I was trying to help my little cousin get on multiplayer and this happened. No idea how to fix, no info about it online. please help
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Hey, the user is logged in properly
Information from my duplicated ticket ( MC-209724 ) :
In my case, this was caused by the xbox (that is part of microsoft, as mojang is) settings : https://support.xbox.com/en-US/help/family-online-safety/online-safety/manage-app-privacy-settings-xbox-one,
I also had the issue that I can't connect to the page. Setting the age of the child the 13+ solved this issue (or is 18+ ? I think I first put 18, then changed to 13).
This is a technical support issue. This is most likely being caused by your microsoft account privacy settings, which you can change here: https://help.minecraft.net/hc/en-us/articles/360042649591
For further assistance please visit community support.
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Thank you for your report!
We're tracking this issue in MCL-16570, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
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Hey there!
Are you certain that you are logged in correctly? I believe this incident appears when playing the demo version of the game. Please let me know if this is the case. Thanks!