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MCL-15856

Grey Screen on the Minecraft Launcher

On my (new to me) laptop I installed the Minecraft launcher but all I can see is a grey screen. I can move my mouse around and click on stuff but I can't see what it is that I'm clicking.

 

I have a theory that it might be this specific laptop's hardware, an i7-2670QM, and an NVS 4200M from Nvidia.

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Comments 17

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Also, I can't get an error log because I can't do anything in the launcher. 

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It is happening to me to, I asked on discord support but no one responding please help!

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I Tried to repair with the minecraft setup but didn't worked

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The launcher worked yesterday when i bought the game, but doesn't work anymore...

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Yeah, I also tried deleting all the files and using the repair option in the installer. 

7 more comments
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Yes that is correct.

 

I think this probably has something to do with the graphics card/driver in this laptop?

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Last thing I'd like you to test:

Could you attempt to click on "Microsoft Login" on the landing page, or by clicking Settings, Accounts, and Add Microsoft Account. This should pop a new window. Can you see the content on this screen?

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I was able to get that window open but its just blank white. I can move my mouse around and it can interact with stuff but yet again I cant see. 

I attached a screenshot

 

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I was able to get it to work! 

I was correct, it was the graphics driver.

I used DDU (Display Driver Uninstaller) to completely remove the old graphics driver and then I installed the latest graphics driver for my GPU, the Nvidia 4200M. Current Driver: https://www.nvidia.com/Download/driverResults.aspx/164081/en-us

 

I can now see the launcher as you normally should be able to.

If anyone else finds this and needs help you can DM me on discord and I'll help walk you through the steps. My discord ID: CaptainJoe#0029

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Happy you got it fixed!

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