Own Minecraft But Can Only Launch Into Demo

Please, download the newest Launcher from MS Store and Xbox Companion App.

Let us know if that helped.
This ticket will automatically reopen when you reply.

Didn't work for me.

I have managed to get the game working properly. Not sure if it is intentional or not, but I can only launch the game correctly using the Xbox app, with that open just select the Minecraft Launcher from the list, it will then launch up and voila, you will have access to the full game for both platforms. 

Mojang / Microsoft - if this is not an intentional workflow, I would say this bug is not resolved and should remain open, however if this is intentional, I would suggest advertising that this is the way to do things, so users know, as I found this out without the help of any staff at either of your companies.

Have the same issue,

MCL-21750 

Launcher from MS Store and launcher from XBox does not work. For both cases only Demo is available

I am also having this issue. I've attached my launcher_log.txt file, and a screenshot of the launcher login screen - my microsoft account name and profile icon are missing/broken. Removing and adding the account does not help.

It hasnt been working for me either - At first it only allowed me to play offline mode - but then when i tried logging out and logging back in - it just says that i dont own minecraft - i tried everything - re-installed the launcher - i had been using the launcher from the MS Office, so there was no issue there - but still it showed the same thing

I would just like to update people here - I've found a solution that's helped me while looking at other open issues: https://bugs.mojang.com/browse/MCL-11510?focusedCommentId=1170531&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1170531

1. Close the launcher

2. Open Xbox Companion App (not the Xbox app, though that may also work)

3. Sign in to the account you're using in the launcher in the Xbox Companion App. You do not need to do anything minecraft-related in the app, just sign in to the app itself directly.

4. Relaunch the launcher

It needs to be the Xbox Console Companion app specifically. Even though I was signed into the more modern Xbox app, I was not signed into the older XCC app. Once I signed in and opened the launcher back up, it showed as being online and Play Demo was replaced by Play. I hope this helps someone else.

Dragoshi,

I am trying that, but it's not working for me. Is this problem related to the problem I have?
It just says "We couldn't sign you in to Xbox live".

Edit: Nvm, I managed to get it to work after I came back, and it worked like a charm!! Thank you for the fix! I wasn't able to play on the original Minecraft client for like 1 year. 

Hi!

Does anybody have still issues after Dragoshi helpful solution?

This ticket will automatically reopen when you reply.

I was already logged in XCC and Xbox app, but it still only makes me play the demo.

Reopen this.

This was fixed a month ago then the "Failed to create profile" bug happened & is still unsolved to this day then this "Play demo" button bug came back after an MCLauncher update. Seriously?

Still can't play the game

For me, it happened like this:

I bought Minecraft yesterday both Java and Bedrock in a pack. But after I got the Minecraft launcher installed I could only play the demo, even after logging in to the Microsoft account I bought on, at the launcher. Is there anything that I can do to fix it?

i have the exact same issue and i can't solve it 

I have the same problem

Anyone running into this problem: Can you report a support case so that we can have a closer look at your problem? You can do that here:  https://aka.ms/Minecraft-Support

Please start that support ticket with the following text: "Reporting from MCL-21713 to provide the requested information". This is so that our support team can find you easily and forward that to us.

Then include screenshots of the launcher, the launcher_log.txt file (from this location on your PC: %appdata%\.minecraft ) , your Xbox Gamertag, and information on how you own Minecraft Java and/or Bedrock. Was it a direct purchase on minecraft.net or by game pass?

Also: It's possible your issue might get improved by installing Xbox console companion (https://aka.ms/XCC) - though it might not. If not, please log a support ticket.

The old launcher for Java edition works for me, but this happens for me in the Xbox console app thing for Windows. So perhaps you guys can try switching back to the old launcher.

Hi !

I recommend installing Xbox console companion and Xbox identity provider nonetheless, even if you boot the Launcher from Xbox app or MS store, and remember to restart your computer. 

i have still this problem i sended ticket to support and no awser yet ... i bought the game and its activated on the minecraft website and in the launcher just says play demo.. i bought the game and im a client and i cannot use the product .. doesnt make any sense ... and this case its already resolved ? how ? i have xbox companion and i open the launcher from there and nothing ... still the same... can someone give me some tips how to solve this ?

Hi there!

Do you have Xbox app, Xbox companion app and Xbox identity provider?
Are you logged in with the same account in all of these?
Please also check dependencies section in Xbox apps 'settings' (If possible).

