Account.

    2. For Minecraft: Java Edition (unmigrated & purchased before December 1, 2020) you sign in using your Mojang Account.

  4. If you have several accounts, you can sign in with all of them in Minecraft Launcher. Click Settings, and Accounts, and there you can add additional accounts

  5. Make sure you have internet connection and are connected to Minecraft Services (you do not see a gray info message at the bottom of Minecraft Launcher saying otherwise)

  6. Make sure you switch to the account that you own the game on (in the top-left corner of the launcher)

    1. After migrating your account make sure you've logged in with your new Microsoft account. To do this log out of the launcher, click 'go back' and select the 'Microsoft Login' button.

  7. You can also sign in on our website to verify that you own the game:

    1. For Minecraft: Java Edition sign in on https://www.minecraft.net/

    2. For Minecraft Dungeons sign in on https://www.minecraftdungeons.net/

  8. Still an issue? Read our help article: Can only play Minecraft demo (Java Edition)

  9. Even so, you still have a problem? Please contact Customer Support and provide proof of your purchase and what account you are using (Microsoft or Mojang, and the email address)

We are working on a solution for this issue. In the meantime, if you are facing this problem, please try using the previous version of Launcher, available on minecraft.net/download as the Launcher for Win7/8

I bought je by code to microsoft account.

If I go into the purchase window, it says I've already purchased it.

but at launcher, there's only demo.

