we have purchased minecraft dungeons and are trying to upload the software to be able to play. Everytime we do this we get an error message.
Error details:
UE4PrereqSetup_x64.exe
Exited with code 1
Failed to check for game dependencies.
We are using Microsoft Windows 7 on a HP Pavillion PC
Can someone please help so that we can play?
Thank you for your report!
We're tracking this issue in MCL-14121, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki