[MCL-14851] "Failed to get update information"

(I use a translator)
In fact, I've had this problem for several months now, but I don't remember which version of the launcher it came from. The bottom line is that the "Changelog" tab is empty, only the red inscription "Failed to get update information" is displayed. The "News" tab is also empty, the same red inscription "Failed to receive news" is displayed there. I thought this problem would be solved by itself, and therefore did not write about it earlier. I've tried reinstalling the launcher and it sometimes updates automatically, but that doesn't help.

Linked issues

relates to 1

MCL-12993 Downloads from https://libraries.minecraft.net/ time out (in Russia?) Resolved

Attachments

Comments 4

migrated 2020-08-04T08:38:37Z

Hi Andrei, it seems you are having some issue contacting our services which is supplying the launcher with content.

There are several reasons why this can happen and unfortunately falls outside of the launcher. Would you mind opening https://launchercontent.mojang.com/ in your browser and telling me what you see?

migrated 2020-08-04T09:54:09Z

Hi! I'm trying to follow this link you gave me, but it doesn't work, "The connection attempt failed." I also tried the Tor-browser and it also doesn't work, it says "There are no stylesheets associated with this XML file. The element tree is shown below."
Could this be related to my country? I'm from Russia.

[media][media]

migrated 2020-08-04T10:58:59Z

Hi - yes the second response you got is what I was looking for, it means you can reach our services at least. Considering you have to tunnel your traffic it looks like something between you and our services is dropping traffic. MCL-12993 is very much similar in that other Russian players are having issues. I'm afraid I can't help you more than to ask you to contact your internet service provider and see why you can't reach the mentioned address.

migrated 2020-08-04T11:07:03Z

A help on the way for figuring out the network issue could be to run the following command in your terminal ("cmd" on windows):

nslookup launchercontent.mojang.com && ping launchercontent.mojang.com && tracert launchercontent.mojang.com

It will inform you of how your computer translates the URL to it's IP address, if you can establish connection and what way the internet packages will take to reach the service. Be mindful if you post it somewhere however, as it could be possible to be used for backtracking to your location.