mojira.dev
MC-69704

Can't download game

I'm getting the following when we try to download Minecraft and play it

A fatal error has been detected by the Java Runtime Environment:
#

  1. EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x2a3b3e88, pid=5096, tid=3636
    #

  2. JRE version: Java(TM) SE Runtime Environment (7.0_45-b18) (build 1.7.0_45-b18)

  3. Java VM: Java HotSpot(TM) Client VM (24.45-b08 mixed mode windows-x86 )

  4. Problematic frame:

  5. C [ig4dev32.dll+0x3e88]
    #

  6. Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
    #

  7. An error report file with more information is saved as:

  8. C:\Users\eimear\AppData\Roaming\.minecraft\hs_err_pid5096.log
    #

  9. If you would like to submit a bug report, please visit:

  10. http://bugreport.sun.com/bugreport/crash.jsp

  11. The crash happened outside the Java Virtual Machine in native code.

  12. See problematic frame for where to report the bug.
    #
    AL lib: (EE) alc_cleanup: 1 device not closed

Can you advise what needs to be done so we can download and play the game?

Linked issues

Comments 1

Duplicate of MC-14051. Your graphics drivers are likely unable to support game versions higher than 1.7.2.

This is a technical support issue; this site is for bug reports only. For technical support please use the Mojang Support Center.

Christy Swanston

(Unassigned)

Unconfirmed

Minecraft 1.7.10

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