if tries login into windows hello, this message appears:
We had a problem authenticating you. Please try again.
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This is not an issue with his account at all. I've created <issue> for more clarification MCL-19641
Thank you for your report!
We're resolving and linking this ticket forward as a duplicate of MCL-19489, as that ticket contains more detailed information and/or has already been triaged by Mojang.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Thank you for your report!
As this appears to be an issue with your account or billing, you will need to contact Mojang Customer Support directly.
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