This ticket will automatically reopen when you reply.

reported this problem aswell, it said its a duplicate, but here, the problem is not resolved. is there no personal support?

Hi!

Have you viewed the comment section in this ticket?

Did you install all the necessary applications mentioned in my previous comment?

This ticket will automatically reopen when you reply.

i download all the things but still not working

What to do if nothing helps? It's bad, but the money flew into the wind!(

Alfred G. (Minecraft Help)

Nov 12, 2022, 4:57 AM PST
Hello there.
 
Based on the information you have provided, please check our bug reports here for similar issues or submit your own so that a developer can take a look. If you do not have one already, you will need to create a JIRA account by clicking "Sign Up" from the bug tracker homepage and following the on-screen prompts. Please see our Mojang Bug Tracker Guidelines and FAQ if you have additional questions.
 
If you find a bug report that matches the issue you are experiencing, we suggest upvoting this bug and adding a comment if you have any new information to provide. Feel free to review that bug report periodically to see if any new workarounds or information become available. Please note that we are unable to provide an estimate on when the issue will be resolved.
 
 
For me, Minecraft was working fine Sunday night (5 November) when I shut down the client.
Monday early afternoon (Pacific time) I try to log in to get this issue (red error "can not verify ownership" and the "alternate between play online and play" buttons).
 
I have tried a from-scratch remove and re-install with the Mojang.net ".msi" and with the MinecraftLauncher.exe BOTH - they both download an "update" then show identical behavior to before I did the re-install.
I do not have the OPTION of "install XBox console" stuff as you mention - those do not exist AT ALL for Windows 7.
I also have never had any need for these prior to now.
"Game pass" did not exist when I bought Minecraft, as far as I know - in fact, this is the first time I have heard OF "game pass", whatever it is.
My purchase was 2 counts, both via a "Minecraft Card" from Walmart.

(***IMPORTANT EDIT***):

I may have found the key to this issue.

From the last time I ran the launcher log, the very first 4 lines:

[Info: 2022-11-13 11:46:40.3104829: NetQueue.cpp(186)] NetQueue: Setting up.
[Info: 2022-11-13 11:46:40.3104829: NetQueue.cpp(666)] NetQueue: worker thread started.
[Info: 2022-11-13 11:46:40.3104829: mainWindows.cpp(86)] Running launcher bootstrap (version 1.1.32)
[Error: 2022-11-13 11:46:40.3104829: localization.cpp(110)] No translation found for "Failed to initialize GDK, please make sure Xbox App and Gaming Services are up to date and running."

Windows 7 DOES NOT HAVE "XBox App and Gaming Services".

It is not even AVAILABLE for any version of Windows prior to 10!!!!!!!!!!

It looks like someone messed up, and added these to required dependencies with the 462 version of the WINDOWS 7/8 LAUNCHER on minecraft.net - even though THEY DO NOT EXIST for Windows 7/8 - or someone messed up and tried to replace the Windows 7/8 launcher with the Windows 10 launcher, which flat out does not WORK under older Windows versions.

IMO roll back the Windows 7/8 launcher, or "patch it back" in the automatic update, 'til this issue is FIXED, as those applications do not exist for Windows prior to 10 AND THEREFORE CAN NOT BE USED AS REQUIRED DEPENDENCIES.
 

@unknown: Please do not include personal/contact information here at the bug tracker.

Ya I'm having this happen now too. Have been playing for 2 weeks with friends on a private server and now it wouldn't let me on server with the failed username error. So I tried logging out of launcher - a bad mistake that made it worse, as now even when logged in it's saying to check internet connection and that I don't have MC bought. I've had Minecraft since 2011, and my connection is running at 340Mbps/60Mbps download/upload. I keep restarting it, restarted computer and tried updating, and nothing has worked

@scarryharry93 your problem is literally the EXACT SAME as mine!

so is there a fix or are we just SOL?

I am having the same issue. My launcher was working the night of 11/17/22 but as of last night and again this morning, my launcher keeps giving me an issue saying:

"Oh no! Something went wrong, and we couldn't connect to the Minecraft services." 

This issue goes away and comes back approximately once every 5-7 seconds. Additionally, I am getting an error in the top right stating that the launcher is unable to verify what products I own. The "play" button is also cycling between "Play" and "Play Offline". I am able to launch the game, however it will either launch into the "play demo" screen or will launch me into the normal screen but will not allow me to launch any worlds or join any servers. 