nickname is high37806

Linked issues

BDS-10845 so consigo jogar na versao demo BDS-10855 I ordered Minecraft but it says I can only play the demo BDS-11072 I bought the full game but it says I didn't BDS-12946 paid $35 for minecraft and only get the demo world when launched? BDS-13718 I bought the Java edition? BDS-13739 demo BDS-14300 Launcher says I do not own Java version BDS-14629 Buying game and only open demo BDS-15224 Launcher ask to buy minecraft 1 more time MC-202224 I bought the game but I cant play it MC-202235 i just lost 25 dollars by a bug MC-202239 Login problem MC-202283 I have to pay the game again when I already bought it MC-202656 Only demo, but buyed Minecraft MC-202668 proszę o pomoc MC-202944 I bought Minecraft but now it says, that I can only play Demo and that I have to buy MC MC-203143 it is an old account, and when i sign in it says i have to buy it again MC-203144 it is an old account, and when i sign in it says i have to buy it again MC-204209 je suis bloquer sur jouer la demo MC-204872 Minecraft only shows demo MC-204978 my account changed to player and i can only play on demo MC-205185 why i am playing on demo MC-205922 It looked like my account was ready for migration so I did all the things but I can only play demo. MC-206506 Cant open MC-206893 Account weg MC-207161 why did this happen MC-207205 I can't play the game without rebuying it. MC-207317 Kein Spiel MC-207346 I cannot play the game. It is in demo mode. MC-207518 payment MC-207609 I purchase Minecraft but it's tell me to repurchase it. MC-207704 minecraft has been bought but it remains in demo mode. MC-207861 POTRZEBUJE POMOCY MC-207963 i can's log in MC-207966 Didnt Get Minecraft When Paid For! MC-208079 I pay for the Minecraft Java edition but the game still only allow to play demo version MC-208086 Why i bought java Edition but got xbox edition. nick pokabtw. MC-208145 When launching the launcher after purchasing Minecraft, the Play Demo button appears instead of the Play Game button. MC-208161 MINECRAFT STILL IN DEMO AFTER BUYING MC-208165 MINECRAFT STILL IN DEMO AFTER BUYING؟؟؟ MC-208177 j ai achete minecraft edition mais je peux jouer seulement a la demo alors que je vous ai achete le jeu MC-208244 Only demo version avaiable MC-208339 I reddemed a code and it doesn't work MC-208365 Can only play demo edition of Minecraft MC-208452 i can only play the demo version :C MC-208503 opgelicht MC-208542 compré minecraft y solo puedo jugar la demo MC-208562 I can only access minecraft demo. and my username set to player! MC-208850 i pay for java , install them and in the launcher can play only demo MC-208878 Ich habe das spiel vor einiger Zeit gekauft. Nun muss ich das erneut kaufen. MC-208891 Minecraft starts in the demo version although i bought the full version MC-208971 Do I have to redownload it? MC-209091 problem with the game MC-209107 Comprei o jogo, baixei, porém continua aparecendo somente versão demo para jogar. MC-209112 After just paid 30.00$ its still saying demo MC-209166 My Minecraft account MC-209173 Minecraft Multiplayer and Minecraft Realms grayed out MC-209187 problem MC-209189 its still demo MC-209301 demo only showing MC-209388 riesco solo a giocare la demo anche avendo pagato MC-209447 Não tenho acesso ao jogo MC-209471 Paid for game got demo launcher MC-209494 Gift Card Redeem Fail MC-209518 I bought the game and can only play the demo MC-209530 when I bought Minecraft MC-209544 Login isn't working MC-209664 I can only play in the demo version MC-209679 Bought the game and only have option for demo MC-209724 Multiplayer disabled with unclear error message MC-209806 bug assurdo MC-209837 I think i have been scammed MC-209958 Minecraft launcher says play demo after purchase MC-209987 My minecraft turned to a demo MC-210034 Nedoručený kód nedoručená hra MC-210103 i can't access you have premium servers MC-210134 Demo bug. MC-210212 Bought Java Edition; States I did not. MC-210218 Purchased minecraft java edition and it doesn't show up MC-210320 NOVA MC-210355 multiplayer is disabled check your microsoft account settings MC-210357 The Launcher doesn't think I purchased Java Edition MC-210358 Download not working MC-210362 I have the game but cant install full version MC-210393 Purchase Bug MC-210472 My Minecraft java edition is still a demo MC-210474 I tried to buy this game the money $35 did go thought but the game dont let me in so pls fix this for samething MC-210512 When buying minecraft it says i didnt buy it and says demo while on my gmail it says you bought it so am confused MC-210544 I bought and paid the minecraft java edition and it dosen't appear to access MC-210545 not full edition MC-210560 i opened my launcher today and it says "play demo" and says i dont own the whole game when i was literally on hypixel 25 minutes earlier. MC-210572 purchasing minecraft java edition MC-210685 If you buy and install the game and turn on the game, demo play still appears. MC-210690 i paid for minecraft and still cant access it MC-210828 My account says i don't have the full game even though i've played it before MC-210836 I dident get the full java edition after paying over 40 bucks for it MC-210839 I was charged, it went thru but cannot get game MC-211002 paid for a game and did not get the game MC-211015 bought Minecraft java edition but it is not on my launcher MC-211030 To Java. MC-211043 Minecraft Java Edition Demo MC-211127 Bought minecraft. but in the launcher, there's only demo play MC-211171 Java won't play my previous Java games! MC-211175 ne peux pas installer minecraft alors que ma mère la acheter MC-211182 Unable to restore purchase MC-211301 i didn't get the full game MC-211359 wont load full game, just the demo MC-211407 bought Minecraft java edition but it is not on my launcher MC-211437 I can only play demo and im furious MC-211442 It says I didn't pay for Minecraft, when I did. MC-211459 Will not reload account MC-217052 i just bought minecraft but no i cant play MC-211462 it switched accounts when i bought minecraft and i cant find out how to get a refund MC-211477 Minecraft prepaid card error MC-211559 Minecraft recovery issue MC-211560 Minecraft recovery issue MC-211579 i bought minecraft but i can only play demo version MC-211647 cuenta perdida MC-211709 Minecraft Java Edition no longer available in launcher MC-211716 stuck in demo MC-212289 cant play full minecraft i got logged out MC-212360 I don't have minecraft MC-212441 Nie działa mi pełna wersja gry choć ją kupiłem. MC-212697 Bought Java edition still only lets me play trial MC-212887 i buy but only play demo MC-212925 Payed for Minecraft Java Edition and I can only acess the demo MC-213305 account bug MC-213344 I payed for the game but i did not recive it MC-213347 Don't see play button MC-213380 It says I have the demo when I bought it MC-213383 I can't access the full game MC-213500 i cant play the full version MC-213546 I've been charged twice for the game in my bank account and I haven't been granted MC-213570 Not letting me play full game MC-213670 Have paid account, but only launches demo. Old account, new PC MC-213982 bought it, dont have it MC-214174 /I bought the game, but when I want to play it only pops up "play demo" MC-214243 Minecraft Demo MC-214368 bought java and says i can only play the demo MC-214386 Ive purchased Java edition but when I download it I only get a Play in Demo World option MC-214527 Demo but i buy Minecraft MC-214541 Cant play Minecraft MC-214640 so just bought Minecraft java edition and i make an account after i buy it and then i launch the Minecraft lancher and it says play demo when i literaly just baught it MC-214734 Launcher MC-214765 I already bought minecraft for 2 monthes and now when i open minecraft it says play demo world MC-215130 Repurchasing the game? MC-215259 Can't play multiplayer or singleplayer MC-215268 I can't log in on mc launcher MC-215356 I have bought a minecraft account and it gives me to play demo MC-215372 Money taken, game not bought MC-215390 Premium account problem MC-215486 I was opening the minecraft launcher and then it suddenly said i had to re pay MC-215546 help MC-215556 i bought java its says i spent the 27 dollars but i can only play demo MC-215574 Reedem code MC-215611 I cant play the full version MC-215613 launcher error MC-215660 have paid but not got the game only the demo MC-215714 I had a minecraft account and now its in demo MC-215757 Game does not register as having been purchased MC-216030 Demo Only MC-216334 Still Demon version on Java Edition after purchase of the game MC-216427 Purchased Minecraft Java Edition Gone MC-216466 The launcher tells me i haven't purchased the game, even though i have. MC-216482 i bought java and then I signed out of my Microsoft account and now its saying i have to buy it again ? MC-216508 demo minecraft java MC-216527 I bought java then open my launcher and yet it still says i can only play the demo MC-216540 I bought java then open my launcher and yet it still says i can only play the demo MC-216551 I bought minecraft about a year ago and now when I want to turn it on it shows me that I haven't bought it and when I want to play I have to buy it MC-216555 hello I have a problem: I buy minecraft version java mes when I launch my game this offers me that the demo version MC-216556 hello I have a problem: I buy minecraft version java mes when I launch my game this offers me that the demo version MC-216558 i bought minecraft a few monts ago, its gone now MC-216606 hello I have a problem: I buy minecraft version java mes when I launch my game this offers me that the demo version MC-216956 not letting me on java MC-217054 i had bought