Got on my minecraft realm and did an hour of building just to find all my progress missing when I got back on 20 minutes later. I went to my realm world backups and the most recent backup is 5 hours ago which is long before I did all my building.
What I expected to happen was...:
I should have had a more recent world back up because it usually auto backs up my world every 20 minutes or so
What actually happened was...:
I did not have a recent world back up.
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Same for me. My husband and I were playing and lost about 4 hours. We tried again when we could log back on and it happened again after 20 minutes.
This could be fixed if they allowed us to manually back up our service, with the option to force it to cloud or our PC for when cloud is having trouble with actual backups.
It would also help if we could download the backup to our computers, then upload from that backup for when cloud service has an issue with it's database.

Same thing happened to me. Every time I log out of a realm nothing saves. Hours of gameplay gets lost and cannot be recovered. This service has been nothing but a waste of my time and money, and I will not be giving them another dime. It's honestly a shame that we spent money on this and so many people have this problem. Every other game that I've ever played in my life has a save option and it works. Hopefully this will actually get fixed soon but it seems to have been a problem for so many for so long, so I won't hold my breath.

Duplicate of MC-252921.

Thank you for your report!
We're tracking this issue in MC-252921, so this ticket is being resolved and linked as a duplicate.
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This happened to me and my friends on our realm as well.