we bought the game and it won't load, it keeps loading demo and there is no ACTUAL support people to talk to.
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This report is invalid, as this is an account issue and the bug tracker is unable to help you, as the team do not have access to the appropriate resources. Please read through this article for guidance as to why you are experiencing this problem and for potential steps you can perform, in order to fix the issue. If the problem still persists after following the given advice, please contact Mojang Support.
Please check out this help article: https://help.minecraft.net/hc/en-us/articles/360029643892-Can-only-play-Minecraft-demo-Java-Edition-
If that doesn't solve your issue, please contact Mojang Support.
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Thank you for your report!
We're tracking this issue in MCL-16570, so this ticket is being resolved and linked as a duplicate.
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This issue could have been closed due to lack of information,
and it's not possible to load demo if you have minecraft purchased.
however, there are a few things to consider:
1. make sure the account isn't microsoft, it's mojang account. (in the upleft corner)
2. make sure you DID purchased minecraft without any issues.
3. try deleting the versions folder from %appdata%/.minecraft
4. if it keeps happening, then it either is a transaction issue or you did not purchased it.