minecraft and played on it for a couple months now it says i have the demo my username is grouchysnake332 MC-217061 I bought minecraft still dont work MC-217064 wont let me play MC-217075 Hi I recently bought Minecraft and today its telling me to buy it again MC-217076 Launcher problem MC-217196 only allows me to play the demo version MC-217298 [Not an account or billing issue] Launcher will not let me login to my minecraft account MC-217450 Demo world? MC-217456 Minecraft Launcher does not recognize my purchase, only let's me play demo MC-217476 Bug Problem MC-217599 collect minecraft payment MC-217703 I can´t find my purchased game. MC-217932 I bought minecraft but then when i tried to log in it says that i dont have minecraft and need to buy it again. MC-217989 I can only play Demo Mode MC-218025 demo Minecraft even tho I just bought it MC-218026 Purchased Java Edition but after download still only showing Demo Mode MC-218057 i bought the game but its still saying that i should buy the game again MC-218060 Getting "Play Demo World" only when own the software MC-218064 purchase error MC-218066 it charge me but i didin't get the game MC-218094 my moneys are gone MC-218231 Stuck in demo MC-218575 Java problem MC-218794 Microsoft Migration MC-218859 Playing error MC-218865 Stuck in demo version of minecraft MC-218955 my microsoft account says i have to buy mknecraft again all i did was try to install fabric modder and when i open minecraft launcher it says play demo MC-218968 Game not working MC-218984 UNABLE TO PLAY MINECRAFT JAVA EDITION MC-219086 I bought the full version of the java edition, but I only get the demo version MC-219116 Doesn't let me play minecraft. MC-219242 Minecraft demo... MC-219715 Only Demo MC-219788 Bought Minecraft Java Edition but can only play demo MC-219811 Paid for Minecraft, but I didn't receive the game MC-220076 im stuck in demo mode MC-220222 Minecraft only has a demo world when we have already bought Minecraft. MC-220403 I bought the game and I only get the demo MC-220522 Minecraft believes i have the demo when i don't MC-220649 help MC-220727 My Minecraft Launcher does not launch Minecraft MC-220744 Issues recovering my account MC-220817 The launcher says that I can only play the demo, when I have bought Java Edition MC-220819 No deja descargar el minecraft en otro dispositivo MC-220849 Błąd w Launcher MC-220981 Purchase issue MC-221318 still on the demo after purchasing MC-221320 Unable to play MC-221368 Bought java version but its only letting me play the demo MC-221522 when i bought the game it says i need to buy it again MC-221535 Cant install MC-221537 Bought Minecraft but still say play demo in the Minecraft Launcher MC-221875 Scammed MC-221912 demo MC-221932 java doesnt work MC-222227 have minecraft but can only play demo MC-222306 wont connect to mojang server MC-222348 The launcher/site says that I haven't purchased minecraft while I have MC-222452 it's making me pay again!!! MC-222460 demo only MC-222465 Minecraft Account can only access Demo World MC-222476 Minnecraft issue MC-222607 Minecraft PC 정품 데모 실행버그! MC-222707 I bought minecraft java edition but it will only let me play the demo i don´t know what to do MC-222733 It says play in the launcher but when i try to open the MCL it says Play Demo or Reset Demo world even though I bought it already. MC-222734 Java edition MC-222858 Purchased Minecraft Java Edition on Windows 7 and then Upgraded to Windows 10, Can't play anymore. MC-223048 It tells me that i dont have minecraft but i have already bought it MC-223219 Minecraft problem MC-223224 i dont know if this is a "bug" but... MC-223311 not letting me on java MC-223438 I have purchased the game but I can only access to demo version MC-223475 paid and got demo MC-223501 minecraft account got logged out and asking me to buy again even though i recently bought it again when it asked me to MC-223569 i bought the game but i cant play the full version MC-223601 I have an account, but it only lets me play the demo MC-223669 Minecraft purchase MC-223911 Can't Access Full Version MC-224016 i cant find the game on launcher MC-224088 launching in DEMO MC-224128 jest tylko demo MC-224133 bought minecraft java edition but only letting me play demo pls help MC-224241 Problem about launcher MC-224514 I bought minecraft but the game won't update from the demo MC-224515 When i load up the game it puts me in demo mode even though i have bought and played the game before MC-224633 Java Edition download MC-224876 Ошибка в лаунчере пишет что майнкрафт не куплен хотя он куплен MC-224977 i cant enter the game premium it says demostration even doe i have premium and have played for a week MC-224981 minecraft asks me to buy it again MC-224985 I purchased Minecraft but did not receive the game. MC-225089 i can't play mincraft though i bought. MC-225105 i can only play demo MC-225177 wont let me play full version MC-225397 Minecraft Java Says I need to buy it again MC-225485 I entered the redemption code ,but it is still a trial version MC-225486 I have bought the full version of Minecraft 2 months ago but now it is saying i only have the demo MC-225487 I got charged and didnt get the game MC-225563 Put into demo mode MC-225567 If you buy Minecraft, it's just a trial MC-225767 Minecraft Java Edition says I don't own it even though I bought it. MC-226004 i bought java and it charged my card but i can only play demo MC-226005 i bought java and it charged my card but i can only play demo MC-226008 purchasing MC-226018 Microsoft Java edtion Account only able to play demo MC-226163 Minecraft 1.16.5 Bug MC-226179 I Bought minecraft but it says play demo. MC-226284 Minecraft only shows demo mode MC-226308 Demo Bug for Logging into Minecraft Java MC-226409 I bought minecraft java edition twice and it still just shows the demo even though i bought the game twice (60 bucks) and no matter what I do it does not give me the full game. MC-226542 When I open my Minecraft Launcher, it is saying to buy Minecraft again since I already bought it. This is what I have my Minecraft for less than 1 month. Please help me MC-226623 Lost Access to Minecraft MC-226656 I bought Minecraft Premium with an email and changed to microsos and it came out as non-premium MC-226657 I bought Minecraft Premium with an email and changed to microsos and it came out as non-premium MC-226658 I bought Minecraft Premium with an email and changed to microsos and it came out as non-premium MC-226659 I bought Minecraft Premium with an email and changed to microsos and it came out as non-premium MC-226821 Account Bug MC-226863 i purchased and its not downloading MC-227052 I didn't get what I paid for MC-227375 bought the game MC-227416 Getting the play demo button when I already have the game MC-227609 account MC-227662 After changing to a new computer and reinstalling, it shows that only test games can be played MC-227730 I bought Minecraft Java edition and I am unable to log into my Minecraft MC-227734 I bought Minecraft. I can't play with that. MC-227772 Minecraft java problem MC-227793 When i load 1.17 it starts a demo instead of the game itself, and i bought the game MC-228086 Owning minecraft but it says demo mode MC-229285 I bought the game a year ago and now, it no longer says I have it anymore. MC-229514 i have the full game but apparently to the website i dont MC-229650 Lost Access to Minecraft MC-229852 Purchased JAVA edition disappeared when I downloaded CurseForge ap MC-229926 I can only play DEMO version of minecraft JAVA Edition MC-230029 Minecraft Launcher error MC-230034 Stuck in demo mode and says im offline MC-230169 minecraft acheté mais je n'ai accès qu'à la version démo MC-230315 Bought game but not getting off Demo. MC-230331 please MC-230351 Degradation to demo version MC-230400 Software Gone MC-230421 After login, all game dat is lost. Purchase required MC-230530 I got logged out and cant log back in MC-230684 I bought it but only experience it MC-230715 Minecraft java launcher error MC-230757 java buying gilched MC-230769 For some reason my frickin account is not registered into the mc launcher even though i already bought java and have a microsoft account. MC-230876 when i open my buyed minecraft its turn on minecraft trial MC-230939 problem with minecraft because of different microsoft users MC-231086 Cannot log in except in demo mode MC-231087 Failed authentication owing to 401 error MC-231218 It says i do not own the game anymore MC-231373 I bought the game and entered the code, but it keeps coming up as a trial. MC-231414 Wont let me play MC-231417 I've played minecraft for a few years but now it wont let me play multiplayer, single player, or realms. MC-231424 No puedo jugar por que me sale la versión demo del juego MC-231451 Minecraft Java edition is in demo mode MC-231484 Convertingproblems From Mojang to Microsoft MC-231502 Can only log into demo version MC-231592 purchased minecraft but updated launcher only shows demo MC-231661 i can't access to the full game MC-231662 Can't sign in to Minecraft Launcher/Play Java version MC-231681 Installing MC-231694 demo MC-231759 mi cuenta de minecraft desaparecio, necesito ayuda MC-231795 STOP CLOSING ISSUES BEFORE FIXING THEM!!!!!!!!!!! MC-231799 I can't open my Minecraft MC-231997 Have purchased game before asking to purchase again? MC-232116 Account Demo MC-232231 beginning of game MC-232248 Payment bug MC-232261 Demo world? MC-232288 my game is broken MC-232338 I purchased minecraft but he wont accept it MC-232357 I cant play my minecraft MC-232363 Minecraft title screen is only DEMO mode MC-232396 We were logged out and it said play demo MC-232414 only demo versions