Payed for a subscription, but it didn't activate my realm, nor can I edit it.

Payed for a subscription. Says it’s active on the website. when I load up the game and click realms it says in active. Clicking renew just brings me to the page that says it has been renewed. when on the website and trying to click configure realm it opens up a new page that just says error. I also noticed I somehow now how 2 subscriptions for realms. I didn’t want a second one so thats a waste of 9 bucks. neither of the “renewed” realms are actually on. I’d like a refund of my 16 is dollars if I can’t get back on my realm