I recently started a realms with some friends.
They can join it without any problem, but I get disconnected every 5 seconds to 5 minutes.
Customer support asked me to report this bug here.
Each time I get the same screen with the same error message.
I have this problem since I started the Realm.
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Yeah, I have done this procedure many days ago and I still have the issue.
If you've followed all of the instructions without success, please approach Community Support for further assistance.

Yup, I did, and they told me to open a ticket here.
This is a technical support issue, and we're unable to provide any kind of technical support here. Please contact Community Support (not customer support) for assistance.
Duplicates MC-227913 Please read mod note.