MC-232447 Demo mode.. MC-232463 I have the game, but the launcher start the demo version MC-232470 Not able to play anything besides the Demo!! MC-232475 My minecraft account randomly became a demo MC-232494 can't log in to minecraft MC-232500 my account MC-232524 I have to buy Mincraft Again MC-232529 MCL MC-232552 "I dont have java edition on the account" MC-232555 it only lets me play the demo version even though i have the full one MC-232561 mc acc says play demo MC-232573 minecraft Java sign in problem MC-232616 After changing name I can only play Demo Version. MC-232628 I payed for minecraft java edition and when I try downloading the game it keeps bringing me to the minecraft demo. I have tried many times to repair the bug but it wont let me. It would be great if I could get my money back and get the game again. MC-232635 Minecraft is only loading a trail version MC-232636 when i click to open mynecraft in laucher, i open the demo version MC-232640 i bought minecraft but i didnt get it MC-232718 Prenium Account Demo bug ? MC-232790 Wenn ich das Spiel starten möchte wird mir angezeigt dass ich nur die Demo Version des Spiels besitzte obwohl ich das Spiel bereits gekauft habe. MC-232874 I bought the real minecraft java on my computer but when I try to load the game it just says, Play demo, instead of the actual game MC-232940 i own minecraft but only have access to the demo version MC-232954 Can't play the game normaly MC-232957 it wont let me play MC-232985 why do i have to keep buying minecraft each year MC-233022 I can't play minecraft MC-233036 i bought the game but can only play the demo MC-233144 I have already bought minecraft but i have only option to play demo. MC-233145 I have already bought minecraft java but i have only option to play demo. MC-233146 I bought minecraft java on the website, but I only can play demo. i bought it today with an microsoft account and it didn`t work. MC-233160 I purchased Minecraft: Java Edition but can only play the demo version. MC-233194 My minecraft got deleted from my account for no reason. MC-233239 purchase not detected MC-233326 I decided to check out the most recent update on minecraft. I logged in. I loaded up the launcher, pressed launch and boom, im on a trail. MC-233333 My account has no copy of my minecrafts on it both java and bedrock MC-233350 Hi!, so the reason i created this bug report is because of my minecraft launcher (i think) MC-233355 Demo instead of full game when i have had full for years. MC-233372 Stuck on demo even though i have Microsoft account logged in MC-233414 Besitze Minecraft darf aber nur Demo spielen MC-233489 demo MC-233547 hicimos la compra del juego en enero de este año, para los reyes magos MC-233610 Stuck in Demo Edition MC-233623 I bought minecraft but in minecraft launcher at play demo MC-233630 the purchased game is missing MC-233705 my minecraft launcher wont let me play minecraft MC-233724 Launcher doesn't allow me to play the full game MC-233730 no me deja jugar minecraft java edition ya que me pide que lo compre aunque ya lo hice MC-233731 I own minecraft but it says I dont MC-233742 I tried going into minecraft 1.16.5 forge but when it loaded it sayed: Play demo world and something like that MC-233807 It shows demo version even though I bought the game. MC-233910 I bought minecraft premium then downloaded launcher and i cant play it because there is only "play demo". MC-233933 I can get into Minecraft Java edition even though I bought the card from Walmart and it got activated it has been working for weeks and now it is telling me I have to play the demo or rebuy Minecraft as a whole. How do I fix this issue? MC-233988 Order not gone through MC-234049 it is saying i do not own java edition after account migration MC-234059 I own the game but it only allows me to use the demo MC-234120 Third party MC-234130 not able to get into Minecraft with it only letting me play demo MC-234159 After Migrated to Microsoft Account, i have lost my Minecraft Java Edition MC-234239 I bought minecraft java long time ago but i can only play demo now MC-234273 when i buy minecraft it does not work and says there is a error MC-234362 minecraft does not recognize that I have purchased the game MC-234411 i bought the game MC-234435 Stuck in demo even though i Bought the Minecraft Java edition MC-234524 Minecraft says that I own the game, and when I launch the game it gives me the demo MC-234553 My daughters minecraft doesn't work MC-234554 My daughters minecraft doesn't work MC-234598 it keeps sayinig demo when i already bought it MC-234624 Fail from de instant gaming code MC-234729 Full Game MC-234998 i'm stuck in the demo version MC-235005 bought the game but it says i didn't MC-235092 Only demo version is playable after I bought Minecraft MC-235095 Migration issue!!!! MC-235110 I buy Minecraft but it keep say demo so I don't know what to do MC-235162 Possible bug or just poorly made website. MC-235164 Stuck on Minecraft Demo after migrating from Mojang to Microsoft MC-235167 Minecraft Launcher MC-235180 My account became a demo account when I have a prime account. MC-235206 I've already purchased Minecraft, but I have to buy it again if it's because of a bug MC-235223 Only Demo Available MC-235225 Nach der Migration MC-235252 keep getting demo version MC-235287 accounts MC-235373 NVM HE DIDNT DO IT CORRECTLY MC-235405 My account has not transfered MC-235419 I bought the game and it tells me to use a trial version MC-235465 Cant log in because of migration MC-235479 demo world bug MC-235522 Migration not completed (?) MC-235562 When I launch the game, it says to play the demo version. MC-235633 Launcher bug MC-235690 Purchase MC-235739 Migration MC-235764 I have bought minecraft java before but I can redownload it MC-235774 my game wont show up MC-235814 Minecraft charged me and I didn't get the game MC-235879 Problem migrating Mojang account to Microsoft MC-235897 yaqeen MC-235904 bought it and it wont let me play it MC-235912 Minecraft Launcher only displays the demo version. MC-235932 Rebuy game after migration MC-235956 Migration MC-235962 i buy minecraft java MC-236077 Wont let me log in MC-236091 I need help redeeming account MC-236101 Can't Use Payed-for Minecraft Even Though I've Payed For It MC-236139 I got an error while migrating my Mojang account MC-236184 "Play Demo" instead of play after migrating accound MC-236192 migrated account issue MC-236195 Game inaccessible after migration MC-236218 I've buy minecraft but the game still give me demo MC-236260 Loss of game ownership MC-236326 Stuck in demo version after migration MC-236340 I transferred my account to microsoft now asking me to buy again MC-236347 Can't get into the game MC-236434 minecraft appears as demo minecraft when i already purchased minecraft MC-236450 Can't access full version of minecraft on migrated account. MC-236454 while I was switching my mojang account to a microsoft. It deleted my account. I would like it back MC-236455 i paid for minecraft and then installed it and it gave me the demo minecraft and i wont let my pay for it MC-236475 the launcher stays at demo mode after i purchased it MC-236479 I cant log in MC-236533 Just migrated my Mojang account to Microsoft one and can't play Minecraft because it says to buy it, but I already have it on my Mojang account. MC-236684 Launcher play game problem MC-236694 Stuck in demo mode MC-236887 i purchased minecraft java and i can only play the demo MC-236949 I can't play MC-236986 Launcher says I need to buy the game, but I already have MC-237200 Not recognizing an owned copy of MC MC-237280 I got onto the launcher and it said I could only play the demo. MC-237285 Can't play minecraft offline after migrating MC-237337 After account Migration only demo version playable MC-237365 Purchased MC Java But Only Offers Demo MC-237368 Minecraft removed from account after migrating? MC-237386 Unable to play the game MC-237390 Asked to purchase the game again after migrating to a Microsoft account MC-237530 New Microsoft Messed Up My Minecraft MC-237535 Unable to play MC-237596 Switched account to microsoft and says I dont own anymore MC-237649 Demo version even though i bought minecraft MC-237656 my minecraft is a demo minecraf tfor no reason MC-237752  I am trying to use Minecraft but whenever I open the Mac app it says I need to buy Minecraft again when I have already bought Minecraft. MC-238025 Unable to sign in after Microsoft account migration MC-238026 Migrated Account doesnt have minecraft on it MC-238181 Difficulté de téléchargement MC-238199 Can´t play minecraft MC-238223 It wants me to buy Mc java edition when i already have it. MC-238362 Not able to login Mojang Account in MCJE Launcher MC-238364 Error , I can 't go in to play Minecraft . Since he writes that there is only a demonstrative game and does not show that I have minecraft . MC-238367 Cannot play Offline after migrating account MC-238415 didnt give me game MC-238416 error after emigration MC-238520 I cannot play Minecraft: Java Edition MC-238550 Can't log in after migrating account MC-238586 demo mode MC-238784 Launcher only shows demo mode after migration MC-239007 login issues MC-239077 I migrated my account and now it trys to make me buy the game again MC-239590 Java Edition gekauft aktiviert MC-239711 Error launcher MC-239792 impossible to play the full version after purchase MC-239813 I bought minecraft and I can only play the demo MC-239990 Glitched me into demo mode MC-240076 The paid game isnt recognized MC-240214 only lets me play demo MC-240310 After migrating affects MC-240680 Telling me to pay for the game again MC-240682 Launcher erróneo / launcher