I have tried:
-relaunching the launcher several times
-logging out and logging in several times
-uninstalling the Minecraft launcher and reinstalling
-Restarting my internet (not the issue but worth a shot, I am watching YouTube, talking on discord, hosting a Minecraft server for 4 of my friends, and browsing this forum all on the same PC)
-Restarting my PC

Launcher Version 2.3.462-1.1.28 
Game Version 1.19.2

it seems we are SOL until someone finally tells us a fix or update the launcher instead of saying the same thing about "install xbox companion blah blah crap" THAT DOES NOT FIX THE PROBLEM!

My MC Launcher works now! Thank you!

I was frustrated with the same logic, but since they made a fix via update on twitter, it should work. It is stated however that if you still have trouble, continue with the bug tickets and get a staffs attention.

If you are running into this issue, please attach your launcher_log.txt file to this bug - from this location on your PC: %appdata%\.minecraft 

And then also attach your Xbox Gamertag. 

The problem is we cannot replicate this internally, and we don't have your machines, so there's very little we can do without getting more information from you.

For instance - from the one log attached - the entitlements are not coming back at all. I believe there was a service outage a couple days ago which might have been behind this but there are other potential causes.

Some possible solutions:

1) Install the basic stuff: But if you're still running into this, the first best thing to do is still to install the Xbox apps so they can try to fix your system in an automated way:

Xbox App:  https://aka.ms/DLXboxApp

• The Xbox App in particularly will give you some useful feedback if you have some services that aren't running! Console companion is next best. 

Xbox Console Companion: https://aka.ms/xcc

Make sure windows is up to date - basic, but worth checking. Run windows update, make sure it can run and complete any necessary installations. 

If you've tried this before and it didn't work, it's possible you have a service installed but disabled. 

2) Check Services installs: The services they can help install and/or start are the following ones, which you should then check to ensure you have installed:

Xbox identity provider:  https://aka.ms/XboxIdentityProvider

Xbox live in game experience:  https://aka.ms/XboxLiveInGame

Gaming Services: https://aka.ms/GetGamingServices

3) Check services are running:

If you do have the above three services installed - then open task manager (shift-control-esc) and go to the "Services" tab and find each of these in that list and ensure they have "Enabled" listed in their "Status" column. 

99% of people running into what you're running into (entitlements failing to come back from server) are doing so because of one of these things now working right. 

If you've tried each of these steps and are still running into this problem, please CLEARLY state that you have tried EACH of these steps and also please attach your launcher log file + Gamertag so we can keep working on this. 

You say to check Task Manager to make sure services are running - BUT YOU NEVER STATE WHICH SERVICES are to be checked for!

Also, in one of my "try to fix the issue via reinstall" attempts, possibly when I was using the launcher beta version to try to reinstall, I saw a brief error message (didn't hang round long enough for me to READ IT!) that mentioned a filename "javalib.dll" - but I can't find any such filename or even close to it anywhere in the Minecraft installation files OR in /system OR in /system32

I wonder if that file got deleted by the 2.3.481 update for some reason, but the 2.3.462 launcher insallation doesn't install it though it's needed?

I am NOT 100% sure that is the entire filename, give how briefly the error message popped up, it might be longer. I AM certain it was a ".dll" file starting in "java" and pretty sure it had "lib" as part of the name.

I did - the three relevant services are:

Xbox identity provider:  https://aka.ms/XboxIdentityProvider

Xbox live in game experience:  https://aka.ms/XboxLiveInGame

Gaming Services: https://aka.ms/GetGamingServices

NONE OF THOSE EXIST FOR WINDOWS 7 (or any other version of Windows prior to Windows 10).

Never have been a requirement for the Launcher, at least prior to your short-lived "2.3.481" broken launcher you pulled very quickly over other issues (I can't speak to that version, as it never worked for me in the short time it was available).

Those apps CAN'T be a requirement for Minecraft under Windows 7 or Windows 8.x and the applicable launcher, as they do not EXIST (and Microsoft has indicated zero intent to CREATE them for older Windows versions).

^{I'm not sure what you mean by a "gamertag". Is that the QuintLeo6395 thing?}

^{For reference - issue persists in the current 2.3.508 Beta, that I tried a "fresh install" on today.}

And with ZERO changes from my last posting, the launcher is now WORKING.

