Hi,
My friends and I are experiencing and issue with our realm. I pay for the Minecraft Realms subscription hosted in the cloud, it is not a private server that I host. We are able to log in and play, but the world is not saving any of our data. The players on this realm are from various areas in the Pacific Northwest of the US and we are all experiencing this issue.
As of 5pm PST, we have not seen the world save any backups (see attached first screenshot) since about 11:58am PST on 06/12/2022. I have tried several times We were able to play yesterday and everything saved at that time.
I have tried to switch the realm to "mini-game" mode and set it back to the regular realm but it did not help (this was a YouTube suggestion from 2020 to help with this same issue). I also tried to create a new world in World Slots 2 and 3 and when I logged in and out, it did not create a back of the world (see second screenshot "Screenshot 2022-06-12 173583.png").
The last thing I tried was to reset the world and upload the copy of the world I had saved to my Single Player profile (copy of the world was saved around 5pm PST 06/12/2022). I tried to reset the world twice but received an error message (see attached screenshot).
The players and I are pretty frustrated since we didn't catch this issue earlier today and did a lot of work in the world that didn't end up saving. I would like an update on why this happening and any suggestions to help fix this problem. I would be happy to supply more information if needed. Thank you.
Linked issues
Attachments
Comments
migrated
migrated
Worth noting, I also tried restarting my computer and router multiple times while trying to troubleshoot. I cannot reset the world or switch to World Slot 2 or 3 either even after trying to restart my computer and router.
I MUST use a VPN client to log into Minecraft as well, if I do not use a VPN then I receive the "Internal Socket Exception" error when trying to load a world. I did try to turn off my VPN and load into the world on our realm, reset the world or even switch to a different world. Each time I try one of those things without the VPN, I get the internal socket exception error.
migrated
Same for me. My husband and I were playing and lost about 4 hours. We tried again when we could log back on and it happened again after 20 minutes.
This could be fixed if they allowed us to manually back up our service, with the option to force it to cloud or our PC for when cloud is having trouble with actual backups.
It would also help if we could download the backup to our computers, then upload from that backup for when cloud service has an issue with it's database.
migrated
My husband and I lost 7+ hours of progress. We are very upset with the amount of progress we've lost and I'm just going to cancel my realm if this isn't fixed ASAP. It happened twice today; first, we lost 2+ hours, and now we've lost 7+ hours.
migrated
Duplicate of MC-252921.
Arisa Bot
Thank you for your report!
We're tracking this issue in MC-252921, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
migrated
Same thing happened to us. We lost 8 hours of progress, including a ton of villager progress which can't just be fixed quickly. It says this issue has been resolved, but I'm guessing we don't get our gameplay back? Thinking of cancelling our realm if this is going to happen, because a lot of my friends say they won't play if there is no fix. I'm so upset.
Same just lost 6 hours of progress today after the realms stopped saving. I'm so upset with how much I lost.
[media]