with error MC-240874 I bought Minecraft Java Edition, activated the code, but after reinstalling Windows, I need to buy it again. MC-241015 when i migrated my account, it claims that i need to purchase miecraft java edition, even though i have had an account for 7 years. MC-241016 when I migrated my account, it Says that I need to purchase Minecraft java edition, even though I had the game on my mojang account. MC-241023 Minecraft Launcher not showing that I own and not able to play Minecraft java edition or windows 10 edition MC-241078 I Cant Play Minecraft MC-241102 Minecraft account order lost after migration MC-241110 Migration Issue MC-241121 my minecraft java edition has not migrated MC-241186 bug MC-241312 I'm having issues with buying MC-241340 I have already bought minecraft and was having issues with the launcher so i uninstalled the launcher and deleted the .minecraft file after that i went to redownload the launcher but when i logged into my account it said that i had to buy it again MC-241387 Minecraft Java ReBuy bug MC-241482 Minecraft Java Edition gone after migration MC-242556 Lost my game MC-242669 Minecraft account MC-260680 Was Gifted MC on PC, and it still says Demo MC-261565 It wants me to buy Minecraft Java Edition even though I already own the game MC-267266 sign in is not working MCL-15504 Proszę pomóżcie! MCL-15599 lancement demo MCL-15632 i can't start minecraft MCL-15789 only demo MCL-15802 I already bought minecraft MCL-15803 I already bought minecraft and it's written play demo MCL-15827 i can't login MCL-15877 i bought minecraft but it still said that i have a demo MCL-15986 ich kann nur noch die demo spielen MCL-15992 Bought minecraft and now can only play demo MCL-16019 Can only access minecraft demo. MCL-16075 Bought Minecraft Java, But Launcher Says I Haven't MCL-16081 Minecraft Demo error MCL-16082 I bought the Minecraft Java Version for Windows and I only got the demo version MCL-16089 i bought minecraft and i cant even download it MCL-16097 I bought Minecraft and it only lets me play the demo MCL-16103 Kann nur die Demoversion spielen trotz das ich die Vollversion gekauft habe. MCL-16147 Minecraft Java edition not updated MCL-16148 J'ai acheté Minecraft Java Edition via le lanceur mais le lanceur m'indique toujours que je doit acheté le jeu et que je peut jouer a la demo MCL-16169 i bought minecraft and- MCL-16184 i cant go in java MCL-16185 I have buyed the game (in microsoft store) but i cant you the launcher MCL-16209 Minecraft Launcher Say I haven't bought java when I have bought MCL-16210 bought the game from amazon doesnt let me play still MCL-16218 Bought Minecraft, Launched Minecraft Launcher, Says I can only play the Demo and I need to buy Minecraft-again. MCL-16230 I bought Minecraft-Java Edition, but they tell me that I can play only demo mode MCL-16250 I've bought minecraft, Opened up the launcher and played. And a few weeks later it says that I can only play the minecraft demo and I have to buy minecraft again. MCL-16255 I bought the game and downloaded it but it says that I don't own it MCL-16261 i have purchased java edition and the latest launcher will only let me play demo MCL-16284 Not purchased. MCL-16288 I ran the launcher, but only the trial version plays. MCL-16320 my minecraft wont open. MCL-16338 Keeps giving me the demo version even though I payed for the real version. MCL-16361 compre minecraft y me sale que tengo la demo MCL-16369 Bought Java edition but Launcher says I do not own it. MCL-16404 It only allows me to play a demo world, and it says I have to download Minecraft again, which I have done several times already and its still a demo world MCL-16411 I bought minecraft and when I was to launch it. I needed to buy it again MCL-16430 I bought the game but i cant play it through the minecraft launcher MCL-16449 I bought minecraft and it doesnt let me play it MCL-16474 demo version only available after i bought 1.16.4 version MCL-16487 Games that have been purchased, log in to become a trial version MCL-16521 I just bought minecraf java edition and the launcher only lets me play demo and I already redeemed the code MCL-16531 Minecraft Launcher saying I didn't buy Minecraft MCL-16543 I cant play mc it says i have demo even tho i have a java account. MCL-16564 Play demo bug MCL-16579 I bought minecraft a few months back, but I can only play on demo mode. MCL-16624 Minecraft Launcher no longer recognizes bought Dungeons MCL-16634 Why my minecraft becomes demo? MCL-16642 It marks me I need to buy the game MCL-16670 My MC Launcher only has demo, but I already purchased MC Java edition MCL-16672 I buy me minecraft and After 2 days I wanna play minercaft and its Doesnt worrk there say you can buy minecraft and i buy this befor thats make me so made MCL-16675 Can only play Demo version MCL-16676 Can only play Demo version MCL-16699 I bought minecraft but i can only play the demo and i downloaded the launcher twice MCL-16764 Minecraft launcher keeps saying demo MCL-16873 The launcher asks to buy minecraft on an account for which a license has already been purchased. MCL-16880 I was gonna play minecraft but it said play demo even though i bought it already. MCL-16903 Gekauftes Spiel kann trotzdem nur als Demo-Version gespielt werden MCL-16910 i cant get access to play on using Microsoft account MCL-16929 Launcher does not recognize purchase of MC Java and will not run demo or purchased version. MCL-16934 Minecraft dungeons is no longer in my luncher... MCL-16957 I paid for the game but it's still demo (demo) MCL-16958 The Game Is Paid For But Says "Play demo" every time I try and play a server when in the game it will not work MCL-16964 game paid for but it says play demo and when i go onto any servers it says restart and when i do it does nothing MCL-16968 Game paid for and its still demo MCL-16976 Says I don't own MCL-16990 I bought the game, but when I enter the launcher or on the website it says I didn't buy MCL-16992 The payment went through but it still says i didn't make the purchase MCL-17012 I CANT START MINECRAFT MCL-17075 Updated Launcher. Now saying I don't own the game and need to buy it. MCL-17088 Problem after purchase, in the launcher MCL-17091 I cannot access Minecraft Dungeons from the new new unified launcher. MCL-17094 I paid for the game but it says that i don't have it. MCL-17103 I buyed minecraft but doesn't have acces to it MCL-17106 Problem with the purchase and the Minecraft Java Edition account MCL-17107 It will not open minecraft java edition MCL-17117 Something went wrong in the login process. MCL-17124 I bought-1 x Minecraft: Java Edition at the price of RUB 1900.00 and does not download, only the demo version is available. MCL-17140 i bought the game but i don't have any app, and the launcher just makes me buy it again MCL-17200 Cannot play the full game while offline MCL-17268 The launcher keeps telling me to install minecraft dungeons which i already have installed MCL-17272 It wants me to buy minecraft again for a new update MCL-17288 I bought a minecraft but the launcher says that I didn't bought it! MCL-17331 No play button, only a Buy button MCL-17333 Bought the game, can only play demo MCL-17392 I just bought minecraft my user is Pastelllin and it gives me a start up screen with "play demo" when I just purchased it. MCL-17398 java edition wont work MCL-17419 I can't play minecraft dungeons MCL-17425 says i need to rebuy the game MCL-17449 No Mojang account MCL-17468 Launcher asks to buy Dungeons again MCL-17480 game launcher MCL-17488 Mcl bought but says Demo MCL-17500 Bought MCJE but still says demo in launcher MCL-17525 So I bought the Java version of Minecraft so when I wanted to play it, it said along the lines of play demo. MCL-17526 cant load minecraft MCL-17533 minecraft launcher MCL-17540 The launcher/site says that I haven't purchased minecraft while I have MCL-17545 Can't play full version of the game only demo MCL-17550 bought minecraft but cant use it MCL-17553 I bought a full version Minecraft but got only the Demo MCL-17561 i bought the game and i cant play it. MCL-17573 Play demo MCL-17595 I can't access Minecraft Dungeons MCL-17600 It shows the PLAY DEMO button even though i bought java and am on the correct account MCL-17608 I can only play demo mode but I am on my count MCL-17620 i bought minecraft but its telling me that i need to buy it again MCL-17642 My game believes that I don't own mine craft anymore since I haven't played on this account for a while. MCL-17643 I paid for the game but it's still demo MCL-17661 Stuck in demo mode MCL-17693 Demo MCL-17766 I bought the game but it doesnt appear MCL-17776 I opened the launcher and it wouldn't log me in and said for me to demo. MCL-17862 Problem with Minecraft Launcher. MCL-17869 Minecraft Demo MCL-17909 demo MCL-17925 I Own Minecraft JAVA Launcher and Bought The Game But I Dont Have It MCL-17996 Trial version MCL-18055 I bought the game online using the Microsoft Windows 10 edition but when I open the launcher, I can only play the Java Edition Demo and nothing else. MCL-18057 I can't log into minecraft after I bought I can only play the DEMO MCL-18112 Says play demo when i payed for java MCL-18237 I lost my account MCL-18309 i have demo bug MCL-18432 Bugged minecraft premium acces MCL-18439 "play demo" when Ive already bought the game? MCL-18472 no longer own minecraft MCL-18554 i bought minecraft but cant play it says i have to purchase the game MCL-18564 Can't play MCL-18576 为啥我买了还是提示试玩呢 MCL-18667 Minecraft launcher has a problem MCL-18712 I already made the purchase and it appears to me to play the demo MCL-18738 No me deja iniciar en Launcher MCL-18739 No