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MCL-16546

it says i havent bought minecraft and it says i havent bought dungeons

i dont really get the different versions of minecraft so i put it as macOS and Windows. a week ago i bought minecraft for 17.95 pounds and today i bought minecraft dungeons hero edition for 25 pounds. yesterday it said that i couldnt play online but i didnt play online so i brushed it off then today it said play demo and it said i have to buy minecraft again but it seemed like nothing happened to my minecraft when i loaded it up so thats confusing. i bought minecraft dungeons to take my mind of it and to play something else whilst i thought of ideas and then when i had downloaded it i checked the launcher and it said buy now. i tried looking for why and it said if you bought it on microsoft (which i didnt) then launch it from here. i am very worried considering i have spent alot of money on this and i cant play it, please help.

Comments 3

Hi ben, it sounds like you got some account issues! This site intended for bugs so we can't really help you out here, but try these things:

1. Locate the receipt sent to your email that you got when purchasing Minecraft Dungeons or Minecraft: Java Edition
2. Use this email to sign in to Minecraft Launcher
3. if you purchased the games on two different accounts, you can sign in with both of them in the launcher. Click Settings, and Accounts, and there you can add additional Microsoft Accounts

Hope this helps you get your issue solved!

thank you for the response i tried it and it worked. thanks

Happy you got it resolved. Enjoy the Minecraft universe! 🙂

ben

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