This appears to have been a Mojang/Microsoft SERVER issue all along - appears to have been with the servers that deal primarily with Oregon and Washington, per the commentary I've read tonight - and the several comments of "use a vpn to a different region, it now works" I've seen tonight in my continued digging into the issue.

Don't bother pointing to that USELESS twitter feed y'all have - it doesn't say ANYTHING 90% of the time when you ARE having a server issue.

Please try again - the service was down for a bit; it might be functioning again. If you're still having this problem, please comment here and additionally consider submitting an issue via Feedback Hub on your PC. 

Per my experience, the services appear to have been down starting on November 7 and lasting for most of the next 3 WEEKS, on the Minecraft servers that deal with folks from Washington and Oregon (lots of comments about that in various places from MANY users).

And the suggested fixes DID NOT ADDRESS THE REAL ISSUE AT ALL, nor were they viable for the many of us that do not play Minecraft on a Windows 10/11 system and never have.

The timing match with the release of the broken 2.3.481 launcher now appears to have been coincidence.

If you are running into this still, and any time in the future, reach out to Mojang Support immediately; that's the best/fastest way for us to diagnose. Additionally, we need your launcher log files to really understand what's happening.

So if you're still stuck, please eport a support case so that we can have a closer look at your problem. You can do that here:  https://aka.ms/Minecraft-Support

Please start that support ticket with the following text: "Reporting from MCL-21713 to provide the requested information". This is so that our support team can find you easily and forward that to us.

Then include screenshots of the launcher, the launcher_log.txt file (from this location on your PC: %appdata%\.minecraft ) and your Xbox Gamertag.

I don’t think this is a PC break/fix issue. The game needs to be programmed to check a license server to see if your email is in the license database. Once the check is complete and license is verified, then the full version is unlocked. Done

That is what happens. Some users are failing to be able to query the entitlements correctly; if you supply your log file, I can point out where in your file it says "failed to get entitlements" or something along those lines. There are a few potential reasons for this that can be fixed by different actions,  depending on what's going on. 

this also affects the account that was created after this migration from mojang to Microsoft, for those who only have Minecraft, like me, I only have Minecraft for windows and I was affected, even my account being from Microsoft.

Eduardo, and everyone: 

If you are running into this still, and any time in the future, reach out to Mojang Support immediately; that's the best/fastest way for us to diagnose. I can't say this enough. Coming here and just saying "this is happening to me" will NOT help us solve your problem because we need to know more about YOU specifically.

Additionally, we need your launcher log files to really understand what's happening.

So if you're still stuck, please report a support case so that we can have a closer look at your problem. You can do that here:  https://aka.ms/Minecraft-Support

Please start that support ticket with the following text: "Reporting from MCL-21713 to provide the requested information". This is so that our support team can find you easily and forward that to us.

Then include screenshots of the launcher, the launcher_log.txt file (from this location on your PC: %appdata%\.minecraft ) and your Xbox Gamertag.

This is happening to me aswell but for both java and bedrock. Here is some info:
Also as you can see in the screenshot, the Minecraft websites says I already bought bedrock, but the launcher says differently.
When I migrated the Mojang account, it automatically said that I had java but, now it says I do not.

My bedrock username is SirPuffFish
My Java username is StewartToussaint
I currently play on the Windows 11/10 launcher, running Windows 11.

I bought java in 2013-14 on a Mojang account migrated to the current Microsoft account i play on

I bought Bedrock in 2017-18 on my current Microsoft account.

I continuously played on both versions until 12/12 but, on 12/13, the Minecraft launcher said that I have not bought both versions. I tried a lot of ways to fix it ie reinstalling, logging out.

StewartT: Your log file looks incomplete; is that the entire file that was created after the launcher finished loading? 

Also: Have you tried any of the following recommended steps - 

1) Install the basic stuff: But if you're still running into this, the first best thing to do is still to install the Xbox apps so they can try to fix your system in an automated way:

Xbox App:  https://aka.ms/DLXboxApp

• The Xbox App in particularly will give you some useful feedback if you have some services that aren't running! Console companion is next best. 

Xbox Console Companion: https://aka.ms/xcc

Make sure windows is up to date - basic, but worth checking. Run windows update, make sure it can run and complete any necessary installations. 

If you've tried this before and it didn't work, it's possible you have a service installed but disabled. 

