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MCL-14313

Game Crash: an unexpected issue occurred

when ever i try to enter minecraft, this "Game Crash" appears,
Firstly, i had a "unsupported pixel format" error, i updated my driver and now "an unexpected issue occurred " appears.

minecraft was working perfectly before this launcher update.

There's the logs:
#

  1. A fatal error has been detected by the Java Runtime Environment:
    #

  2. EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x3ab1d09f, pid=7628, tid=7692
    #

  3. JRE version: Java(TM) SE Runtime Environment (8.0_51-b16) (build 1.8.0_51-b16)

  4. Java VM: Java HotSpot(TM) Client VM (25.51-b03 mixed mode windows-x86 )

  5. Problematic frame:

  6. C [ig4dev32.dll+0xd09f]
    #

  7. Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
    #

  8. An error report file with more information is saved as:

  9. C:\Users\pc-hp\AppData\Roaming\.minecraft\hs_err_pid7628.log
    #

  10. If you would like to submit a bug report, please visit:

  11. http://bugreport.java.com/bugreport/crash.jsp

  12. The crash happened outside the Java Virtual Machine in native code.

  13. See problematic frame for where to report the bug.
    #

[error occurred during error reporting , id 0xc0000005]

Linked issues

Attachments

Comments 2

Happens to me too

Thank you for your report!
We're tracking this issue in MC-32606, so this ticket is being resolved and linked as a duplicate.

That ticket has already been resolved as invalid, which means this is a technical support issue. Please take a look at the parent ticket (MC-32606) and see if a solution is provided there.
If you need additional help to fix this problem, please contact Community Support

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