me deja iniciar en Launcher MCL-18832 i purchased minecraft with a Microsoft account but it is not saying that I haven't purchased it yet and only have the demo MCL-18833 multiplayer and demo problems MCL-18838 i own minecraft but its says i need to buy it please help. MCL-18891 i bought mc java but did not get it MCL-18894 I am stuck in demo mode but access me the full game MCL-18904 Eu Quero Um Minecraft Não DEMO MCL-18998 issue with playing java minecraft MCL-19034 Bug MCL-19078 When I open the launcher Minecraft tells me to try a demo even thought I bought the full game MCL-19123 Bug in my Mojang account. MCL-19161 every time I press play it sends me to demo version. i bought the game already both versions and it still puts me in the demo version. MCL-19173 microsoft account doesnt have minecraft but mojang one does MCL-19242 Bought the Minecraft Dungeons Ultimate for the Launcher and it still says buy now. MCL-19253 I cannot play in my Minecraft account and tells I didnt bought the game MCL-19259 Launcher says to buy the game when a friend actually gifted me the 24 euro version MCL-19273 Can only play Minecraft demo MCL-19280 stuck in demo mode MCL-19282 Why i cant log into my microsoft account MCL-19302 Minecraft showing Demo Version MCL-19305 Help with Dungeons Ultimate Edition MCL-19306 The launcher will not install the game MCL-19328 Says i havnt purchased minecraft MCL-19335 I can no longer launch the game MCL-19349 yesterday i got onto minecraft and it said i could migrate my account to microsoft so i did but then when i logged in it said that i did not own minecraft and to switch to my mojang account it did not work MCL-19360 Minecraft Version Purchases MCL-19383 Keep popping up the login screen repeatedly and unable to start the game MCL-19402 Can only play the Minecraft Demo when off Wi-Fi MCL-19414 My minecraft launcher says play demo MCL-19436 minecraft MCL-19476 My purchased game is gone MCL-19479 Unable to play full game offline after migrating account MCL-19486 demo mode MCL-19494 Minecraft dugons need to buy MCL-19496 I bought and downloaded java edition got sighed up and it said only, play demo. I tried to uninstall it and reinstall it and it still did not work please help me. MCL-19528 Can't connect to Minecraft services MCL-19544 i bought minecraft but it says play demo when i log in MCL-19549 I bought Minecraft previously and now I don't have it MCL-19562 I cannot download minecraft from minecraft.net site MCL-19567 I have the game for over a year now, but lately, whenever I open the launcher, it askes me to buy the game again. MCL-19573 遷移後的微軟帳號無法遊玩完整版 MCL-19574 Microsoft account cannot play the full version after migration MCL-19587 I can't connect to the launcher since my migration MCL-19594 Login Bug After Migrating to Microsoft Account MCL-19604 the launcher stays at demo mode after i purchased it MCL-19606 Launcher Not Remembering Account Validity After Migration MCL-19615 Minecraft migration demo MCL-19622 ml say i dont own java after migration MCL-19625 Can only play demo even when I bought Minecraft MCL-19637 Migrated Microsoft Account at Demo Mode MCL-19647 Minecraft account lost MCL-19654 cannot access purchased Full edition java minecraft MCL-19658 Bought Java but can't play it MCL-19659 Minecraft username not showing ownership of Java edition in launcher MCL-19661 Unable to log in to minecraft launcher after account migration MCL-19678 Sooo today i got a problem while trying to open minecraft and well... MCL-19693 Can't login to Microsoft Minecraft account MCL-19704 After Migrating my account it says I no longer own Minecraft Please help@ MCL-19727 The launcher makes my alternate accounts say they don't have the full version MCL-19741 One month after moving the Microsoft account forward, it becomes a demo version MCL-19759 Migration Microsoft MCL-19789 I Bought Java Minecraft And It Is Not Working (READ DESC.) MCL-19793 error connecting to minecraft services in launcher (demo game) MCL-19798 bought game but can only play the demo MCL-19835 I migrated my account, switched to MS login, launcher tells me I need to re-buy Minecraft MCL-19911 Alt account stuck in demo after migration MCL-19918 bought the game minecraft launcher says i didnt after i log on MCL-19933 purchase error MCL-19941 Launcher requires me to purchase Java Minecraft again MCL-19953 cant play minecraft java even though i bought it MCL-19971 not able to access paid world MCL-19997 Lost playability in java edition MCL-20077 Launcher error MCL-20305 Just Mirgated Mojang to Micsoft account and now I am not able to connect to the Microsft servies MCL-20366 cant log in to launcher MCL-20382 New Microsoft MC Launcher can't connect to Minecraft services MCL-20438 I can log in but it says I didn´t buy the Game MCL-20444 When I log into the launcher it says I haven't bought Minecraft. MCL-20453 My Minecraft Java Version is a Demo WHY I bought it MCL-20474 Account MCL-20485 Couldn't connect to Minecraft services - no longer own minecraft MCL-20488 Says "play demo" even though I can play the game MCL-20500 Says "Buy Now" and "Play Demo" even when i own game MCL-20501 sign in not possible MCL-20522 Launcher only showing Demo for java edition MCL-20549 Lost access to Minecraft Java Edition MCL-20559 making me buy java again MCL-20638 Launcher not showing Play button MCL-20664 New Lancher will only allow my to play demo when I own the game. MCL-20687 Since migrating, I cannot sign into my Minecraft account. When I attempt to do so, I am prompted to purchase the game. Interestingly, my son's account still signs in, but can only play offline. MCL-20720 Minecraft Launcher only allows demo play of Java Edition despite owning full game MCL-20738 The Minecraft Launcher does not recognize that Minecraft was purchased. MCL-20748 Askin to repurchase minecraft MCL-20792 Isn't connecting to Minecraft servers MCL-20803 I can't connect to the Minecraft services MCL-20823 downloaded java edition on the launcher says play demo MCL-20830 i bought minecraft through the microsft store but when i go to play i have to play only the demo version of the game MCL-20831 Can't start Minecraft Java its suddently DEMO MCL-20846 Minecraft services MCL-20864 Minecraft launcher has a problem MCL-20886 My minecraft launcher doesnt show i own both bedrock and java minecraft MCL-20918 I Bought Minecraft, It asked me to buy it again MCL-20929 Error in finding my account MCL-20951 Mojang to Microsoft transfer MCL-21004 My account doesn't show minecraft has been purchased. MCL-21012 When I try to login to my Microsoft account it only lets me play the "demo" MCL-21133 Game went from Paid Full Version to DEMO after Updating MCL-21199 No game on account MCL-21409 launcher and game won't recognize that I bought minecraft windows 10 edition MCL-21411 launcher and game won't recognize that I own minecraft windows 10 edition MCL-21424 I can't play Minecraft Java edition. MCL-21433 I have perfect internet and Java edition, but it keeps saying play offline or play demo MCL-21471 Can't log MCL-21479 Launcher Acting weird MCL-21485 Minecraft "Play Demo" Bug MCL-21487 Launcher not connected to internet when my computer IS connected MCL-21497 It dosen't log in whit my account MCL-21511 Launcher does not register I have full version bought MCL-21534 after purchasing, downloaded from email, buy it's demo MCL-21542 Launcher saying I have no network connection even though I am currently connected to the internet MCL-21548 Problems with logging in MCL-21550 I already buyed the game but the new launcher dosen't let me play the game MCL-21592 Do not want to connect to Services MCL-21620 "Oh no! Something went wrong, and we couldn't connect to the Minecraft services." MCL-22111 Can`t join without vpn MCL-22352 very buggy after chandging emails hooked to Microsoft account MCL-22362 Launcher Issue MCL-22374 Stuck in demo mode MCL-22385 "Oh no! something went wrong and we couldn't connect to the minecraft services" flashing and not recognizing my account MCL-22574 Java Edition has been changed to BedRock Edition MCL-22973 can't play java MCL-23000 I Bought Minecraft But Can Only Play Demo Version MCL-23156 launcher keeps refresing MCL-23751 Launcher asking me to buy Java and Bedrock again. MCL-23752 Launcher is asking me to buy Java again. MCL-24104 My friend couldnt install minecraft java after he swicthed from a mojang to microsoft account MCL-24702 Minecraft Java stuck on 'Buy' on launcher screen MCL-24715 I bought Minecraft: Bedrock Edition, and although the official website confirms I own it, the Minecraft Launcher shows that I don’t have it and asks me to buy it again. I’m looking for help to resolve this issue. MCL-24779 For some reason, I can only play Minecraft bedrock demo but I bought the game already. MCL-24806 Java Edition doesn't show GamerTag on bottom right. I cannot play game and button shows Buy Now instead of play. MCPE-111257 Demoversion obwohl Kauf von Vollversion MCPE-111259 I own the fullversion but the demo launches MCPE-147545 there must be a license WEB-3758 I bought the game and it says i can play the demo WEB-3897 i bought mc but i cant play it WEB-3978 Trying to migrate Minecraft account to Mojang WEB-4055 got the game but it says that I didn't WEB-4059 login and owner ship WEB-4239 HELP, I bought minecraft java, but it does not appear in my account WEB-4590 Purchase Not Showing Up? WEB-4623 I've tried logging into my account on the minecraft website, but it says that I don't own the full game, even though I do and Have it on 2 devices. Is there anything to do to fix this? WEB-5374 It says that i need to buy the game again. WEB-5652 i apparently dont own minecraft?