2) Check Services installs: The services they can help install and/or start are the following ones, which you should then check to ensure you have installed:

Xbox identity provider:  https://aka.ms/XboxIdentityProvider

Xbox live in game experience:  https://aka.ms/XboxLiveInGame

Gaming Services: https://aka.ms/GetGamingServices

3) Check services are running:

If you do have the above three services installed - then open task manager (shift-control-esc) and go to the "Services" tab and find each of these in that list and ensure they have "Enabled" listed in their "Status" column. 

—

If anyone is still running into this problem, please reach out to Minecraft support asap so we can look into your specific problem in greater detail. Thanks!

What

Is this still happening to anyone here? 

IF SO: Please reach out to Minecraft Support immediately so we can look into your issue. 

This is still happening to me. I've been emailing back and forth with the support team trying to resolve this and they recently pointed me here. I seem to be having a similar issue. On top of the only internet access I have at the moment is cellular data through a VPN. Only additional information I have is mine started out not having the play demo option and just saying that it could not verify what products I own.

@unknown : Have you tried the recommendations that I outlined a few comments down? 

Installing the Xbox app is a first big recommendation, for instance.

Yes i went through all the steps listed in this post and more as directed by the support team. After being pointed to this post I also sent in my Launcher_Log.txt to them as mentioned in here.

Looking through my Launcher log for entitlements error i find
" Failed to get entitlements for account. Error: 16 "

any updates on this issue? im still locked out of my account. frankly ridiculous that an issue that makes the game unplayable for many people has not been dealt with.

@unknown Sorry to hear you're still running into this problem.

What is your gamertag? And who in Minecraft Support have you been dealing with? 

Again: Please if this is happening ensure you have a support case logged at https://aka.ms/MCLauncherSupport

They'll reach out to the appropriate developers to get your issue understood. For context: 99+% of people who ran into this issue those months ago are no longer having this problem b/c Support has been working with them on this consistently. 

Hey donuts 

Re: 4792607 - Game Performance

That is the reference number for my bug report

I mostly dealt with Hunter S. Eventually I was shuffled to someone named moxie. The final email said effectively there was nothing they could do at the moment and I would need to just watch this issue on here for a solution. That was months ago, thus my over irritated comment. If I should open up a new bug report I will but I don't want to just be bounced back and forth 

@unknown How did you reach out to Support in the past? I don't know either of those names you mentioned in terms of official support people - and official mojang support would never, to my understanding, tell you to just watch this page in terms of resolution to this.

i submitted a ticket through this form

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

after a few days i started getting emails from this email: [email protected]

the final email i recieved was the following:

Moxie D. (Minecraft Help)

Jan 14, 2023, 12:10 PM PST

Hello,

My name is Moxie, and I'm with the Minecraft Support team.

Unfortunately, specific technical issues are difficult to diagnose remotely due to differences with individual computers/settings, and other variables. As such, we are unable to offer additional troubleshooting at this time.

We encourage you to upvote the bug report and leave a comment if you have more information to provide, as well as checking back periodically to see if new information or a solution becomes available. Please note that we are unable to provide an estimate on when the issue will be resolved.

We apologize for any inconvenience this may have caused.

Kind regards,
Moxie D.

hey this issue is still happening to me. I submitted a 2nd  support ticket today. hopefully that will lead to a resolution

Was redirected here, I'm having the same issue with an old account. I know I've bought Minecraft for the account because I've played on it many times before. Today I migrated the account to play on it again but this issue came up. Any insight would be greatly appreciated, I don't want to buy Minecraft for a second time haha.

@unknown Please submit a support request here: https://aka.ms/MCLauncherSupport - so we can get your issue addressed!

I was redirected here but i don't see a solution for my problem. So I hope that here the admins can give me a REAL solution.
I bought Minecraft Bedrock but the launcher says I didn't, I restart the launcher, and my computer. I even erase the launcher and dowland again, and nothing. I know i own the game 'cause i got the confirmation of the purchase in my e-mail and the minecraft page says that i own the game. I use the same account in the launcher and in the minecraft page.
I want a REAL SOLUTION not someone who redirect me to anoter issue than doesn't even have a solution.

Hi, the solution is right in the comment below: Please contact https://aka.ms/MCLauncherSupport for help. We do not have the tools to help you with this issue on this bug tracker.

@unknown anyone/everyone facing this issue needs to reach out to support since the reasons for it are likely due to something specific to your account/machine; please contact support ASAP so we can fix this for you: https://aka.ms/MCLauncherSupport

This isn't the same issue as mine.