Attachments

Comments

migrated

Hi, it sounds like you got some account issues! This site intended for bugs so we can't really help you out here, but try these things:

1. Locate the receipt sent to the Microsoft Email that was used when purchasing Minecraft: Java Edition
2. Use this email to sign in to Minecraft Launcher
3. if you have several accounts, you can sign in with all of them in the launcher. Click Settings, and Accounts, and there you can add additional Microsoft Accounts
4. Make sure you switch to the Microsoft account that you own the game on
5. You can also sign in on minecraft.net to verify that you own the game

Hope this helps you get your issue solved!

migrated

Then where should I ask?

I didn't get an email.

migrated

Customer Support should be able to assist you. Did my steps not work for you?

migrated

I put in an inquiry, and I got a link to the answer right away. It looks like this link.
But I couldn't access the link, so I put the inquiry back in, but I got the same answer. Is the answer coming back later again?

Avoma

You can also see this article as well for steps to potentially fix this problem. 🙂

migrated

Our customer support has a high volume of tickets currently to process, so it might take a while before you get an answer. I'm afraid we can't say when. Hope you get it solved with their help!

migrated

It is not solution.

Give my money back!

 

violine1101

If the instructions in the box above don't help, please contact Customer Support. Same thing if you want a refund.

[Mojang] Mega_Spud (Jay)

New Minecraft: Java Edition accounts and migrated Mojang accounts are now linked to Microsoft accounts and you will use that Microsoft account to log in to your account. Mojang accounts are not available to be created or used for these new Java Edition accounts. Please make sure you are using the correct login option and the correct Microsoft account that was used during the purchase or migration process.

If you purchased after Dec 1st, 2020, or have migrated your Mojang account to a Microsoft account, and are having any issues logging in make sure you sign in using the Microsoft account option and not the Mojang account login option, as Mojang logins are only for accounts purchased before Dec 1st, 2020 or accounts that have not migrated yet.

If you are seeing the Demo mode unexpectedly it is likely that you need to sign in with your Microsoft account:

[media]

If you have already started to sign in, you can go back and then try and add / sign in with your Microsoft account:

[media]

For more information, please refer to the help article here: https://help.minecraft.net/hc/en-us/articles/4403192913933

migrated

I have the exact same problem after migrating my account to Microsoft. Now my launcher says that I can only play in the demo version. As you already know, after the migration, you can't log in via the Mojang account anymore, so it means that I went back and logged in via my Microsoft account.

One thing to mention though is I did my transaction via my first email address which obviously was linked to my Mojang account back then. However, I had no Microsoft account with that email address, and I migrated using my second email address which had a Microsoft account linked with it. I think the problem is somehow is related to this.

I've been talking to one of the agents in customer support within the past week to solve the problem. But they finally referred me here. Please don't refer me back to the customer support services. Thanks! 

NeunEinser

Hello @unknown,

I think what Customer Support might have meant is that you should try to follow the steps provided in the moderator note at the top and see if that resolves your issue.

In any case, we on the tracker do not have any kind of tools that allow us to access your account and resolve potential issues with it, so we will unfortunately not be able to help you any further than this.

So please try to see if the steps mentioned above resolve the issue for you, and otherwise please reply on your support ticket once more.

Sorry for the inconveniences.

migrated

Thanks for your reply @NeunEinser. I've read the moderator note and although the hyperlink in the 7th step does not show anything to me (as I've shown in the attachments of this comment), I've done the steps mentioned and I'm still unable to fully play the game.

[media]
migrated

Also, it seems that this issue and all its duplicates are being tagged as "resolved". To my knowledge, this issue has not been resolved since I'm still faced with this problem after 2 weeks of migration. Please don't tag issues falsely. Thanks.

[MOD] Greymagic27

@unknown Thanks for pointing out the broken link on the moderator note. This has now been fixed!

As for the resolution of the reports, this is a bug tracker and so we try to make sure that we don't have multiple reports describing the same issue. For that reason all the reports describing a situation where you can only play the demo have been merged into this one, hence the resolved (duplicate) resolution.

migrated

I had the same issue after i migrated my Minecraft account, i have contacted the Mojang support and they gave me some useless troubleshooting steps, none of them worked and the problem is on their side!
I've tried to login to my Microsoft account with my laptop, friend's pc, own pc you name it!
they told me that they have reported this issue to the internal team, but i don't think they are working on it alot
its been weeks and they just tell me that if there's an update they will respond to my mails

the only thing we can do is to keep on mailing them over and over so they can know we really want our account back and they should look in to it more and fix it faster, i know its annoying but its the only way

migrated

i just had this game for a month and i was loving it but here i am trying to get back my account that i have fully paid for 😞

migrated

The problem for my case persists. No fix mentioned by the customer support or here at the moderator note could help solve the problem. I'll be doing this every once in a while in hope of a fix!

migrated

The MC launcher still does not communicate with the services and is available only on demo mode! V.1.17.1

migrated

Same problem here... but in MacOS.

The answer from the support team was tu look for help here 😞

I can only play the demo and it's been a month

migrated

I keep getting sent here, but it's not related to my problem. My problem is that I can't play offline because it wants me to sign in, but when I'm away from wifi, obviously I cannot sign in. So I literally cannot play offline unless I am online...which would make it online....which means that Offline does not exist

tryashtar

@unknown, I think that's filed under MCL-19645

migrated

Get sent here from CS just to find that my issue needs to be resolved with them not here. This company is painfully difficult to work with.

migrated

same problem, still isn´t fixed 

Dott

Maybe it's a bug related to the new launcher that has been reported a lot lately, try downloading and using the old launcher?

migrated

I was struggling with this for ages, until I noted that my Microsoft account was under a different email address than my Mojang account used to be. After I went into my Microsoft account and added an extra email address (the one I had used with Mojang), then after that, the full version became available through the Microsoft Launcher as well as the old Launcher.

Can't believe how hard it was to figure that out. Hope this info helps someone else out there!

migrated

After migration, the running launcher continued to use stale data / display format. After closing the launcher and running it again, the display was correct and I was able to play the full Java version of the game.

Suggestions: Find a way for the migration activity to either refresh the launcher or force it to close and reload. Also notify players that they should rerun the launcher manually if it doesn't happen automatically.

migrated

I still can't access the Java version of the game I paid for before being transferred over to the main account and following all the steps. When attempting to go back to the older launcher it still doesn't work for the Microsoft or Mojang half of the account.
Says I own it in the Mojang that should be the Microsoft side of the game however it just doesn't let me go to the Mojang account.

Donuts1000

Anyone running into this problem: We need your launcher log file attached to this bug from your .minecraft folder. There are several other bugs open for this issue and we've been tracking it elsewhere - but please attach your launcher log file here so we can figure this out. 

ctr17163: I don't know what you mean by "main account." I need a very clear description of what you're running into so we can figure this out (what is the "Microsoft" vs the "Mojang" half of your accounts?). Mojang accounts should be at a required migration state so you might just have to migrate that to a microsoft account to make anything work. Mojang accounts can't be used anymore. 

migrated

I started experiencing this issue yesterday.  I migrated my Mojang account 2 months ago.  Been playing quite a bit since no problem.  Then went to play last night and only gives me the "Play Demo" option.  I wrote Mojang customer support including my Transaction ID but no response.   I have 3 other accounts that are OK.  Kids were able to play last night.  This is poor, no way to put it. 

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Donuts1000

Ok, I want to get you more direct support if you're encountering this. Please report a support case so that we can have a closer look at your problem. You can do that here:  https://aka.ms/MCLauncherSupport

 

Please start that support ticket with the following text: "Reporting from MCL-16570 to provide the requested information". This is so that our support team can find you easily and forward that to us.

 

Then include screenshots of the launcher, the launcher_log.txt file (from this location on your PC: %appdata%\.minecraft ) , your Xbox Gamertag, and information on how you own Minecraft Java and/or Bedrock. Was it a direct purchase on minecraft.net or by game pass?

migrated

Submitted the info you requested.  Didn't get a confirmation email or acknowledgement so hope it worked.  If I sign in to "www.minecraft.net/" and check some of the links it is not showing I own the game.  I've played several times since MS account migration.

Donuts1000

@max81122: 

Are you saying the account you bought Java with cannot play Java, or your kids' accounts are unable to play Java via a family sharing situation?

Maybe related but probably not, but still: Please ensure you have this application installed and are logged in to this as well:

Xbox Console Companion:  https://aka.ms/XboxConsoleCompanion

migrated

Issue is only affecting one account.  Other accounts can play normally over LAN.  I used to be able to play on LAN after the migration too; did so many times.  Since Friday MC Java says "Play Demo" and I can't play.  

 

MC isn't expensive and I am tempted to just buy another copy to solve this.  But at this point I have little confidence that the other accounts won't experience this issue.  And days go by before it gets fixed.  Really disappointed here.  What's going on with MC these days?  I bought 3 copies MC Dungeons for multiplayer play on the Nintendo switches in the family.  Works but constant crashes; it's a well known issue.

migrated

Any update on my case?  I really would like to play today (Friday).  A week has gone by.  

 

I received an auto confirmation email on Tuesday from "Minecraft Help <[email protected]>" that the issue is being worked on, but nothing further since.  

migrated

Got tired a waiting for POOR customer service.  If it wasn't for all the time and history I spent with this game I would not have done it, but playing with my family means more to me than $30.  I bought another license.  It works now, no thanks to Mojang's and MS's.  Their response, "you can play MC now?  Yeaeeee!". 

 

But this is the last Minecraft game I will be buying though.  With this issue and the constant crashes of MC Dungeons, I have no confidence in your products working like they should.

migrated

Would be nice to actually have some support with this bug , It appears that microsoft or mojang did some change 2week ago , Because i used to play on mc with the exact same account and out of nowhere it say that i don’t own minecraft? why? Also tagging it as resolve when everyone say that it not in comments! I don’t understand why we dont get more attention, literally 50% of the people who are buying the game and try to play can’t because of the bug. At 40$ and wait 2week without any response it should be the minimum to try something! 

Donuts1000

@max81122: I've pinged customer support on your behalf and sounds like there was a migration problem/confusion and hopefully they're clearing up your account question.

@Gabriel22000: Please log a customer support ticket so we can figure this out, because every user's situation is unique:

You can do that here:  https://aka.ms/MCLauncherSupport

Please start that support ticket with the following text: "Reporting from MCL-16570 to provide the requested information". This is so that our support team can find you easily and forward that to us.

Then include screenshots of the launcher, the launcher_log.txt file (from this location on your PC: %appdata%\.minecraft ) , your Xbox Gamertag, and information on how you own Minecraft Java and/or Bedrock. Was it a direct purchase on minecraft.net or by game pass?

Donuts1000

@Jord0014: I don't see any ownership over Bedrock Edition or Java when I look. When did you migrate? And is it possible you accidentally migrated to a different email address? Let's consider some options & figure this out. 

migrated

I was sent here from minecraft support. I get an error when trying to log into minecraft.net with my microsoft account "OOPS! We could not validate your access, please try to login again." which is shown again upon clicking the log in button. It's the one associated with my java edition account and the same email as the one I used to log in here. I am able to log in with said account on the minecraft launcher. But upon logging in to the launcher it constantly switches between looking normal and saying that I'm offline. Here is a copy of my launcher logs

I didn't have any problems with playing minecraft or logging in until the outage on Nov. 8, 2022. I haven't been able to play since that day. I've been communicating with minecraft support and can provide the support request number if wanted. They haven't been helpful, suggesting that I stop using wifi when I'm not or to install microsoft software onto my linux computer. And I think they are done providing any additional support. I will keep sending them messages though.

migrated

Donuts1000

Unconfirmed

Retrieved